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Unforeseen medical treatment - Luxembourg

Emergency

Caisse nationale de santé (Luxembourg National Health Fund)
Tel: + 352 27 57 - 1
Email: cns@secu.lu

Treatment & costs

Doctors

  • You may consult any doctor, because they all work with the national health fund (Caisse nationale de santé – CNS).
  • Charges for seeing a doctor vary. Make sure you are given a receipt for any amount you pay.
  • You do not need a referral to see a specialist.
  • You must present your European Health Insurance Card.

Dentists

  • You may consult any dentist, because they all work with the national health fund CNS.
  • Beyond an annual amount of 60 € fully reimbursed, dental care is reimbursed at the rate of 88%. There exist specific reimbursement rates and conditions for dental prostheses.
  • For some dental treatment, you must seek approval from the CNS in advance.

Hospital treatment

  • All hospitals in Luxembourg have a contract with the national health fund CNS. You must, however, present your European Health Insurance Cards on admission.
  • For hospital treatment, inpatients pay a non-refundable standard daily fee.
  • Children under 18 are treated free of charge.
  • There may also be a charge payable directly to the treating doctor.

Prescriptions

  • You can take your prescription to any pharmacy in Luxembourg.
  • Some prescriptions must be authorised by the national health fund CNS before you will be given the medicine.
  • How much you are reimbursed depends on the medicine required. You should therefore ask the doctor whether you need to contact the CNS.

Ambulance

  • Emergency ambulance transport is free of charge for persons with a valid European Health Insurance Card or replacement card.
  • Non-emergency transport is covered up to 70% of the bills which are established on the basis of 1,12 € / km, with a minimum amount of 34 € per trip. Only transportation arriving at or departing from a hospital is covered and on the prescription must be indicated that, for medical reasons, the patient needs to be transported in a reclining or immobilised position.

Air ambulance

  • Emergency air ambulance transport is free of charge for persons with a valid European Health Insurance Card or replacement card.

Reimbursement

A claim for reimbursement has to be addressed to the Luxembourgish national health fund (Caisse nationale de santé – CNS).

Caisse nationale de santé (CNS)
Tel: + 352 27 57 - 1
Email: cns@secu.lu

You may not be reimbursed in full, because some state-covered healthcare in Luxembourg must be paid for in part by the patient.

You will need to submit the original bill and a proof of payment to the CNS to be reimbursed. Also needed are a copy of your European Health Insurance Card, your address of residence and your bank details. Confirmation of your refund will be sent to your home address.

Remember to keep copies of anything you send for your records.

If you were unable to submit a claim during your stay in Luxembourg, contact your national health insurance provider once you return home.

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