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Unforeseen medical treatment - Italy

Emergency

  • For medical emergencies: call 118 (free of charge)

Ministry of Health

E-mail: urpminsalute@sanita.it

Treatment, coverage & costs

Doctors

  • You can only use your EHIC card to see a doctor who works for the public health service (Servizio Sanitario Nazionale – SSN)
  • Private doctors do not have to accept EHIC.
  • Public doctors' surgeries are open Monday to Friday. Opening hours vary but there is usually a morning session (e.g. 8.00 to 10.00) and an afternoon session (e.g. 15.00 to 17.00)
  • Need urgent care? Doctors' surgeries in public hospitals are open every day.
  • For medical services, you may have to pay a fee (called a ticket).
  • Fees cannot be reimbursed in Italy, so ask your national health insurance fund about reimbursement when you get home.

Dentists

  • You will usually have to pay to see a dentist. Most dentists are private and do not accept EHIC.
  • In exceptional cases, your doctor may refer you for free dental treatment at a public hospital or a health centre.

Hospital treatment

  • For a list of hospitals offering free care, ask your local health authority (Azienda sanitaria locale or ASL).
  • Show your EHIC at the hospital.

Prescriptions

  • You can buy some medicines without prescription - ask your pharmacist.
  • Show your EHIC when having your prescription filled.
  • You have to pay a fee for most prescribed medicines.
  • Prescription charges are not reimbursed in Italy. Ask your national health insurance fund about reimbursement when you get home.
  • Over-the-counter medicines are non-reimbursable.

Ambulance

  • Free in an emergency.
  • For non-urgent transport, you may have to pay some or all of the cost.
  • Ambulance fees are non-reimbursable in Italy.

Air ambulance

  • Free in an emergency.
  • For non-urgent transport, you may have to pay some or all of the cost.
  • Ambulance fees are non-reimbursable in Italy.
Reimbursement
  • No fees are reimbursed In Italy.
  • You only pay a contribution towards medical costs (called a ticket).
  • If you have to paid for care, contact your national health insurance fund when you get home for reimbursement.
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  • You may have to pay a contribution (called a ticket) towards treatment. The amount depends on the treatment type and the region.
  • You may have to pay for emergency care if you are not hospitalised after treatment. Ask your nearest ASL for more information.
Dialysis, oxygen & chemotherapyCheck availability several weeks before you travel – contact the nearest ASL in the area where you will be staying.Loss of card

Contacts for holders of EHICs issued in Italy

  • If your card is lost or stolen, contact the police.
  • You can get a temporary replacement certificate from your nearest ASL (Azienda Sanitaria Locale)
  • In an emergency, this certificate can be faxed or e‑mailed it to the country where you are staying.

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