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Pubblicazioni recenti

02/08/2016

Bottleneck vacancies 2015  (02/08/2016)

Catalog N. :KE-01-16-305-EN-N

This study looks into the availability of data on shortage occupations across the EU member states Public Employment Services, including Norway. It includes information on the methods, indicators and sources used to identify shortages and also presents a proposal for the development of a model for future data collection and exchange on bottleneck occupations in Europe.

25/05/2016

Practitioner’s toolkit to assist PES with the development of customer satisfaction measurement systems  (25/05/2016)

Catalog N. :KE-02-16-407-EN-N

This toolkit is intended to assist public employment services (PES) in designing and implementing their approach to measuring customer satisfaction. It provides concrete guidance and tools to develop customer satisfaction measurement systems from scratch or to review and refine existing systems.

25/05/2016

Measuring customer satisfaction with PES - Increasing PES effectiveness by meeting customer needs  (25/05/2016)

Catalog N. :KE-02-16-337-EN-N

This analytical paper aims to raise awareness of the wider concepts and developments relating to customer satisfaction and customer satisfaction measurement in publics sector organisations, particularly public employment services.

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