This report presents the results of a series of 58 case studies that were conducted in 13 countries to provide windows into the restructuring of value chains and to illuminate changes in the organisation of work within and between organisations. The data captures the effects of restructuring by going beyond the boundaries of individual companies and sectors. The business functions covered include research and development, design, production, customer services, IT and logistics. The research looked at these business functions in manufacturing industries such as clothing and food, as well as in the public sector and in services of general interest.
Within the WORKS project, thirty case studies of occupational changes were carried out in fourteen countries, between June 2006 and May 2007. This is the synthesis report and comparative analysis of these occupational case studies, which complement the organisational case studies though emphasising the individual dimension of changes in work. The main body of the report consists of six occupational monographs, concerning dress designers, ICT researchers, software professionals, production workers, logistics workers and front-office employees. The monographs are preceded by an introductory chapter on the concept of occupations and occupational groups, and followed by a concluding chapter, highlighting the comparative dimension of the findings.
This report brings together the work of experts from a wide range of different theoretical perspectives and academic disciplines and from seventeen research institutes in thirteen European countries, each with its own research traditions. In doing so, it provides a remarkably comprehensive overview of the available evidence. This evidence has been carefully sifted with the aim of distilling insights that can help to produce a clear conceptual framework in order to develop hypotheses and research questions to guide the empirical research to be undertaken by the WORKS project.
WP3 - Theories and concepts - glossary
‘Outsourcing’, ‘insourcing’, ‘offshoring’, ‘inshoring’, ‘upskilling’, ‘deskilling’, ... One of the barriers to making sense of current workplace trends is simply coming to terms with the terminology.
As part of its mission to develop a clear conceptual and analytical framework for understanding the re-structuring of work in a global knowledge economy, one of the first tasks that the WORKS project set itself was to develop a glossary of key terms and concepts. This task was carried out collaboratively, with inputs from all the WORKS partners, and formed a vital underpinning of the first project publication ‘The trans-formation of work in a global knowledge economy: towards a conceptual framework’.