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Sectoral social dialogue - Telecommunications

Social partners

Workers' organisations Employers' organisations
UNI Europa The European Telecommunications Network Operators' Association (ETNO)

Social dialogue in this sector covers

  • wired, satellite and other telecommunications activities; maintenance of the network - NACE (Rev. 2) class 61
  • software publishing - NACE 58.21 and 58.29 
  • computer programming, consultancy and related activities - NACE 62
  • data processing, hosting and related activities; web portals - NACE 63.1
  • repair of computers and communication equipment - NACE 95.1.

Over 1.1 million people work in the EU telecommunications sector (NACE 61) in around 43,000 businesses (Eurostat, Labour Force Survey data 2014).

Market liberalisation and technological change have transformed the industry. It is now a diverse service sector that includes voice and data transmission, internet and mobile services.

Challenges include innovation and increasing competition.

The restructuring of the sector has led to a decline in overall employment and reduced the need for traditional skills (e.g. network maintenance and repair).

There is also demand for new skills, such as computer and electronic engineering, marketing and finance skills.

Key areas

The Committee is currently focusing on:

  • health, safety and quality of life at work – follow-up on 'Good Work – Good Health' guidelines
  • future skills and training needs (including gender diversity, e. in the ICT sector)
  • digitisation and impact on culture, work and management (e.g. new technologies, working from home)
  • quality of services and work
  • economic performance.

The social partners are also involved in 2 joint projects:

1. Filling the future ICT skills gap in the telecommunications sector (FITS).

2. Promoting social dialogue and cooperation between social partners in the ICT sector.

Activities and meetings

Check the library entries for this sectoral social dialogue committee.


2014 - Future ICT skills needs – joint declaration

2014 - Gender equality - joint declaration

2011 - 'Good Work – Good Health' project and good practice guidelines on improving the mental wellbeing of workers in the telecommunications sector

2007 - Diversity at work – review of good corporate practices

2007 - Musculoskeletal disorders – introduction and review of good working practices in telecommunications

2007 - EC proposals revising the regulatory framework for electronic communications networks and services – joint statement

2007 - Social and economic aspects of corporate social responsibility – joint statement