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PES performance management

Growing emphasis on evidence-based policy making and delivering value for money in public-service provision has encouraged the development of new approaches to public-service management, including in PES. An important part of this is performance management, which is based on the development of specific targets and the measurement of the performance of the services delivered.

PES demonstrate a wide range of approaches to performance management, which are partly linked to how PES use results and outcomes. Most PES use a recognised quality management model. They also operate some form of annual performance cycle, with performance targets that are set and measured on a yearly basis. A number of PES even use multi-annual cycles in performance management, which support a longer-term view in PES target setting and policy-making. 

The Decision on enhanced cooperation between PES recognises the importance of performance management for PES and introduces the concept of ‘benchlearning’. The PES Network will measure and compare PES performance through benchmarking and use the findings to share evidence-based good practice and promote mutual learning.

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Explore what PES are doing, learning and sharing across Europe.


Lang Type Title Year Country
EN Click to view record PES Network Seminar Summary Report: Piloting and Evaluation 2018 EU
EN Click to view record Analytical Paper: Performance Management, Accountability and links to Benchlearning 2017 EU
EN Click to view record Assessment Report on PES Capacity 2017 EU
EN Click to view record Study: Atypical Employment and the Role of European PES 2017 EU
EN Click to view record Analytical Paper: Combining active and passive labour market measures 2016 EU
EN Click to view record Analytical Paper: Modernising PES through supportive data and IT strategies 2016 EU
EN Click to view record Summary Report: Making the PES Business Case 2016 EU
EN Click to view record Toolkit: Sustainable Integration into the labour market 2016 EU
EN Click to view record Analytical Paper: Application of Process Efficiency Techniques in PES (2016) 2016 EU
EN Click to view record Analytical Paper: Establishing and Operating Performance Management in PES (2016) 2016 EU
EN Click to view record Analytical paper: Measuring customer satisfaction with PES 2016 EU
EN Click to view record Assessment Report: PES Capacity 2016 EU
EN Click to view record Practitioner’s Toolkit: Developing customer satisfaction measurement systems 2016 EU
EN Click to view record Report: PES Implementation of the Youth Guarantee 2016 EU
EN Click to view record Study: EU Labour Market Dynamics and PES Activity 2016 EU
EN Click to view record Summary Report: Change Management and continuous improvement 2016 EU
EN Click to view record Summary Report: Change Management in PES (2016) 2016 EU
EN Click to view record Summary Report: Working Together for a Stronger European Labour Market (2016) 2016 EU
EN Click to view record Toolkit on Performance Management (2016) 2016 EU
EN Click to view record Toolkit: Being smart with data, using innovative solutions 2016 EU
EN Click to view record Analytical Paper: How To Act? Implementation and Evolution of the PES Conductor Role: The Belgian PES in Flanders as a case study (2016) 2016 Belgium
EN Click to view record Summary Report: Follow-Up Visit to the German PES: Performance Management in PES (2016) 2016 Germany
EN Click to view record Assessment Report on PES capacity 2015 EU
EN Click to view record Annual Report of the European Network of Public Employment Services - June 2014-June 2015 2015 EU
EN Click to view record Analytical paper: European reference competence profile for PES and EURES counsellors 2014 EU
EN Click to view record PES to PES Dialogue Report 2014: Results from the fourth year of the PES to PES Dialogue programme 2014 EU
EN Click to view record Study: PES Business Models (2014) 2014 EU
EN Click to view record Study: PES Business Models - Country fiches (2014) 2014 EU
EN Click to view record Analytical paper : Making the business case for Public Employment Services 2013 EU
EN Click to view record PES network: Addressing the efficiency challenge 2013 EU
EN Click to view record Public Employment Services’ Contribution to EU 2020 2013 EU
EN Click to view record Dialogue conference: Toolkit: Quality Management:The Professionalism of Employment Counsellors 2013 EU
EN Click to view record PES to PES Dialogue Report 2013: Results from the third year of the PES to PES Dialogue programme 2013 EU
EN Click to view record Follow-up study visit report: Performance management in Public Employment Services clustering and individual performance management 2013 Austria
EN Click to view record Peer review - Toolkit: Performance Management in Public Employment Services 2013 Denmark
EN Click to view record Analytical paper : Performance management in Public Employment Services 2012 EU
EN Click to view record Analytical paper: Organisational development, improvement and innovation management in Public Employment Services 2012 EU
EN Click to view record Analytical paper: Subcontracting in Public Employment Services the design and delivery of ‘outcome based’ and ‘black box’ contracts 2012 EU
EN Click to view record PES performance measurement systems and recommendations on geographical labour mobility indicators 2012 EU
EN Click to view record PES to PES Dialogue Report 2012: Results from the second year of the PES to PES Dialogue programme 2012 EU
EN Click to view record Study: PES Business Models (2011) 2012 EU
EN Click to view record Study: PES Business Models - Country fiches (2011) 2012 EU
EN Click to view record Analytical paper: Sub-contracting in Public Employment Services 2011 EU
EN Click to view record Opinion: How can Public Employment Services (PES) best deliver on the new skills for new jobs policy objective? 2009 EU
EN Click to view record Study on the role of the Public Employment Services (PES) related to Flexicurity in the European labour markets 2009 EU
EN Click to view record Opinion: The contribution of Public Employment Servcies (PES) to flexicurity 2008 EU