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Proposal for a Directive on Consumer Rights


When developing policy and legislation, the European Commission consults widely with EU citizens and stakeholders through public consultations.

On the review of the consumer 'acquis' (Green Paper on the Review of the Consumer Acquispdf [246 KB] ), the Commission has received more than 300 responses from consumer and business associations, EU countries, the European Parliament, the European Economic and Social Committee and groups of stakeholders.

After analysing all the responses, the Health and Consumer Protection Directorate General has issued a staff working documentpdf [54 KB] which summaries the outcome of the consultation.

The staff working document is complemented by a detailed analysis of the responses to the Green Paperpdf Choose translations of the previous link  [830 KB] .

All responses submitted are publicly available.

Green Paper on the Review of the Consumer Acquis

On 8 February 2007, the Commission adopted the Green Paper on the Review of the Consumer Acquispdf Choose translations of the previous link  [126 KB] българскиčeštinadanskDeutscheestiελληνικάespañolfrançaisitalianolatviešulietuviųmagyarMaltiNederlandspolskiportuguêsromânăslovenčinaslovenščinasuomisvenska.

This Green Paper concludes the diagnostic phase of the review process, summarises the Commission's initial findings and initiates a public consultation. It identifies a number of problems with the current legislation in the area of consumer protection and presents main options for a reform as well as a number of specific questions.

Through this Green Paper, the Commission called on all interested parties to express their views on the issues identified in the context of the Review of the Consumer Acquis.