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Unforeseen medical treatment - Luxembourg

Emergency

Caisse nationale de santé (Luxembourg National Health Fund)
Tel: + 352 27 57 - 1
Email: cns@secu.lu

Treatment, coverage & costs

Doctors

  • You may consult any doctor as they all work under the public healthcare system (Caisse nationale de santé – CNS).
  • Charges for seeing a doctor vary. Make sure you are given a receipt for any amount you pay.
  • You do not need a referral to see a specialist.
  • You must present your European Health Insurance Card.

Dentists

  • You may consult any dentist as they all work under the public healthcare system.
  • Beyond an annual amount of €60 fully reimbursed, dental care is reimbursed at the rate of 88%. There exist specific reimbursement rates and conditions for dental prostheses.
  • For some dental treatment, you must seek approval from the CNS in advance.

Hospital treatment

  • All hospitals in Luxembourg have a contract with the national health fund CNS. You must, however, present your European Health Insurance Cards upon admission.
  • For hospital treatment, in-patients pay a non-refundable standard daily fee.
  • Children under 18 do not have to pay this daily fee.
  • There may also be a charge payable directly to the treating doctor, which will then have to be presented for reimbursement to the CNS.
  • You have to pay for any optional extras, e.g. a single room.

Prescriptions

  • You can take your prescription to any pharmacy in Luxembourg.
  • Some prescriptions must be authorised by the national health fund CNS before you are given the medicine.
  • How much you are reimbursed depends on the medicine required. You should therefore ask the doctor whether you need to contact the CNS.

Ambulance

  • Emergency ambulance transport is free of charge for persons with a valid European Health Insurance Card or replacement card.
  • Non-emergency transport is covered up to 70% of the bills which are established on the basis of €1.12/km, with a minimum amount of €34 per trip. Only transportation arriving at or departing from a hospital is covered and on the prescription must be indicated that, for medical reasons, the patient needs to be transported in a reclining or immobilised position.

Air ambulance

Emergency air ambulance transport is free of charge for persons with a valid European Health Insurance Card or replacement card.

Reimbursement

A claim for reimbursement should be addressed to the Luxembourgish national health fund (Caisse nationale de santé – CNS).

Caisse nationale de santé (CNS)
Tel: + 352 27 57 - 1
Email: cns@secu.lu

  • You may not be reimbursed in full as some state-covered healthcare in Luxembourg must be paid for in part by the patient.
  • You will need to submit the original bill and a proof of payment to the CNS to be reimbursed. Also needed are a copy of your European Health Insurance Card, your address of residence and your bank details. Confirmation of your refund will be sent to your home address.
  • Keep copies of anything you send for your records.
  • If you were unable to submit a claim during your stay, contact your national health insurance provider once you return home.

Patient contribution

  • A doctor's appointment – Charges for seeing a doctor vary. The coverage is usually 88% of the official tariff. Make sure you are given a receipt for any amount you pay.
  • A doctor's visit at home – You will have to pay 20% of the minimum cost of a home visit.
  • For hospital treatment, in-patients currently pay a non-refundable standard daily fee of currently €20.93 (this standard daily fee does not apply to children under 18. Furthermore, it is limited to a maximum of 30 days per calendar year).
  • Dental treatment – Beyond an annual amount of €60.00 fully reimbursed, dental care is reimbursed at the rate of 88%. Specific reimbursement rates and conditions apply for dental prostheses.
  • Others: see sections 'Treatment, coverage and costs'

Dialysis, oxygen & chemotherapy

Loss of card

Contacts for holders of EHICs issued in Luxembourg

Caisse nationale de santé

Tel: + 352 27 57 - 1

Email: cns@secu.lu

Order by using the replacement form.