European Code of Good Conduct for microcredit provision
The Commission is publishing on the occasion of the Open Days of Regional Policy 2011 a European Code of Good Conduct for microcredit provision. This Code provides recommendations and standards that should foster best practice in the microcredit sector. It is intended to provide guidance for microcredit providers from the point of view of consumers, investors, funders and regulators.
By setting out good practice guidelines and identifying expectations and common principles, the Commission is seeking to support the microcredit sector in facing the challenges of accessing long term finance, maintaining and raising the quality of services and moving towards sustainability.
Organised in a practical way, this voluntary Code of Good Conduct is divided into five indexed sections addressing customer and investor relations, governance, common reporting standards, management information systems and risk management. A sixth section on social performance will be added to the document in 2012.
This document was developed in close consultation with a large number of stakeholders including representatives of the banking and non-banking micro-credit sectors.