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PES are increasingly using digital channels as part of a blended service-delivery approach. The e-services provided include online registration, automated job-matching, guidance ‘chats’ and webinars.
Delivering PES services via digital channels increases the accessibility of the service, as it is not affected by the limitations of face-to-face services such as office opening hours and enhances PES capacity to deliver services to a larger number of clients. Digital tools can offer a more transparent matching system of vacancies and jobseekers, and facilitate the use of data to assess PES performance.
Successful digital service delivery by PES requires a focus on up-front investment in technology to set-up efficient and user-friendly online platforms; training PES staff in ICT skills and online services; training and supporting PES clients who do not have appropriate ICT skills; and a clear multi-channel strategy based on the real needs of users.
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Recent developments in PES on the integration of the long-term unemployed back into the labour market16/10/2018
Recent developments in PES on the integration of the long-term unemployed back into the labour market
New PES Network toolkit shows how to improve PES services to employers23/07/2018
New PES Network toolkit shows how to improve PES services to employers