'Bottleneck vacancies’ refers to vacancies for occupations which are considered to be in short supply. They are found not only in high-skilled occupations, such as IT, scientific, engineering or medical professionals, but also in skilled and low-skilled manual occupations. The first mainly arise from skills deficits, but the latter are more due to recruitment and retention problems related to working conditions and pay. The study compares shortage and surplus occupations, based on data from the Public Employment Services of the EU, Norway and Iceland, and the Labour Force Survey.
This study looks into the availability of data on shortage occupations across the EU member states Public Employment Services, including Norway. It includes information on the methods, indicators and sources used to identify shortages and also presents a proposal for the development of a model for future data collection and exchange on bottleneck occupations in Europe.
This toolkit is intended to assist public employment services (PES) in designing and implementing their approach to measuring customer satisfaction. It provides concrete guidance and tools to develop customer satisfaction measurement systems from scratch or to review and refine existing systems.
This analytical paper aims to raise awareness of the wider concepts and developments relating to customer satisfaction and customer satisfaction measurement in publics sector organisations, particularly public employment services.