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14-11-2016

International Product Safety Week

Consumer policy

14-18 November 2016

The European Commission's Directorate-General for Justice and Consumers is hosting the 2016 edition of the International Product Safety Week (IPSW) from 14 to 18 November in Brussels.

23-06-2016

Global Awareness-raising Campaign on Window Covering Cords #SafeWindowCoverings

Consumer policy

The OECD Global Awareness-raising Campaign on Window Covering Cords (23 to 30 June 2016) aims at informing consumers of the risks posed by unsafe window coverings, which are still in use in millions of European homes today.

25-04-2016

Protecting European consumers: toys and clothing top the list of dangerous products detected in 2015

Consumer policy

The European Commission published new figures today showing that, in 2015, more than 2,000 dangerous products triggered EU-wide alerts. The Commission, EU Member States and businesses are working together to ensure that these unsafe consumer goods are removed from the European market. A key challenge is the increasing share of products bought online from outside the EU.

14-03-2016

How to stay protected when buying a car in another EU country

Consumer policy

The ECC-Net publishes a report on cross-border car purchases and registration, together with recommendations to consumers on how to avoid fraud.

19-02-2016

Consumer Rights Awareness Campaign prolonged

Consumer policy

In March 2016, the European Commission will launch a two-week information campaign on Facebook. The campaign aims to raise attention around the forthcoming “European Consumer Day” (10 March 2016) and the “World Consumer Rights Day" (15 March 2016).

19-02-2016

Event details about...

Consumer policy
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22-12-2015

Ten top tips for consumers this Christmas

Consumer policy
09-12-2015

Commission proposes modern digital contract rules to simplify and promote access to digital content and online sales across the EU

Consumer policy
European - Press release Commission Brussels, 9 December 2015 Delivering on its Digital Single Market strategy, the Commission today presents two proposals to better protect consumers who shop online across the EU and help businesses expand their online sales.
18-11-2015

The Energy Union on track to deliver for consumers

Consumer policy
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10-09-2015

Workshop on the revision of the UCPD guidance

Consumer policy

On 9 September 2015, DG Justice and Consumers held a workshop on the revision of the guidance to Directive 2005/29/EC on unfair commercial practices (UCPD). 

24-08-2015

Consumers in the EU – You have rights!

Consumer policy
20-08-2015

Public Consultation on the Circular Economy

Consumer policy

The Commission is aiming to present a new, more ambitious circular economy strategy late in 2015, to transform Europe into a more competitive resource-efficient economy, addressing a range of economic sectors, including waste. The strategy will be fully aligned with the priorities of the new Commission. It will comprise a revised legislative proposal on waste and a Communication setting out an action plan on the circular economy for the rest of this Commission’s term of office. The action plan will cover the whole value chain, and focus on concrete measures with clear EU added value, aiming at ‘closing the loop’ of the circular economy. The Commission is engaged in a thorough reflection on how the objective of circular economy can be reached in an efficient way that is fully compatible with the jobs and growth agenda.

10-08-2015

Better protection for package holidays

Consumer policy
13-07-2015

Commission works with European consumer authorities to better enforce consumer rights in the car rental sector

Consumer policy
European - Press release Commission Brussels, 13 July 2015 Today, five major car rental companies have agreed to significantly review how they deal with consumers thanks to a joint action from the European Commission and national enforcement authorities.
01-06-2015

European Consumer Summit 2015

Consumer policy
28-05-2015

EU Council backs new EU rules giving more protection to over 120 million holidaymakers

Consumer policy
European Commission - Press release Brussels, 28 May 2015 Today, Ministers in the Competitiveness Council reached a political agreement on new rules that will bring protection for package holidays up to speed with the digital age.
24-03-2015

European Consumer Consultative Group Meeting

Consumer policy

24-25 March 2015

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23-03-2015

Keeping consumers safe - Results of the Rapid Alert System report 2014

Consumer policy

Commissioner Věra Jourová announced on March 23 2015 the results of the Rapid Alert System report 2014. Nearly 2500 products, ranging from toys to motor vehicles, were either stopped before they entered the EU or removed from markets because they were dangerous for EU consumers.

16-03-2015

Global Awareness-raising Campaign on Laundry detergent capsules/packets #LaundrySafe

Consumer policy

The OECD Global Awareness-raising Campaign on Laundry Detergent Capsules (16 to 23 March 2015) aims to inform of the risks posed by a product that is present in growing number of households worldwide: laundry detergent capsules (or packets). These products can be attractive to children and can pose serious dangers if not handled and stored safely.

