Find out more about so-called 'unfair commercial practices' and how to avoid them in this Euronews edition of 'Right On'.
European Commission Viviane Reding Vice-President of the European Commission, EU Commissioner for Justice European Consumer Summit 2013/Brussels 19 March 2013 Main Messages Why consumer protection matters – especially in times of crisis: Europe's citizens are also Europe's consumers. They are entitled to have their rights respected.
European Commission Press release Brussels, 15 March 2013 14 EU Ministers and State secretaries in charge of consumer affairs will join the European Commissioner for Health and Consumer Affairs, Tonio Borg, as well as some 450 stakeholders representing consumer and business associations, enforcement and regulatory authorities and European Consumer Centres,...
The Commission will host a workshop on 1st March on misleading marketing practices affecting businesses and on the application and review of the Misleading and Comparative Advertising Directive 2006/114/EC.
European Commission Viviane Reding Vice-President of the European Commission, EU Justice Commissioner Speech - Press Conference / Brussels 27 November 2012 Every day in Europe hundreds of small businesses fall victim to marketing scams.
The European Commission outlined a series of actions to tackle marketing scams, such as those of misleading directory companies.
Public Consultation on Directive 2006/114/EC concerning Misleading and Comparative Advertising and on unfair commercial practices affecting businesses.
European Commission Press release Brussels, 21 September 2012 Hunting for cross-border bargains is a way for consumers to get the 'best deal' across the EU's internal market. Shopping online makes these bargains ever more accessible.
European Commission Background LIBOR scandal: why are we acting? These days we are again dealing with the effects of potentially criminal misconduct in the financial markets. This time it is about interest rate-rigging by banks.
The European Commission has given Germany two months to comply with European Union rules protecting consumers negotiating contracts "at the doorstep"
All Member States have now transposed the Timeshare Directive into their national law.
Only empowered and confident consumers can fully exploit the potential of the Single Market and enhance innovation and growth. This is why the European Commission's strategic vision for EU consumer policy for the years to come – adopted today - aims to maximise consumer participation and trust in the market.
Only 8% of consumers shop online from other European countries. New EU rules give the online shopper the option of choosing a European sales contract. This will make it easier and cheaper for you to buy and return online your favourite products, and will give you the trust that your rights are being protected across Europe. This optional European contract will also help businesses grow, by letting them trade anywhere in Europe under the same rules and without additional costs.
DG Justice hosted a one-day conference (
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) on Wednesday 16 November to discuss consumer problems with digital products, such as e-mail, social networks, music, films, e-books or e-learning services. Problems include incomplete or incomprehensible information, interrupted access to content and faulty products.
- Press release European Commission Brussels, 11 October 2011 – Despite the success of the EU's Single Market, barriers to cross-border trade remain. Many of these result from divergent sales laws between the 27 Member States. They make selling abroad complicated and costly, especially for small firms.
Brussels, 11 October 2011 What is the Common European Sales Law about? Consumers and businesses – especially small companies – are not using the full potential of a Single Market of 500 million people. At present, 44% of Europeans say they do not buy abroad because they are uncertain of...
Brussels, 10 October 2011 The new EU Consumer Rights Directive has been formally adopted today by Member States in the EU's Council of Ministers. The new legislation will strengthen consumers' rights in all 27 EU countries, particularly when shopping online.
European Commission - Press release Brussels, 29 September 2011 - The European Commission has today stepped up legal action against Belgium and France for non-compliance with the Unfair Commercial Practices Directive (Directive 2005/29/EC).
European Commission - Press release Brussels, 29 September 2011 - The European Commission has decided to step up legal action against Spain, Poland, Slovenia and Lithuania to ensure that consumers benefit from the protection granted under EU rules on timeshare sales (Directive 2008/122/EC).
The Commission has developed a new tool to support national enforcers in achieving a common understanding and a uniform application of the Directive on Unfair Commercial Practices.
This legal database makes it possible to compare decisions and national case-law of the Member States.
Brussels, 23 June 2011 Good news for consumers: new EU legislation will strengthen their rights in all 27 Member States. The European Parliament today adopted – by an overwhelming majority (615 for, 16 against, 21 abstentions) – the Consumer Rights Directive, which the European Commission proposed in October 2008 (IP/08/1474).
European Commission - Press release Brussels, 16 June 2011 - The European Commission closed infringement proceedings against the Czech Republic after it improved its rules for consumers wishing to return faulty goods. The Commission had taken legal action against the Czech Republic to ensure that it correctly transposed Directive 99/44/EC...
Brussels, 24 March 2011 Better rights for consumers when they shop online are within reach, following today's plenary vote by the European Parliament to move ahead with a draft EU consumer protection law. The vote on amendments to the Consumer Rights Directive gives the Parliament's rapporteurs a mandate to start...
Brussels, 14 March 2011 The European Commission has sent a reasoned opinion to Belgium asking the country to comply with EU rules protecting consumers from commercial practices that could harm them. The move comes after Belgium failed to repeal national rules that do not fully comply with Directive 2005/29/EC on...
Brussels, 25th May 2010 The Competitiveness Council will hold on 25 May in the afternoon a policy debate on the Commission's proposed Consumer Rights Directive, which is also being reviewed by the European Parliament. For the discussion on consumer rights, the Commission will be represented by Vice-President Viviane Reding, Commissioner...
Justice in the Single Market Ladies and Gentlemen, I would like to thank the Spanish government for organising today's conference on the reform of international litigation in Europe. The subject is important and timely. The reform discussed at this conference is not an academic debate.
Ladies and Gentlemen, I am very grateful to the European Economic and Social Committee for the invitation to take part in European Consumer Day. I can think of no better occasion to discuss my vision of consumer rights in the EU.
When developing policy and legislation, the European Commission consults widely with EU citizens and stakeholders through public consultations.
When developing policy and legislation, the European Commission consults widely with EU citizens and stakeholders through public consultations.
When developing policy and legislation, the European Commission consults widely with EU citizens and stakeholders through public consultations.
When developing policy and legislation, the European Commission consults widely with EU citizens and stakeholders through public consultations.
When developing policy and legislation, the European Commission consults widely with EU citizens and stakeholders through public consultations.