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Inclusive Business Creation - Good Practice Compendium  (30/06/2016)

N° de catalogue :KE-01-16-314-EN-N

This compendium contains 20 case studies of public programmes in European countries that are successfully supporting business creation by people from disadvantaged and under-represented groups in entrepreneurship. The populations targeted by these programmes include youth, women, seniors, the unemployed, immigrants, ethnic minorities and people with disabilities. Each programme description details the programme’s activities and approach, assesses the challenges faced in development and implementation, and offers tips for successful transfer to other contexts.

This publication is only available in electronic format in English. German and French versions will follow.


Practitioner’s toolkit to assist PES with the development of customer satisfaction measurement systems  (25/05/2016)

N° de catalogue :KE-02-16-407-EN-N

This toolkit is intended to assist public employment services (PES) in designing and implementing their approach to measuring customer satisfaction. It provides concrete guidance and tools to develop customer satisfaction measurement systems from scratch or to review and refine existing systems.


Measuring customer satisfaction with PES - Increasing PES effectiveness by meeting customer needs  (25/05/2016)

N° de catalogue :KE-02-16-337-EN-N

This analytical paper aims to raise awareness of the wider concepts and developments relating to customer satisfaction and customer satisfaction measurement in publics sector organisations, particularly public employment services.


Institutional moral hazard in the multi-tiered regulation of unemployment and social assistance benefits and activation  (25/04/2016)

N° de catalogue :KE-04-16-363-EN-N

This paper studies eight countries in which the regulation of unemployment benefits and related benefits and the concomitant activation of unemployed individuals has a multi-tiered architecture. It assesses their experiences and tries to understand possible problems of ‘institutional moral hazard’ that may emerge in the context of a hypothetical European Unemployment Benefit Scheme.


A recipe book for social finance  (15/02/2016)

N° de catalogue :KE-01-15-889-EN-N

Designed for practitioners such as social enterprises, investors, social finance intermediaries, market builders and social enterprise support organisations, this publication will guide you step by step through the process of designing and implementing initiatives to develop social finance instruments and markets. You will discover that there is no tried-and-tested formula or recipe and that there are challenges at whatever level you operate. This practical guide provides good examples and practices that you can learn from and adapt to help you avoid possible pitfalls. Checklists and key questions at the end of each chapter will help you summarise what you have learned and move to the next step.


FAITES LA DIFFÉRENCE - Allez plus loin avec Drop’ pin!  (15/02/2016)

N° de catalogue :KE-04-15-657-FR-C

Le taux de chômage est élevé chez les jeunes. Ils sont nombreuxà avoir besoin d’un coup de pouce pour décrocher un premier emploiet entamer leur vie professionnelle. Drop’pin est là pour les aider.Drop’pin est l’espace idéal pour faire connaître les possibilitésoffertes aux jeunes Européens. Il vise à les aider à améliorer leuremployabilité et leurs compétences, et à combler le fossé qui sépareles études du premier emploi. Il réunit des organisations privées etpubliques qui oeuvrent pour lutter contre le chômage des jeunes.Drop’pin agit à deux niveaux: il met les jeunes en lien avec les possibilitésde formation et d’apprentissage en milieu professionnel, et il meten relation les organisations entre elles. Dans les deux cas, l’objectifest le même: mobiliser et mettre en oeuvre toutes les idées et lesressources, afin de contribuer à améliorer l’employabilité des jeunes.


Employment and Social Developments in Europe 2015  (21/01/2016)

N° de catalogue :KE-BD-15-001-EN-N

Success in raising employment levels and living standards in Europe depends on effective support policies as well as positive macro-economic strategies. In this respect, this year’s Employment and Social Developments review addresses a range of issues.

It starts by looking at the contribution of entrepreneurship and self-employment to job creation and growth and the need to tackle the difficulties faced by the self-employed and notably micro and small companies. It then looks at the role of labour legislation in supporting more and better jobs and the need to strike the right balance between flexibility and protection. It then moves on to look at the best actions to avoid unemployment turning into long-term unemployment and inactivity. More broadly, given technology change, globalisation and population ageing, which translates into a reduction in the working-age population, the EU needs to increase employment and increase productivity. Mobility and migration can play an important role here. In relation to this, Europe needs to improve skills and better match skills with evolving demands. It also needs to promote labour market participation of older workers and women. Social policies, including pension policies and family policies (for example, child care and long-term care), can support longer working lives and increase employment of women. Promoting social dialogue and the involvement of social partners in the development of employment and social policies may help the implementation and effectiveness of such policies.

The review is available in printed and electronic format in English. All the graphs and tables can be downloaded both in gif and excel format by accessing the individual chapters.

This publication was presented at the #ESDE2015 conference on 21 January 2016.

Table of contents

A European Unemployment Benefit Scheme - The rationale and the challenges ahead  (23/09/2015)

N° de catalogue :KE-02-15-740-EN-N

This working paper constitutes the first deliverable of the study “Feasibility and Added Value of a European Unemployment Benefit Scheme”, commissioned by DG EMPL and carried out by a consortium led by CEPS. The objective of the paper is to frame the debate on a European shock absorber around its origins on the one hand, and its most controversial aspects, on the other.

This publication is available only in electronic version in English.


Report on the European Parliament Preparatory Action on the Youth Guarantee  (21/08/2015)

N° de catalogue :KE-02-15-599-EN-N

In 2012 the European Parliament asked the Commission to set up a Preparatory Action to support  Member States in  building Youth Guarantee partnerships and trialling associated services among young people aged 15-24. 18 pilot projects were launched between August and December 2013, with each delivered over a 12-month period. This report offers a detailed review of the Preparatory Action, individual pilot projects funded by it in particular. It explores the relevance, effectiveness, efficiency and added value of the pilot projects and presents conclusions related to the organisation and potential of the pilots. An executive summary in six languages (see below) and six individual case studies are also available.

Table of contents

Synthèse sur la mesure de l’impact social des entreprises sociales - Politiques d’entrepreneuriat social  (10/08/2015)

N° de catalogue :KE-04-15-192-FR-N

Cette synthèse sur la mesure de l’impact social pour les entreprises sociales a été produite par l’OCDE et la Commission européenne. Elle présente les enjeux et les débats en cours sur la mesure de l’impact social et fournit des exemples concrets de méthodes de mesure. Elle met en évidence la notion de mesure proportionnelle, en d’autres termes l’équilibrage des coûts et les avantages du processus de mesure. La synthèse s’intéresse également à l’orientation et aux ressources à utiliser par les entreprises sociales et à la façon de créer une culture plus étendue de mesure entre les parties prenantes malgré leurs ressources humaines et financières souvent limitées.
Tous ces documents sont disponibles en allemand, en anglais et en français


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