Joint Contact Centre to boost collaboration between Czech and Slovak police forces in crisis management

This joint contact centre aims to improve security and living conditions in the Czech-Slovak border area through training and coordinated responses to trans-border emergencies.

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Joint contact centre, operational 24/7, brings together Czech and Slovak officers to better respond to emergencies. © Joint Contact Centre of Crisis Management Authorities for Safer Border Area Joint contact centre, operational 24/7, brings together Czech and Slovak officers to better respond to emergencies. © Joint Contact Centre of Crisis Management Authorities for Safer Border Area

" The project has helped us train our staff, improve their response time and reinforce mutual cooperation. But more importantly, it has allowed the establishment of a 24-hour contact centre for any kind of cooperation, whether in emergency situations or day-to-day work. "

Vladimir Vedra, Head of Department, Czech Republic Police

Police cooperation in border areas is vital to manage the increasing flow of goods and people in Europe, and to tackle trans-border emergencies. 

A Joint Contact Centre has been created so that rescue services in South Moravia (Czech Republic) and Trnava (Slovakia) can better coordinate their responses in order to improve security and living conditions in the whole region. 

Czech and Slovak officers working together 

The establishment of a 24/7 joint workplace for Czech and Slovak police forces boosts cooperation in crisis management, but also in day-to-day tasks. Although there is no language barrier between Czech and Slovak officers, the need for a joint facility was self-evident: since opening there has been a 20 % increase in information exchange. 

In addition, police and fire brigades in both countries have participated in staff exchange programmes, training courses and practice drills. They have increased their capacity to efficiently deploy units in emergency situations, as well as reduced damage caused by natural disasters and large-scale accidents. 

Upgrading technologies 

This EU-funded project has equipped the joint centre with modern mobile technologies for use in a range of situations. The centre provides the partners with the tools necessary for rescue operations and for supporting citizens affected by natural disasters. These include surveillance cars, rescue boats, a decontamination tent and a mobile power generator.

The centre is also the main contact point and information hub to prevent and fight cross-border crimes and other illegal activities. It is mainly operated by police officers who can request assistance from other services, such as the fire brigade. 

During the project’s lifetime, 18 new jobs have been created – 9 in each partner country. Afterwards, Czech police hired an additional officer to reinforce the centre’s team.

Total investment and EU funding 

Total investment for the project “Joint Contact Centre of Crisis Management Authorities for Safer Border Area” is EUR 394 789, with the EU’s European Regional Development Fund contributing     EUR 335 570 through the “Slovakia - Czech Republic” Operational Programme for the 2007-2013 programming period. The investment falls under the priority “Support of social, cultural and economic development and cooperation in the cross-border region”.

Draft date

09/11/2016