The Toolbox aims to support, guide and encourage those who want to modernise public administrations in support of prosperous, fair and resilient societies. It is intended as a reference and resource by pointing readers to existing EU policies and international practices, illustrated by inspirational case studies.
The 2017 edition builds on user feedback and demand for more detailed information, as well as wider coverage of topics. It includes more recent policy developments and refreshed case studies.
The detailed chapters (full version) can be downloaded below. The abridged version is available in one single file (scroll down and download).
LIST OF CHAPTERS