10-07-2014

July infringements package: main decisions

Consumer policy
European Commission MEMO Brussels, 10 July 2014 July July In its monthly package of infringement decisions, the European Commission is pursuing legal action against Member States for failing to comply properly with their obligations under EU law.
08-04-2014

Consumer Rights Awareness Campaign

Consumer policy

Until: 31/12/14

Consumers should be aware of their rights under EU law so they can use them every day, when shopping online or on the high street. That's why the European Commission has organised a campaign informing citizens of their rights under EU consumer law and pointing them to the right places where they can get advice and help in case of questions or problems.

31-03-2014

Consumer Rights Awareness Campaign

Consumer policy

Until: 31/03/16

Consumers should be aware of their rights under EU law so they can use them every day, when shopping online or on the high street. That's why the European Commission has organised a campaign informing citizens of their rights under EU consumer law and pointing them to the right places where they can get advice and help in case of questions or problems.

17-03-2014

Consumer Rights Awareness Campaign

Consumer policy
14-03-2014

European Consumer Day: Commission kicks off consumer awareness campaign

Consumer policy
Commission MEMO Brussels, 14 March 2014 European With household budgets under pressure, EU consumer policy is there to ensure not only that consumers are treated fairly – but that they can get the best deal possible. The European Union's efforts over the last year to strengthen consumer rights are having...
14-03-2014

European Consumer Day: Commission kicks off consumer awareness campaign

Consumer policy

The European Commission has kicked off today a consumer campaign informing citizens of their consumer rights under EU law and pointing them to the right places where they can get advice and help in case of questions or problems.

12-03-2014

Stress-free holidays for 120 million consumers – European Parliament backs new rules on package travel

Consumer policy
European Commission Press release Strasbourg, 12 March 2014 The European Parliament backed today (610 votes for, 58 against and 13 abstentions) the European Commission's proposal modernising EU rules on package holidays (IP/13/663). Existing EU rules on package travel holidays date back to 1990.
12-03-2014

Stress-free holidays for 120 million consumers – European Parliament backs new rules on package travel

Consumer policy

European Commission Press release Strasbourg, 12 March 2014 The European Parliament backed today (610 votes for, 58 against and 13 abstentions) the European Commission's proposal modernising EU rules on package holidays (IP/13/663).
Existing EU rules on package travel holidays date back to 1990.

13-12-2013

Strengthened EU rights for consumers becoming a reality across Europe

Consumer policy
European Commission MEMO Brussels, 13 December 2013 Just in time for the holiday period, shoppers across Europe can as of today count on a new set of consumer rights: today marks the deadline for Member States to introduce the European Union’s Consumer Rights Directive into national law.
06-12-2013

Council of Employment, Social Policy and Health Ministers, 9-10 December 2013, Brussels

Consumer policy
European Commission MEMO Brussels, 6 December 2013 The EU's Council of Employment, Social Policy, Health and Consumer Affairs Ministers will meet on 9 and 10 December in Brussels. Key issues under discussion on 9th December will be the proposed Directive to enforce EU rules on posting of workers, a proposal...
09-07-2013

Commission acts to improve consumer rights for 120 million holiday makers

Consumer policy
European Press Release Brussels, 9 July 2013 Commission As the summer season kicks off, the European Commission is taking action to improve protection for holiday makers by modernising EU rules on package holidays. The 1990 EU Directive on package travel has served as the bedrock for the protection offered to...
09-07-2013

Frequently Asked Questions: Commission proposes to improve consumer rights for 120 million holiday makers

Consumer policy
European Commission MEMO Brussels, 9 July 2013 Why is the Commission making this proposal? More and more people book their holidays online, through different online operators. This has revolutionised the travel market, but means that holiday makers are not always sure of protection if something goes wrong.
28-05-2013

UCP Workshop

Consumer policy
02-04-2013

Don't rip me off!

Consumer policy

Find out more about so-called 'unfair commercial practices' and how to avoid them in this Euronews edition of 'Right On'.

