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25/05/2016

Practitioner’s toolkit to assist PES with the development of customer satisfaction measurement systems  (25/05/2016)

Catalog N. :KE-02-16-407-EN-N

This toolkit is intended to assist public employment services (PES) in designing and implementing their approach to measuring customer satisfaction. It provides concrete guidance and tools to develop customer satisfaction measurement systems from scratch or to review and refine existing systems.

25/05/2016

Measuring customer satisfaction with PES - Increasing PES effectiveness by meeting customer needs  (25/05/2016)

Catalog N. :KE-02-16-337-EN-N

This analytical paper aims to raise awareness of the wider concepts and developments relating to customer satisfaction and customer satisfaction measurement in publics sector organisations, particularly public employment services.

02/05/2016

Peer Review in Hungary: Conditional cash transfers and their impact on children  (02/05/2016)

Catalog N. :KE-BF-16-001-EN-N

Conditional cash transfers (CCTs) are payments to people who meet certain conditions. CCTs are increasingly being used to encourage families to invest in their children. However, there is limited scientific evidence on the effects of such programmes. The Peer Review in Budapest (October 2015) gave policy-makers thinking of introducing or reforming CCTs the opportunity to share experience and exchange views. This report summarises the key issues discussed and the lessons learned. It is available in electronic format in English, French, German and Hungarian.

02/05/2016

Peer Review in the Czech Republic: Provision of quality early childcare services  (02/05/2016)

Catalog N. :KE-BF-16-002-EN-N

This Peer Review, held in Prague (November 2015), discussed Czech family policy at a time of change, and more specifically the future shape of the country’s early childhood education and care. Drawing on the experience of peer countries, international experts, the European Commission as well as local and European stakeholder organisations, it identified a number of practical lessons both for the Czech Republic and for the EU as a whole. This report summarises the key issues discussed and the lessons learned. It is available in electronic format in English, French, German and Czech.

25/04/2016

Institutional moral hazard in the multi-tiered regulation of unemployment and social assistance benefits and activation  (25/04/2016)

Catalog N. :KE-04-16-363-EN-N

This paper studies eight countries in which the regulation of unemployment benefits and related benefits and the concomitant activation of unemployed individuals has a multi-tiered architecture. It assesses their experiences and tries to understand possible problems of ‘institutional moral hazard’ that may emerge in the context of a hypothetical European Unemployment Benefit Scheme.

10/03/2016

Minimum Income Schemes in Europe - A study of national policies  (10/03/2016)

Catalog N. :KE-02-15-950-EN-N

This report of the European Social Policy Network (ESPN) highlights and assesses the contribution of minimum income schemes to preventing and alleviating poverty and social exclusion. It also studies to what extent minimum income schemes are effectively linked with other benefits and services so as to support recipients’ inclusion into the labour market.

15/02/2016

A recipe book for social finance  (15/02/2016)

Catalog N. :KE-01-15-889-EN-N

Designed for practitioners such as social enterprises, investors, social finance intermediaries, market builders and social enterprise support organisations, this publication will guide you step by step through the process of designing and implementing initiatives to develop social finance instruments and markets. You will discover that there is no tried-and-tested formula or recipe and that there are challenges at whatever level you operate. This practical guide provides good examples and practices that you can learn from and adapt to help you avoid possible pitfalls. Checklists and key questions at the end of each chapter will help you summarise what you have learned and move to the next step.

15/02/2016

TARTU TILAISUUTEEN – Drop’ pin auttaa eteenpäin!  (15/02/2016)

Catalog N. :KE-04-15-657-FI-C

EU‑maissa on paljon työttömiä nuoria, jotka palavat halusta astuatyöelämään, mutta eivät tiedä, miten päästä alkuun. Drop’pin voiauttaa.Drop’pin‑sivustolla tarjotaan nuorille harjoittelu- ja oppimismahdollisuuksia,joiden avulla he voivat kehittää osaamistaan ja parantaamahdollisuuksiaan saada töitä. Sivustolle voivat jättää ilmoituksiasekä yksityiset että julkiset organisaatiot ja yritykset, jotka haluavatolla mukana vähentämässä nuorten työttömyyttä.Drop’pin toimii kahdella rintamalla: se välittää nuorille tietoa harjoittelu-ja koulutusmahdollisuuksista sekä auttaa niiden järjestäjiälöytämään yhteistyökumppaneita. Kummassakin tapauksessa tavoitteenaon käyttää resursseja ja toteuttaa ideoita mahdollisimmantehokkaasti EU:n nuorten työllistyvyyden parantamiseksi.

21/01/2016

Employment and Social Developments in Europe 2015  (21/01/2016)

Catalog N. :KE-BD-15-001-EN-N

Success in raising employment levels and living standards in Europe depends on effective support policies as well as positive macro-economic strategies. In this respect, this year’s Employment and Social Developments review addresses a range of issues.

It starts by looking at the contribution of entrepreneurship and self-employment to job creation and growth and the need to tackle the difficulties faced by the self-employed and notably micro and small companies. It then looks at the role of labour legislation in supporting more and better jobs and the need to strike the right balance between flexibility and protection. It then moves on to look at the best actions to avoid unemployment turning into long-term unemployment and inactivity. More broadly, given technology change, globalisation and population ageing, which translates into a reduction in the working-age population, the EU needs to increase employment and increase productivity. Mobility and migration can play an important role here. In relation to this, Europe needs to improve skills and better match skills with evolving demands. It also needs to promote labour market participation of older workers and women. Social policies, including pension policies and family policies (for example, child care and long-term care), can support longer working lives and increase employment of women. Promoting social dialogue and the involvement of social partners in the development of employment and social policies may help the implementation and effectiveness of such policies.

The review is available in printed and electronic format in English. All the graphs and tables can be downloaded both in gif and excel format by accessing the individual chapters.

This publication was presented at the #ESDE2015 conference on 21 January 2016.

Table of contents
07/01/2016

Review of recent social policy reform - Report of the Social Protection Committee (2015)  (07/01/2016)

Catalog N. :KE-BO-15-001-EN-N

The 2015 Report of the Social Protection Committee takes stock of recent social policy reforms in the EU. The report sheds light on the key challenges facing EU policymakers in the areas of social inclusion, poverty reduction, Roma inclusion, pensions, health care and long-term care needs, and analyses the reforms introduced to overcome them. It stresses the need for an integrated approach of social protection, covering a citizen’s entire life course, from childbirth and related care through to education, training and employment, family and social life and finally retirement.

This publication is available only in electronic version in English.