PES are increasingly using digital channels as part of a blended service-delivery approach. The e-services provided include online registration, automated job-matching, guidance ‘chats’ and webinars.
Delivering PES services via digital channels increases the accessibility of the service, as it is not affected by the limitations of face-to-face services such as office opening hours and enhances PES capacity to deliver services to a larger number of clients. Digital tools can offer a more transparent matching system of vacancies and jobseekers, and facilitate the use of data to assess PES performance.
Successful digital service delivery by PES requires a focus on up-front investment in technology to set-up efficient and user-friendly online platforms; training PES staff in ICT skills and online services; training and supporting PES clients who do not have appropriate ICT skills; and a clear multi-channel strategy based on the real needs of users.
Explore what PES are doing, learning and sharing across Europe.
|EN||Analytical paper: Multi-channel management recent developments in PES and E-Government||2011||EU|
|EN||Analytical Paper: Application of Process Efficiency Techniques in PES (2016)||2016||EU|
|EN||Analytical Paper: Sustainable Integration into the labour market||2016||EU|
|EN||PES to PES Dialogue Report 2014: Results from the fourth year of the PES to PES Dialogue programme||2014||EU|
|EN||Peer review - Thematic paper: Integrated multi-channeling in PES services finding the right mix||2011||EU|
|EN||Toolkit on Performance Management (2016)||2016||EU|
|EN||Toolkit: Being smart with data, using innovative solutions||2016||EU|
|EN||Summary Report: Follow-Up Visit to the German PES: Performance Management in PES (2016)||2016||Germany|
|EN||Follow-up study visit report: Co-Browsing and Recruitment Meetings Online||2014||Sweden|
|EN||Follow-up study visit report: PES and E-services||2011||Netherlands|
|EN||Peer review - Toolkit: Blended service delivery for jobseekers||2014||Netherlands|
|EN||Annual Report of the European Network of Public Employment Services - June 2014-June 2015||2015||EU|
|EN||Analytical Paper: Multi-Channel Management in PES: from blending to omni-channelling||2017||EU|
|EN||Summary Report: The VDAB Innovation Lab||2016||Belgium|
|EN||Analytical Paper: Modernising PES through supportive data and IT strategies||2016||EU|
|EN||Summary Report : Implementation of the Youth Guarantee – Challenges and Success Factors (2016)||2016||EU|
|EN||PES Network contribution to the consultation on Long-term Unemployment||2015||EU|