19-03-2013

Towards a more coherent enforcement of EU consumer rules

Consumer policy
European Commission Viviane Reding Vice-President of the European Commission, EU Commissioner for Justice European Consumer Summit 2013/Brussels 19 March 2013 Main Messages Why consumer protection matters – especially in times of crisis: Europe's citizens are also Europe's consumers. They are entitled to have their rights respected.
15-03-2013

EU Consumer Summit 2013: Europe joining forces to enforce consumers' rights

Consumer policy
European Commission Press release Brussels, 15 March 2013 14 EU Ministers and State secretaries in charge of consumer affairs will join the European Commissioner for Health and Consumer Affairs, Tonio Borg, as well as some 450 stakeholders representing consumer and business associations, enforcement and regulatory authorities and European Consumer Centres,...
27-11-2012

European Commission takes action to protect businesses against marketing scams

Consumer policy
Press release Brussels, 27 November 2012 European Commission Brussels, 27 November 2012 – Today, the European Commission outlined a series of actions to tackle marketing scams, such as those of misleading directory companies.
27-11-2012

Speech - Protecting businesses against misleading marketing practices and ensuring effective enforcement, Commissioner Reding

Consumer policy
European Commission Viviane Reding Vice-President of the European Commission, EU Justice Commissioner Speech - Press Conference / Brussels 27 November 2012 Every day in Europe hundreds of small businesses fall victim to marketing scams.
27-11-2012

European Commission takes action to protect businesses against marketing scams

Consumer policy

The European Commission outlined a series of actions to tackle marketing scams, such as those of misleading directory companies.

15-11-2012

Misleading and Comparative Advertising

Consumer policy

Public Consultation on Directive 2006/114/EC concerning Misleading and Comparative Advertising and on unfair commercial practices affecting businesses.

24-09-2012

EU Consumers: settling small cross-border disputes without any hassle

Consumer policy
European Commission Press release Brussels, 21 September 2012 Hunting for cross-border bargains is a way for consumers to get the 'best deal' across the EU's internal market. Shopping online makes these bargains ever more accessible.
25-07-2012

Viviane Reding Vice-President of the European Commission, EU Justice Commissioner Amended Proposal for a Directive on Criminal Sanctions for Insider Dealing and Market Manipulation Joint ...

Consumer policy
European Commission Background LIBOR scandal: why are we acting? These days we are again dealing with the effects of potentially criminal misconduct in the financial markets. This time it is about interest rate-rigging by banks.
22-06-2012

Door-to-Door selling: Commission stands up for consumer rights Choose translations of the previous link 

Consumer policy

The European Commission has given Germany two months to comply with European Union rules protecting consumers negotiating contracts "at the doorstep"

31-05-2012

Consumers: Determined Commission action ensures timeshare protection in all EU countries Choose translations of the previous link 

Consumer policy
All Member States have now transposed the Timeshare Directive into their national law.
23-05-2012

A new European Consumer Agenda – Boosting confidence and growth by putting consumers at the heart of the Single Market Choose translations of the previous link 

Consumer policy

Only empowered and confident consumers can fully exploit the potential of the Single Market and enhance innovation and growth. This is why the European Commission's strategic vision for EU consumer policy for the years to come – adopted today - aims to maximise consumer participation and trust in the market.

16-11-2011

Conference on consumer problems with digital products

Consumer policy

DG Justice hosted a one-day conference (agenda) on Wednesday 16 November to discuss consumer problems with digital products, such as e-mail, social networks, music, films, e-books or e-learning services. Problems include incomplete or incomprehensible information, interrupted access to content and faulty products.

11-10-2011

European Commission proposes an optional Common European Sales Law to boost trade and expand consumer choice

Consumer policy
- Press release European Commission Brussels, 11 October 2011 – Despite the success of the EU's Single Market, barriers to cross-border trade remain. Many of these result from divergent sales laws between the 27 Member States. They make selling abroad complicated and costly, especially for small firms.
11-10-2011

An optional Common European Sales Law: Frequently asked questions

Consumer policy
Brussels, 11 October 2011 What is the Common European Sales Law about? Consumers and businesses – especially small companies – are not using the full potential of a Single Market of 500 million people. At present, 44% of Europeans say they do not buy abroad because they are uncertain of...
10-10-2011

New EU rules on consumer rights to enter into force

Consumer policy
Brussels, 10 October 2011 The new EU Consumer Rights Directive has been formally adopted today by Member States in the EU's Council of Ministers. The new legislation will strengthen consumers' rights in all 27 EU countries, particularly when shopping online.
03-10-2011

Consumers: the European Commission asks Belgium and France to comply with EU rules on unfair practices

