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Exploratory Study of consumer issues in peer-to-peer platform markets

Consumer policy

This study investigates five peer-to-peer (P2P) platform markets and identifies the main issues for peer consumers and peer providers from the perspective of consumer policy. Online P2P transactions via platforms present both benefits and challenges for consumers. Policy makers need better understanding of how consumer interests play out on platforms so they can promote a responsible development of these markets.

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The European Commission publishes study on measuring consumer detriment in the European Union

Consumer policy

Protecting consumers against significant personal detriment is a matter of fairness and helps improve overall market functioning. This study set out to improve the quality and consistency of assessing personal consumer detriment by developing a simple, cost-effective state-of-the-art methodology to identify, measure and quantify incidence and magnitude of detriment.

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