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Safety without borders: International Product Safety Week 2016

Consumer policy

The International Product Safety Week will take place this year from 14 to 18 November. Regulators and stakeholders from more than 40 countries will meet to exchange their ideas and experiences on current product safety matters. This year, the event will focus on the challenges brought about by the digital economy.

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European Consumer Summit 2016

Consumer policy

The European Commission's Directorate-General for Justice and Consumers hosted the 2016 edition of the European Consumer Summit: "EU consumer law: still fit for purpose? Achievements and challenges", on 17 October 2016 in Brussels.

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International Product Safety Week 2016

Consumer policy

The European Commission's Directorate-General for Justice and Consumers hosted the 2016 edition of the International Product Safety Week (IPSW) from 14 to 18 November in Brussels.

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Protecting European consumers: toys and clothing top the list of dangerous products detected in 2015

Consumer policy

[i]The European Commission published new figures today showing that, in 2015, more than 2,000 dangerous products triggered EU-wide alerts. The Commission, EU Member States and businesses are working together to ensure that these unsafe consumer goods are removed from the European market. A key challenge is the increasing share of products bought online from outside the EU.[/i]

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The European Commission sheds light on territorial restrictions in the online environment

Consumer policy

The European Commission has published key findings of its survey on geo-blocking in the EU Digital Single Market (DSM), a practice which prevents consumers in a given country from shopping online from other EU countries due to geographical restrictions imposed by online retailers. Geo-blocking is a significant cause of consumer dissatisfaction and fragmentation in the Internal Market, as it limits consumer opportunities and choice when shopping online goods and services cross-border within the EU.

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Consumer Rights Awareness Campaign

Consumer policy

[i]Consumers should be aware of their rights under EU law so they can use them every day, when shopping online or on the high street. That's why the European Commission has organised a campaign informing citizens of their rights under EU consumer law and pointing them to the right places where they can get advice and help in case of questions or problems.[/i]

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Commission publishes study aimed at combatting consumer vulnerability

Consumer policy

Today, the Commission has published a study which looks into the difficulties consumers face in getting the best or fairest deals. Consumers facing these difficulties may be more likely to have negative experiences when attempting to make purchases, choosing, or switching providers. The study identifies the main reasons behind this vulnerability and what can be done to enable consumers to make better use of their rights and the alternatives the marketplace offers. A special focus is directed at the challenges consumers face in the online environment, as well as in the finance and energy sectors.

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Consumer Rights Awareness Campaign prolonged

Consumer policy

In March 2016, the European Commission will launch a two-week information campaign on Facebook. The campaign aims to raise attention around the forthcoming “[b]European Consumer Day[/b]” (10 March 2016) and the “[b]World Consumer Rights Day[/b]" (15 March 2016).

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