Consumer policy
European Commission - Press release Brussels, 29 September 2011 - The European Commission has today stepped up legal action against Belgium and France for non-compliance with the Unfair Commercial Practices Directive (Directive 2005/29/EC).
29-09-2011

Consumers: the European Commission takes action to enforce timeshare protection

Consumer policy
European Commission - Press release Brussels, 29 September 2011 - The European Commission has decided to step up legal action against Spain, Poland, Slovenia and Lithuania to ensure that consumers benefit from the protection granted under EU rules on timeshare sales (Directive 2008/122/EC).
29-07-2011

New tool to fight Unfair Commercial Practices Choose translations of the previous link 

Consumer policy

The Commission has developed a new tool to support national enforcers in achieving a common understanding and a uniform application of the Directive on Unfair Commercial Practices.

This legal database makes it possible to compare decisions and national case-law of the Member States.

28-06-2011

Consumer Rights: 10 ways the new EU Consumer Rights Directive will give people stronger rights when they shop online

Consumer policy
Brussels, 23 June 2011 Good news for consumers: new EU legislation will strengthen their rights in all 27 Member States. The European Parliament today adopted – by an overwhelming majority (615 for, 16 against, 21 abstentions) – the Consumer Rights Directive, which the European Commission proposed in October 2008 (IP/08/1474).
17-06-2011

Sale of consumer goods: Commission closes case against Czech Republic

Consumer policy
European Commission - Press release Brussels, 16 June 2011 - The European Commission closed infringement proceedings against the Czech Republic after it improved its rules for consumers wishing to return faulty goods. The Commission had taken legal action against the Czech Republic to ensure that it correctly transposed Directive 99/44/EC...
24-03-2011

Statement by Vice-President Viviane Reding on the European Parliament’s plenary vote on the Consumer Rights Directive

Consumer policy
Brussels, 24 March 2011 Better rights for consumers when they shop online are within reach, following today's plenary vote by the European Parliament to move ahead with a draft EU consumer protection law. The vote on amendments to the Consumer Rights Directive gives the Parliament's rapporteurs a mandate to start...
14-03-2011

Consumer protection: Commission requests Belgium to comply with rules on unfair commercial practices

Consumer policy
Brussels, 14 March 2011 The European Commission has sent a reasoned opinion to Belgium asking the country to comply with EU rules protecting consumers from commercial practices that could harm them. The move comes after Belgium failed to repeal national rules that do not fully comply with Directive 2005/29/EC on...
25-05-2010

Competitiveness Council, Brussels, 25-26 May 2010 – Consumer and Research, Innovation and Science points

Consumer policy
Brussels, 25th May 2010 The Competitiveness Council will hold on 25 May in the afternoon a policy debate on the Commission's proposed Consumer Rights Directive, which is also being reviewed by the European Parliament. For the discussion on consumer rights, the Commission will be represented by Vice-President Viviane Reding, Commissioner...
19-03-2010

Viviane Reding Vice-President of the European Commission responsible for Justice, Fundamental Rights and Citizenship Making the Single Market work for Europe's citizens and businesses: re...

Consumer policy
Justice in the Single Market Ladies and Gentlemen, I would like to thank the Spanish government for organising today's conference on the reform of international litigation in Europe. The subject is important and timely. The reform discussed at this conference is not an academic debate.
15-03-2010

Viviane Reding Vice-President of the European Commission responsible for Justice, Fundamental Rights and Citizenship An ambitious Consumer Rights Directive: boosting consumers' protection...

Consumer policy
Ladies and Gentlemen, I am very grateful to the European Economic and Social Committee for the invitation to take part in European Consumer Day. I can think of no better occasion to discuss my vision of consumer rights in the EU.
01-11-2009

Package Travel Directive

Consumer policy

When developing policy and legislation, the European Commission consults widely with EU citizens and stakeholders through public consultations.

01-01-2008

Doorstep-Selling Directive

Consumer policy

When developing policy and legislation, the European Commission consults widely with EU citizens and stakeholders through public consultations.

08-02-2007

Proposal for a Directive on Consumer Rights

Consumer policy

When developing policy and legislation, the European Commission consults widely with EU citizens and stakeholders through public consultations.

20-10-2006

Price Indication Directive

Consumer policy

When developing policy and legislation, the European Commission consults widely with EU citizens and stakeholders through public consultations.

01-08-2006

Timeshare Directive

Consumer policy

When developing policy and legislation, the European Commission consults widely with EU citizens and stakeholders through public consultations.