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Published: 18 October 2017  
Related theme(s) and subtheme(s)
Information societyInformation technology
Innovation
Research policyHorizon 2020
TransportRail
Countries involved in the project described in the article
France  |  Germany  |  Spain  |  United Kingdom
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Creating a one-stop-shop for smooth travel

From passengers to operators and retailers, everyone is in favour of a more intuitive and seamless travel experience. The Co-Active project will contribute to making this a reality. Initiatives include facilitating the purchase, exchange and refund of tickets for multimodal products and services through a 'one-stop-shop'.

Pcicture of a person holding a mobile phone and a credit card

© Prostock-studio - fotolia.com

The EU’s Shift2Rail (S2R) Joint Undertaking is an ambitious public-private partnership between Europe’s rail industry and the EU that aims to radically transform rail transport in Europe, making it both more efficient and more attractive to users.

One of the S2R objectives is to build a Single European Railway Area (SERA) within the next 30 years, enhancing the attractiveness of rail travel for all citizens by making journeys smoother, more comfortable and more environmentally friendly. Key to this is doubling capacity and increasing both reliability and service quality by 50 %.

Within this wider initiative, the EU-funded Co-Active project is focusing on booking and ticketing. The ambition is to create a ‘one-stop-shop’ for multimodal travel services – including cross-border, urban and metro trains and other transport modes and related services – so that customers are able to make one purchase for a single ticket that covers the entire door-to-door journey.

Automation and communication options will also be assessed, the goal being the smooth processing of cancellations, ticket exchanges and refunds in compliance with business rules and management policies.

Passengers would receive automatic notifications of any potential disruptions to their journey and will receive suggestions for alternative routes based on their preferences. The project will also investigate and identify potential options for dealing with exchanges or refunds for parts of the journey, helping passengers to make timely decisions when confronted with travel changes, and recommending optimal alternative itineraries accordingly.

Co-Active is one of several complementary projects under Shift2Rail’s Innovation Programme 4 working to ensure more seamless journeys for EU passengers.

Project details

  • Project acronym: Co-Active
  • Participants: France (Coordinator), Spain, Germany, United Kingdom
  • Project N°: 730846
  • Total costs: € 7 818 365
  • EU contribution: € 3 474 481
  • Duration: September 2016 to December 2018

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  Algeria
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  Austria
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  Belarus
  Belgium
  Benin
  Bolivia
  Botswana
  Brazil
  Bulgaria
  Burkina Faso
  Cambodia
  Cameroon
  Canada
  Cape Verde
  Chile
  China
  Colombia
  Costa Rica
  Croatia
  Cyprus
  Czech Republic
  Denmark
  Ecuador
  Egypt
  Estonia
  Ethiopia
  Faroe Islands
  Finland
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  Georgia

Countries
Countries
  Algeria
  Argentina
  Australia
  Austria
  Bangladesh
  Belarus
  Belgium
  Benin
  Bolivia
  Botswana
  Brazil
  Bulgaria
  Burkina Faso
  Cambodia
  Cameroon
  Canada
  Cape Verde
  Chile
  China
  Colombia
  Costa Rica
  Croatia
  Cyprus
  Czech Republic
  Denmark
  Ecuador
  Egypt
  Estonia
  Ethiopia
  Faroe Islands
  Finland
  France
  Gambia
  Georgia