Ir para o caminho de navegação, saltando as ferramentas do sítio e o selector de línguas

Serviços públicos de emprego

Algumas das publicações só estão disponíveis em inglês, francês e alemão. 

Últimas entradas

25/05/2016

Measuring customer satisfaction with PES - Increasing PES effectiveness by meeting customer needs  (25/05/2016)

Catalog N. :KE-02-16-337-EN-N

This analytical paper aims to raise awareness of the wider concepts and developments relating to customer satisfaction and customer satisfaction measurement in publics sector organisations, particularly public employment services.

25/05/2016

Practitioner’s toolkit to assist PES with the development of customer satisfaction measurement systems  (25/05/2016)

Catalog N. :KE-02-16-407-EN-N

This toolkit is intended to assist public employment services (PES) in designing and implementing their approach to measuring customer satisfaction. It provides concrete guidance and tools to develop customer satisfaction measurement systems from scratch or to review and refine existing systems.

    Partilhar

  • Partilhar no Twitter Partilhar no Facebook Partilhar no Google+