Important travel information
Your rights as a passenger in Europe
Over the last thirty years, there has been a boom in mobility in Europe.
For millions of citizens travel has become a reality, indeed a right. Passengers need a common set of principles, so that they can be more easily aware of their rights if something goes wrong with their trip, regardless of the mode of transport they use or whether a journey takes place wholly within a single Member State or goes through an intra-Community or external frontier. More Info
Air passenger rights
The single market for air transport in the Community has greatly benefited passengers: they now enjoy lower fares and a wider choice of carriers and services than in the past. Liberalisation, however, is not enough. Other measures are needed to protect passengers' interests and ensure that they fully profit from the single market. More Info
Travel documents you need
If you are an EU national, you do not need to show your national ID card or passport when you are travelling from one EU country to another. More Info
Air travel security
When travelling to another EU country, you should keep in mind certain security requirements when packing and boarding:
• Liquids carried in the aircraft cabin such as drinks, toothpaste, cosmetic creams or gels must be carried in a transparent plastic bag - maximum capacity 1 litre - and no container may hold more than 100 ml. Liquid containers larger than 100 ml must be placed in checked baggage. The volume restriction does not apply to medicines and baby food.
• Any sharp objects that might be used as weapons are not allowed in the aircraft cabin. These could be everyday objects such as corkscrews and scissors, which should be packed in your hold luggage.
• Explosives and inflammable items - fireworks or aerosol spray paint for example, chemicals and toxic substances, such as acids - are prohibited on flights.
• No weapons of any kind are allowed on board the aircraft.
Travellers with reduced mobility
If you have reduced mobility, you are entitled to free help at all European airports on departure, arrival and during transit. Whatever the reason for your reduced mobility - age, long-term disability or temporary injury - you can get help. You are strongly advised to contact the airline at least 48 hours before your trip and explain what assistance you require when boarding or elsewhere at the airport. More Information
Travelling with pets
As an EU national, you can freely travel with your cat, dog or ferret if it has a European pet passport. This passport is available from any authorised veterinarian and must contain details of a valid anti-rabies vaccination. The EU pet passport is only for dogs, cats and ferrets. If you have other pets, such as rabbits or canaries, you should check relevant national rules on taking animals in/out of the country. More information
The challenges of climate change, increasing congestion and fuel costs mean we need to find smarter ways to travel. Multimodal travel – using different types of transport for one journey – is part of the answer. It may not only be better for the environment, it may also be easier on our wallets. More Information
Social tourism allows as many people as possible to go on holiday and therefore, significantly aids mobility. Moreover, it can also contribute to combat seasonality, strengthen the notion of European citizenship and to promote regional development besides facilitating the development of specific local economies. More Information
With effect from 1 July 2011 to 30 June 2012 EU mobile operators will again be obliged to lower retail prices for roaming calls in line with EU rules first introduced in 2007 and amended in 2009. Consumers opting for the EU-regulated "Eurotariff" will pay no more than 35 cents per minute for calls made and 11 cents per minute for calls received while abroad in the EU. This is the last in the series of regulated price cuts under the current EU Roaming Regulation, which expires end June 2012. More Information