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PES digitalised service delivery

PES are increasingly using digital channels as part of a blended service-delivery approach. The e-services provided include online registration, automated job-matching, guidance ‘chats’ and webinars.

Delivering PES services via digital channels increases the accessibility of the service, as it is not affected by the limitations of face-to-face services such as office opening hours and enhances PES capacity to deliver services to a larger number of clients. Digital tools can offer a more transparent matching system of vacancies and jobseekers, and facilitate the use of data to assess PES performance.

Successful digital service delivery by PES requires a focus on up-front investment in technology to set-up efficient and user-friendly online platforms; training PES staff in ICT skills and online services; training and supporting PES clients who do not have appropriate ICT skills; and a clear multi-channel strategy based on the real needs of users.

Search our PES learning resources

Explore what PES are doing, learning and sharing across Europe.


Lang Type Title Year Country
EN Click to view record Analytical paper: Multi-channel management recent developments in PES and E-Government 2011 EU
EN Click to view record Analytical Paper: Application of Process Efficiency Techniques in PES (2016) 2016 EU
EN Click to view record Analytical Paper: Sustainable Integration into the labour market 2016 EU
EN Click to view record PES to PES Dialogue Report 2014: Results from the fourth year of the PES to PES Dialogue programme 2014 EU
EN Click to view record Peer review - Thematic paper: Integrated multi-channeling in PES services finding the right mix 2011 EU
EN Click to view record Toolkit on Performance Management (2016) 2016 EU
EN Click to view record Toolkit: Being smart with data, using innovative solutions 2016 EU
EN Click to view record Summary Report: Follow-Up Visit to the German PES: Performance Management in PES (2016) 2016 Germany
EN Click to view record Follow-up study visit report: Co-Browsing and Recruitment Meetings Online 2014 Sweden
EN Click to view record Follow-up study visit report: PES and E-services 2011 Netherlands
EN Click to view record Peer review - Toolkit: Blended service delivery for jobseekers 2014 Netherlands
EN Click to view record Annual Report of the European Network of Public Employment Services - June 2014-June 2015 2015 EU
EN Click to view record Analytical Paper: Multi-Channel Management in PES: from blending to omni-channelling 2017 EU
EN Click to view record Summary Report: The VDAB Innovation Lab 2016 Belgium
EN Click to view record Analytical Paper: Modernising PES through supportive data and IT strategies 2016 EU
EN Click to view record Summary Report : Implementation of the Youth Guarantee – Challenges and Success Factors (2016) 2016 EU
EN Click to view record PES Network contribution to the consultation on Long-term Unemployment 2015 EU