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Javne službe za zapošljavanje

Please note that some publications might only be available in English, French and German.

Najnovije publikacije

25/05/2016

Measuring customer satisfaction with PES - Increasing PES effectiveness by meeting customer needs  (25/05/2016)

Kataloški br. :KE-02-16-337-EN-N

This analytical paper aims to raise awareness of the wider concepts and developments relating to customer satisfaction and customer satisfaction measurement in publics sector organisations, particularly public employment services.

25/05/2016

Practitioner’s toolkit to assist PES with the development of customer satisfaction measurement systems  (25/05/2016)

Kataloški br. :KE-02-16-407-EN-N

This toolkit is intended to assist public employment services (PES) in designing and implementing their approach to measuring customer satisfaction. It provides concrete guidance and tools to develop customer satisfaction measurement systems from scratch or to review and refine existing systems.

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