Checks on travel websites significantly improve compliance with consumer rights, with 62% now abiding by EU rules.
One in 3 internet users in the EU now book travel and accommodation online, with the number expected to grow in the future. To ensure travel websites are treating consumers as they should the Commission, together with national authorities, carries out regular checks on such websites across Europe.
In 2013 authorities found that 382 of 552 travel websites were in breach of EU law. 173 websites have since been updated and corrected, whilst 209 are subject to ongoing proceedings and 6 have closed down.
The main problems discovered were:
Administrative or legal proceedings will continue for websites which are still not compliant. Other practices in the travel sector are also being reviewed to ensure that consumers have all the relevant information and can make informed choices.
Tips for consumers
If you need further help, contact a consumer organisation or the appropriate national authority. If you have a problem with a trader in another EU country, you can also contact your local European Consumer Centre for assistance.