Employment, Social Affairs & Inclusion

PES individualised service delivery

There has been a growing recognition in recent years that individualised, tailored approaches are most likely to lead to successful, sustainable transitions into employment, particularly for more vulnerable jobseekers. Through a process of profiling and individualised action-planning, PES can take into account the particular needs of specific jobseekers, identify the precise barriers to entering the labour market and develop individualised actions and follow-up.

Core elements of individualised services include:

  • trained staff and adequate counsellor/jobseeker ratios to allow for effective action planning and regular monitoring;
  • profiling and in-depth assessment of individual strengths and weaknesses;
  • engaging jobseekers with empowerment-based approaches and drawing on methods of critical reflection and learning;
  • a mutual obligations approach.

Search our PES learning resources

Explore what PES are doing, learning and sharing across Europe.

Lang Type Title Year Country
EN Click to view record Labour shortages and surpluses 2017 2018 EU
EN Click to view record Analytical paper: European Public Employment Services And lifelong guidance 2011 EU
EN Click to view record Analytical paper: European reference competence profile for PES and EURES counsellors 2014 EU
EN Click to view record Analytical paper: Job profiles and training for employment counselors 2012 EU
EN Click to view record Analytical paper: Multi-channel management recent developments in PES and E-Government 2011 EU
EN Click to view record Analytical paper: PES Approaches for Sustainable Activation of Low Skilled Adults and Youths Work-first or Train-first 2013 EU
EN Click to view record Analytical paper: PES approaches for sustainable activation of people with disabilities 2013 EU
EN Click to view record Analytical paper: Public Employment Services and Green Jobs 2013 EU
EN Click to view record Analytical paper: Skills-based profiling and matching in PES 2014 EU
EN Click to view record Analytical paper: The role of Public Employment Services in extending working lives 2011 EU
EN Click to view record Analytical paper: The role of Public Employment Services in youth integration 2011 EU
EN Click to view record Analytical Paper: Sustainable Integration into the labour market 2016 EU
EN Click to view record Analytical paper: Measuring customer satisfaction with PES 2016 EU
EN Click to view record Dialogue conference: Thematic paper: Profiling systems for effective labour market integration 2011 EU
EN Click to view record Dialogue conference: Toolkit: Activation and integration: working with individual action plans 2012 EU
EN Click to view record Dialogue conference: Toolkit: Quality Management:The Professionalism of Employment Counsellors 2013 EU
EN Click to view record PES to PES Dialogue Report 2011: Good practice and lessons learnt from one year PES to PES Dialogue 2011 EU
EN Click to view record PES to PES Dialogue Report 2012: Results from the second year of the PES to PES Dialogue programme 2012 EU
EN Click to view record PES to PES Dialogue Report 2013: Results from the third year of the PES to PES Dialogue programme 2013 EU
EN Click to view record PES to PES Dialogue Report 2014: Results from the fourth year of the PES to PES Dialogue programme 2014 EU
EN Click to view record Peer review - Thematic paper: Integrated multi-channeling in PES services finding the right mix 2011 EU
EN Click to view record Practitioner’s Toolkit: Developing customer satisfaction measurement systems 2016 EU
EN Click to view record Study: Bottleneck occupations 2016 2016 EU
EN Click to view record Study: Cost–benefit analysis of remedial interventions for the long-term unemployed 2016 EU
EN Click to view record Summary Report: Follow-up visit to NAV on 'Sustainable Integration' Practices 2016 EU
EN Click to view record Toolkit: Being smart with data, using innovative solutions 2016 EU
EN Click to view record Peer review: Toolkit: PES approaches for sustainable integration of long-term unemployed 2014 Bulgaria
EN Click to view record Follow up study visit report: PES and older workers - Qualification counselling and training subsidies 2012 Germany
EN Click to view record Follow-up study visit report: PES approaches and measures for low-skilled young people 2011 Netherlands
EN Click to view record Follow-up study visit report: PES approaches to low-skilled adults and young people 2013 Norway
EN Click to view record Peer review - Thematic paper: Youth guarantees: PES approaches and measures for low skilled young people 2011 Austria
EN Click to view record Peer review - Toolkit: Blended service delivery for jobseekers 2014 Netherlands
EN Click to view record Peer review - Toolkit: PES and older workers 2013 Germany
EN Click to view record Peer review - Toolkit: PES approaches to low-skilled adults and young people: Work-first or train-first 2013 Lithuania
EN Click to view record PES network: Addressing the efficiency challenge 2013 EU
EN Click to view record PES Network: Meeting the Challenge of Europe’s Aging Workforce - The Public Employment Service Response 2011 EU
EN Click to view record PES network: The Case for Skills 2011 EU
EN Click to view record Annual Report of the European Network of Public Employment Services - June 2014-June 2015 2015 EU
EN Click to view record Summary Report: Career Guidance and Lifelong Learning 2017 EU
EN Click to view record Toolkit: Sustainable Integration into the labour market 2016 EU
EN Click to view record Summary Report: The VDAB Innovation Lab 2016 Belgium
EN Click to view record Analytical Paper: Modernising PES through supportive data and IT strategies 2016 EU
EN Click to view record Summary Report : Implementation of the Youth Guarantee – Challenges and Success Factors (2016) 2016 EU
EN Click to view record Anticipating skill needs of the labour force and equipping people for new jobs 2010 EU
EN Click to view record PES Network contribution to the consultation on Long-term Unemployment 2015 EU

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