Europäische Beschäftigungsstrategie



Practitioner’s toolkit to assist PES with the development of customer satisfaction measurement systems  (25/05/2016)

Kataloge N. :KE-02-16-407-EN-N

This toolkit is intended to assist public employment services (PES) in designing and implementing their approach to measuring customer satisfaction. It provides concrete guidance and tools to develop customer satisfaction measurement systems from scratch or to review and refine existing systems.


Measuring customer satisfaction with PES - Increasing PES effectiveness by meeting customer needs  (25/05/2016)

Kataloge N. :KE-02-16-337-EN-N

This analytical paper aims to raise awareness of the wider concepts and developments relating to customer satisfaction and customer satisfaction measurement in publics sector organisations, particularly public employment services.


Institutional moral hazard in the multi-tiered regulation of unemployment and social assistance benefits and activation  (25/04/2016)

Kataloge N. :KE-04-16-363-EN-N

This paper studies eight countries in which the regulation of unemployment benefits and related benefits and the concomitant activation of unemployed individuals has a multi-tiered architecture. It assesses their experiences and tries to understand possible problems of ‘institutional moral hazard’ that may emerge in the context of a hypothetical European Unemployment Benefit Scheme.


A recipe book for social finance  (15/02/2016)

Kataloge N. :KE-01-15-889-EN-N

Designed for practitioners such as social enterprises, investors, social finance intermediaries, market builders and social enterprise support organisations, this publication will guide you step by step through the process of designing and implementing initiatives to develop social finance instruments and markets. You will discover that there is no tried-and-tested formula or recipe and that there are challenges at whatever level you operate. This practical guide provides good examples and practices that you can learn from and adapt to help you avoid possible pitfalls. Checklists and key questions at the end of each chapter will help you summarise what you have learned and move to the next step.


DER ENTSCHEIDENDE UNTERSCHIED: Mit Drop’ pin können Sie’ s weit bringen!  (15/02/2016)

Kataloge N. :KE-04-15-657-DE-C

Angesichts der hohen Jugendarbeitslosigkeit brauchen viele junge Menschenin Europa Unterstützung beim Start ins Berufsleben und auf demWeg in eine geregelte Beschäftigung. Drop’pin leistet diese Unterstützung.Drop’pin ist ein Forum für den Austausch berufsbezogener Angebote fürjunge Europäerinnen und Europäer. Es soll die Beschäftigungsfähigkeit undKompetenzen von Berufseinsteigern verbessern und ein Verbindungsgliedzwischen Ausbildung und erstem Arbeitsplatz sein. Es bringt private undöffentliche Organisationen zusammen, die sich für die Bekämpfung derJugendarbeitslosigkeit einsetzen.Drop’pin funktioniert auf zwei Ebenen: Das Portal verschafft jungen MenschenZugang zu berufspraktischen Aus- und Fortbildungsmöglichkeitenund verbindet Organisationen untereinander. Das Ziel ist in jedem Falldasselbe: die Mobilisierung und Nutzung aller verfügbaren Ideen undRessourcen im Interesse einer besseren Beschäftigungsfähigkeit dereuropäischen Jugend.


Employment and Social Developments in Europe 2015  (21/01/2016)

Kataloge N. :KE-BD-15-001-EN-N

Success in raising employment levels and living standards in Europe depends on effective support policies as well as positive macro-economic strategies. In this respect, this year’s Employment and Social Developments review addresses a range of issues.

It starts by looking at the contribution of entrepreneurship and self-employment to job creation and growth and the need to tackle the difficulties faced by the self-employed and notably micro and small companies. It then looks at the role of labour legislation in supporting more and better jobs and the need to strike the right balance between flexibility and protection. It then moves on to look at the best actions to avoid unemployment turning into long-term unemployment and inactivity. More broadly, given technology change, globalisation and population ageing, which translates into a reduction in the working-age population, the EU needs to increase employment and increase productivity. Mobility and migration can play an important role here. In relation to this, Europe needs to improve skills and better match skills with evolving demands. It also needs to promote labour market participation of older workers and women. Social policies, including pension policies and family policies (for example, child care and long-term care), can support longer working lives and increase employment of women. Promoting social dialogue and the involvement of social partners in the development of employment and social policies may help the implementation and effectiveness of such policies.

The review is available in printed and electronic format in English. All the graphs and tables can be downloaded both in gif and excel format by accessing the individual chapters.

This publication was presented at the #ESDE2015 conference on 21 January 2016.

Table of contents

A European Unemployment Benefit Scheme - The rationale and the challenges ahead  (23/09/2015)

Kataloge N. :KE-02-15-740-EN-N

This working paper constitutes the first deliverable of the study “Feasibility and Added Value of a European Unemployment Benefit Scheme”, commissioned by DG EMPL and carried out by a consortium led by CEPS. The objective of the paper is to frame the debate on a European shock absorber around its origins on the one hand, and its most controversial aspects, on the other.

This publication is available only in electronic version in English.


Report on the European Parliament Preparatory Action on the Youth Guarantee  (21/08/2015)

Kataloge N. :KE-02-15-599-EN-N

In 2012 the European Parliament asked the Commission to set up a Preparatory Action to support  Member States in  building Youth Guarantee partnerships and trialling associated services among young people aged 15-24. 18 pilot projects were launched between August and December 2013, with each delivered over a 12-month period. This report offers a detailed review of the Preparatory Action, individual pilot projects funded by it in particular. It explores the relevance, effectiveness, efficiency and added value of the pilot projects and presents conclusions related to the organisation and potential of the pilots. An executive summary in six languages (see below) and six individual case studies are also available.

Table of contents

Kurzdossier zur Messung der sozialen Wirkung für Sozialunternehmen - Strategien für soziales Unternehmertum  (10/08/2015)

Kataloge N. :KE-04-15-192-DE-N

Dieses Kurzdossier zur sozialen Wirkungsmessung für Sozialunternehmen wurde von der OECD und der Europäischen Kommission erstellt. Darin werden Fragen und aktuelle Debatten rund um die soziale Wirkungsmessung vorgestellt und konkrete Beispiele für Messmethoden angeführt. Besonders herausgestellt wird das Konzept der verhältnismäßigen Messung, d. h. die Abwägung der Kosten gegenüber dem Nutzen des Messprozesses. Außerdem beleuchtet das Kurzdossier die den Sozialunternehmen zur Verfügung stehenden Orientierungshilfen und Ressourcen und beschäftigt sich mit der Frage, wie eine weit verbreitete Messkultur unter den Akteuren geschaffen werden kann, obwohl es häufig an Personal und Finanzmitteln mangelt.
Alle diese Dokumente sind in deutscher, englischer und französischer.


European Alliance for Apprenticeships - Good for Youth, Good for Business  (22/06/2015)

Kataloge N. :KE-01-15-411-EN-C

Work-based learning, in particular apprenticeships can enhance employability, notably of young people, and help to address the skills shortages to better match companies' needs. Of great benefit to learners and companies alike, these schemes also contribute to Europe's objective of ensuring sustainable growth and employment. This brochure focuses on the European Alliance for Apprenticeships (EAfA) launched in 2013 and addresses the challenges and possible answers of how to strengthen the quality, supply and image of apprenticeships. This is also in line with the new set of medium-term deliverables agreed at European level in the field of VET for the period 2015-2020. The brochure features examples of successful and inspiring apprenticeship and other work-based learning policy initiatives and projects across Europe.

This publication is available in printed and electronic format in English, French and German.


  • Twitter Facebook Auf Google+ teilen