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Improving quality and safety in the hospital: The link between organisational culture, burnout, and quality of care

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ORCAB aims at benchmarking the organisational and individual factors that impact on quality of care and patient safety and at designing bottom-up interventions that both increase quality of care and physician well-being. A multi-centre survey will be conducted in health professionals and patients from selected hospital sites from South and SE Europe in order to: 1) profile the specific factors of hospital-organisational culture that increase burnout, and 2) monitor burnout and its associations to quality of hospital care. In addition, action research will be used to involve stakeholders in each hospital site to develop their own interventions for improving quality of care.

Dr Efharis Panagopoulou
Medical School Department Social Medicine
Thessaloniki, Greece
EC contribution: EUR 1 910 480
Duration: 54 months
Starting date: 01/11/2009
Project web-site: