Documents
Publications
-
European Consumer Agenda






















-
Guidance on the Unfair Commercial Practices Directive
- EU Consumer Law Acquis Database
-
Brochure on the Unfair Commercial Practices Directive
Reports
-
Communication on the application of the Unfair Commercial Practices Directive - Achieving a high level of consumer protection, building trust in the Internal Market
(325 KB)
-
First Report on the Functioning of the Unfair Commercial Practices Directive
(526 KB)
-
Communication: Protecting businesses against misleading marketing practices and ensuring effective enforcement - Review of Directive 2006/114/EC concerning misleading and comparative advertising
(117 KB)
-
Summary report of the EU countries Workshop on the Package Travel Directive
- Consumer Rights Directive:
-
Impact Assessment Report
; - the Annexes
; and - the Summary of the Impact Assessment
.
-
Impact Assessment Report
-
Report on the implementation of the Package Travel Directive and holiday tours in the domestic legislation of EU countries
- Consumer Rights Directive:
-
Timeshare Directive: Impact assessment summary
-
Round Table on package travel contracts: conclusions of the Expert Group
-
Appraisal of the Unit Prices Directive
Studies
-
Study on the application of the Unfair Commercial Practices Directive to financial services and immovable property
(3 MB) (Annex: Country Reports
(4 MB)) -
Study on Digital content services for consumers: Assessment of problems experienced by consumers
(2 MB)(Annex 9: survey results
(2 MB)) -
Study on Digital content services for consumers: Analysis of the applicable legal frameworks and suggestions for the contours of a model system of consumer protection in relation to digital content contracts
(2 MB)
-
Study on consumer detriment in the area of dynamic packages
-
Study on safety and liability issues relating to package travel
- Study on Door-to-Door selling (Volume I
, Volume II
)
European Council and Parliament documents
-
Council general approach to the Consumer Rights Directive
- European Parliament Resolution on general aspects of consumer protection
- European Parliament Resolution on passenger compensation in the event of airline bankruptcy
-
Council Conclusions on Time-sharing and Package Holidays Directives
-
Council Conclusions on the review of the Package Travel Directive
- Timeshare Directive: European Parliament position



