New rules to improve consumer rights for 120 million holiday makers
As the summer season kicks off, the European Commission is taking action to improve protection for holiday makers by modernising EU rules on package holidays.
The 1990 EU Directive on package travel has served as the bedrock for the protection offered to EU holidaymakers. It guarantees comprehensive protection to consumers booking pre-arranged package holidays which involve combinations of, for example, flights, hotels, or car rentals. The protection includes the right to receive all necessary information before signing the contract, making sure that a party is liable for the performance of all services in the package and the reassurance of repatriation in case a tour operator goes bust.
- Press release: Commission acts to improve consumer rights for 120 million holiday makers
- MEMO: Frequently Asked Questions: Commission proposes to improve consumer rights for 120 million holiday makers
- COM(2013) 513 - Communication: 'Bringing the EU package travel rules into the digital age'
- COM(2013) 512 - Directive on package travel and assisted travel arrangements, amending Regulation (EC) No 2006/2004, Directive 2011/83/EU and repealing Council Directive 90/314/EEC