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Privacy statement

1. Services of general interest - Interactive information service

You can use this mailbox form to ask questions concerning the Services of General Interest. When you post your question, your personal data will be collected and further processed for the purposes detailed hereafter under point 2. This mailbox form is under the responsibility of the Strategic Objective Solidarity unit of the Secretariat-General.

As this mailbox form collects and further processes personal data, Regulation (EC) No 45/2001 pdf of the European Parliament and of the Council of 18 December 2000 on the protection of individuals with regard to the processing of personal data by the Community institutions and bodies and on the free movement of such data, is applicable.

2. What personal information do we collect, for what purpose and through which technical means?

The personal data collected and further processed are:

First Name, Last Name and E-mail (mandatory fields).

The purpose of the processing of personal data is to comply with provisions of the code of good administrative behaviour, which states that the Commission is committed to answering enquiries in the most appropriate manner and as quickly as possible. When you send an enquiry via the online mailbox form, your personal data is collected only to the extent necessary to reply. If the management team of the mailbox is unable to answer your question, it will forward your e-mail to another service. All personal data as well as the content of the enquiry are processed through the Commission mail management system, access to which is only granted through UserId/Password to a defined population of users.

The information will not be re-used for an incompatible purpose and the EU will not divulge your personal data for direct marketing purposes.

3. How long do we keep your data?

Your personal data is kept for the time necessary to fulfil the purpose of mail processing and any follow-up action.

4. Contact information

If you have any questions about the processing of your e-mail and related personal data, do not hesitate to include them in your message.

5. Recourse

Complaints, in case of conflict, can be addressed to the European Data Protection Supervisor.