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  • ANEC

    Consumer organisation for the creation of technical standards.

  • Acquis communautaire

    The "acquis communautaire" or Community patrimony is the body of common rights and obligations that bind all the EU countries together within the EU.

  • Alternative Dispute Resolution

    Extra-judicial procedures used for resolving civil or commercial disputes.

  • Amsterdam Treaty

    Reorganised cooperation in the fields of justice and home affairs, setting as its objective the establishment of an area of freedom, security and justice. Certain sectors formerly in the intergovernmental section of the EU and EC Treaties were brought within the Community framework, giving EU institutions scope for action on a wider range of issues.



  • Charter of Fundamental Rights

    The Charter of Fundamental Rights of the European Union consolidates rights contained in Community Treaties, EC Court of Justice case-law, international conventions, constitutional traditions common to the Member States and a range of European Parliament declarations.

  • Co-decision

    The co-decision procedure български (bg)czech (cs)dansk (da)Deutsch (de)eesti (et)ελληνικά (el)español (es)Français (fr)Gaeilge (ga)italiano (it)latviešu (lv)lietuvių (lt)magyar (hu)Malti (mt)Nederlands (nl)polski (pl)português (pt)română (ro)slovenčina (sk)slovenščina (sl)suomi (fi)svenska (sv) was introduced under the Treaty of Maastricht.
    It gives the European Parliament the power to adopt legislative texts jointly with the Council of the European Union. The Council cannot adopt legislation without the EP's assent.

  • College

    As specified in the rules of procedure pdf български (bg)czech (cs)dansk (da)Deutsch (de)eesti (et)ελληνικά (el)español (es)Français (fr)Gaeilge (ga)italiano (it)latviešu (lv)lietuvių (lt)magyar (hu)Malti (mt)Nederlands (nl)polski (pl)português (pt)română (ro)slovenčina (sk)slovenščina (sl)suomi (fi)svenska (sv) , the Commission must meet at least once a week for a weekly meeting of the Commissioners Choose translations of the previous link .

  • Comitology

    Committees consisting of representatives from EU countries and chaired by the Commission.
    They assist the Commission as it drafts legislative instruments.

  • Consumer Markets Scoreboard

    The collection and interpretation of data on consumer markets is available on the DG SANCO website Choose translations of the previous link .

  • Consumer Policy Network (CPN)

    Network of senior officials in the field of consumer policy and forum for policy coordination and development.

  • Consumer Policy Strategy (CPS)

    Communication from the Commission that sets out the challenges, role, priorities and actions of EU consumer policy pdf български (bg)czech (cs)dansk (da)Deutsch (de)eesti (et)ελληνικά (el)español (es)Français (fr)Gaeilge (ga)italiano (it)latviešu (lv)lietuvių (lt)magyar (hu)Malti (mt)Nederlands (nl)polski (pl)português (pt)română (ro)slovenčina (sk)slovenščina (sl)suomi (fi)svenska (sv) for several years.

  • Consumer Protection Cooperation System

    IT tool that enables cooperation between national consumer protection authorities in the field of consumer protection enforcement.

  • Consumer acquis

    The body of consumer rights applicable to all EU countries.

  • Coreper

    The Permanent Representatives Committee, comprising representatives of EU countries, is responsible for the preparation of all meetings of the Council at Ministerial level.

  • Council

    The Council of the European Union is the responsible body which endorses EU legislation.


  • (Proposal for a) Directive on Consumer Rights (CRD)

    This proposal for a Directive aims to merge four existing EU consumer Directives into a single updated and modernised set of rules for consumer rights.

  • Dynamic packages

    Two or more services for a single holiday or trip (such as flights, hotel or car rental) are bought at the same time and from the same supplier, or from different suppliers that are commercially linked (such as airlines, hotel chains and car rental companies), and are put together according to the consumer's specific needs.


  • European Consumer Centres Network (ECC-Net)

    EU-wide network of 29 European Consumer Centres Choose translations of the previous link , one in each of the 27 EU countries as well as in Iceland and Norway.

  • European Consumer Consultative Group (ECCG)

    The ECCG Choose translations of the previous link  is the Commission's main forum for consulting national and European consumer organisations.

  • European Council

    Institution of the EU responsible for defining the general political direction and priorities of the Union without formal legislative power.
    It comprises the Heads of State and of Government of the EU countries along with its serving President and the President of the Commission.

  • European Court of Justice (ECJ)

    The highest court in the EU as regards matters of EU law.

  • European Economic and Social Committee (EESC)

    The EESC is an advisory body of the EU representing the interests of the various economic and social groups.

  • Executive Agency for Health and Consumers (EAHC)

    The EAHC is an EU executive agency that implements the EU Health Programme, the Consumer Programme and the Better Training for Safer Food initiative.


  • Green Paper (European Commission)

    A Green Paper is a consultation document published by the Commission on a specific topic to prompt reactions from interested circles on a variety of questions. The Commission's aim in publishing a Green Paper is to better determine the future orientations of its policy on the question.



    Weekly meeting of the Commissioners' heads of cabinets.


  • Impact Assessment (IA)

    An assessment Choose translations of the previous link  of the potential economic, social and environmental consequences of any new Commission initiative.

  • Infringement proceedings

    Formal proceedings against an EU country for breaching or failure to implement EU law.



  • Letter of Formal Notice

    A letter of formal notice is the first formal step in any infringement proceedings.
    It offers the respective EU country an opportunity to respond to an allegation that it is in breach of Community law.


  • Parliamentary Question (PQ)

    Question from a Member of the European Parliament (MEP) to the Commission or the Council.



    Database containing the press releases of the Commission since 1985.

  • Rapporteur

    A Member of the European Parliament (MEP), selected from within the competent parliamentary committee to draft a report preparing the Parliament's position.

  • Reasoned Opinion

    The second formal step in any infringement proceedings Choose translations of the previous link .
    The Commission formally advises an EU country that it is in breach of its Treaty obligations and describes the rectifying action. The EU country is required to comply within a set time limit.

  • Rome I

    Rome I is the expression often used to refer to Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable Choose translations of the previous link  to contractual obligations Choose translations of the previous link .


  • Shadow (rapporteur)

    Member of the European Parliament (MEP) who monitors a dossier for a political group other than that of the rapporteur.

  • Stockholm Programme

    Five-year plan български (bg)czech (cs)dansk (da)Deutsch (de)eesti (et)ελληνικά (el)español (es)Français (fr)Gaeilge (ga)italiano (it)latviešu (lv)lietuvių (lt)magyar (hu)Malti (mt)Nederlands (nl)polski (pl)português (pt)română (ro)slovenčina (sk)slovenščina (sl)suomi (fi)svenska (sv) with actions for justice and home affairs (JHA) in the EU countries for the period 2010-14.

  • Subsidiarity

    An EU principle which states that decisions should be taken as closely as possible to the citizen. Subsidiarity requires the EU to check whether action at Community level will be more effective than action at national, regional or local level.


  • Transatlantic Consumer Dialogue (TACD)

    The TACD is a forum of US and EU consumer organisations which develops and agrees on joint consumer policy recommendations for the US government and the EU.

  • Treaty of Lisbon

    The Treaty of Lisbonpdf is the latest revision of the EU Treaties. It came into force on 1 December 2009.


  • Unfair commercial practices

    'Unfair commercial practices' are prohibited in business to consumer (B2C) relationships. What is considered an 'unfair commercial practice' is defined by the Unfair Commercial Practices Directive (article 5.2).