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Unforeseen medical treatment - France

Emergency

Centre des Liaisons Européennes et Internationales de Sécurité Sociale (CLEISS)
(Centre of European and International Liaisons for Social Security)
Detailed information in French, English, Spanish, German, Italian, Portuguese and Polish.

Tel: +33 1 45 26 33 41
Email: ceam@cleiss.fr

Health insurance (Assurance maladie, in French): www.ameli.fr

Treatment, coverage & costs

For information on:

  • health professionals (doctors, dentists, nurses, etc)
  • hospitals in the area where you are staying
  • costs & coverage in France

see website annuaire santé d'amélie (in French only).

Doctors

  • To take advantage of your European Health Insurance Card, consult a doctor registered with the state healthcare system ('conventionné').
  • Practitioners who are 'conventionné' fall into one of 2 categories:
    'Secteur 1': practitioners who charge the official rate.
    'Secteur 2': practitioners who charge an extra fee on top of the official rate.
  • You must pay the doctor directly. He or she will complete a treatment form ('feuille de soins') and, if necessary, make out a prescription. You will need the treatment form to claim any refund.

Dentists

  • To take advantage of your European Health Insurance Card, consult a dentist who is registered with the state healthcare system ('conventionné').
  • You must pay the dentist directly. He or she will complete a treatment form ('feuille de soins') and, if necessary, make out a prescription. You will need the treatment form to claim any refund.

Hospital treatment

  • Show your European Health Insurance Card on admission. This saves you paying any upfront costs that are refundable. You will pay only the patient contribution.
  • You will be charged a daily hospital fee.
  • For any major medical treatment, you will be charged a flat-rate contribution on top of the daily hospital fee. These charges are non-refundable in France, but you can claim a refund when you get home.
  • If you are admitted to a private hospital or clinic, make sure it is registered to provide state healthcare as well ('conventionné') .

Prescriptions

  • With your prescription, you should receive a treatment form ('feuille de soins'). You must have this to claim a refund. Prescribed medicines are refundable only if they are listed as reimbursable pharmaceutical products. The pharmacist will indicate which medicines are reimbursable and which are not.

Ambulance

  • You must have a medical prescription stating that you need an ambulance or a taxi.
  • You will have to pay the medical professional concerned upfront before using the ambulance.

Air ambulance

To use an air ambulance, you will need: 

  • a medical prescription
  • prior authorisation, issued by the medical office of the local CPAM (Caisse Primaire d’Assurance Maladie, primary health insurance fund).

Reimbursement

  • In France, submit your claims for reimbursement to the local CPAM office (Caisse Primaire d'Assurance Maladie).
  • You will need to provide
    • the treatment form ('feuille de soins')
    • copies of receipts & prescriptions
    • a copy of your European Health Insurance Card
    • your home address
    • your bank details, including the International Bank Account Number (IBAN) & Bank Identifier Code (BIC).

Confirmation of your refund will be sent to your home address.

  • You can claim about 70% of the standard treatment cost (80% of hospital treatment).
  • If you are cannot submit a claim during your stay in France, contact your national health insurance provider when you get home.
nullNo information available.

Dialysis, oxygen & chemotherapy

The healthcare register (annuaire santé) is a service provided by the French health insurance system. Using different criteria (name, area of expertise, location, etc.), you can search for:

  • an official health professional (doctor, nurse, pharmacist, etc.)
  • a healthcare centre (hospital, clinic, etc.) according
  • the costs involved & how you can claim refunds
  • places that offer dialysis treatment, chemotherapy or oxygen therapy (oxygen therapy is part of pneumology in France).

Loss of card

Contacts for holders of EHICs issued in France

Contact your CPAM office (Caisse Primaire d‘Assurance Maladie, primary health insurance fund) in France:


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