Documents

Publications

• European Consumer Agenda
• Guidance on the Unfair Commercial Practices Directive   
• EU Consumer Law Acquis Database
• Brochure on the Unfair Commercial Practices Directive  

Reports

• Communication on the application of the Unfair Commercial Practices Directive - Achieving a high level of consumer protection, building trust in the Internal Market(325 KB)  
• First Report on the Functioning of the Unfair Commercial Practices Directive(526 KB)  
• Communication: Protecting businesses against misleading marketing practices and ensuring effective enforcement - Review of Directive 2006/114/EC concerning misleading and comparative advertising(117 KB)  
• Summary report of the EU countries Workshop on the Package Travel Directive   
• Consumer Rights Directive:
  • Impact Assessment Report  ;
  • the Annexes  ; and
  • the Summary of the Impact Assessment   .
• Report on the implementation of the Package Travel Directive and holiday tours in the domestic legislation of EU countries  
• Consumer Rights Directive:
  • Comparative table illustrating the impact of the most relevant issues of the Directive on the existing national levels of consumer protection  
  • Note addressing some legal issues raised in the legislative process of the Directive  
• Timeshare Directive: Impact assessment summary  
• Round Table on package travel contracts: conclusions of the Expert Group  
• Appraisal of the Unit Prices Directive  

Studies

• Study on the application of the Unfair Commercial Practices Directive to financial services and immovable property(3 MB) (Annex: Country Reports(4 MB))
• Study on Digital content services for consumers: Assessment of problems experienced by consumers (2 MB)(Annex 9: survey results(2 MB))
• Study on Digital content services for consumers: Analysis of the applicable legal frameworks and suggestions for the contours of a model system of consumer protection in relation to digital content contracts(2 MB)
• Study on consumer detriment in the area of dynamic packages   
• Study on safety and liability issues relating to package travel 
• Study on Door-to-Door selling (Volume I, Volume II)

European Council and Parliament documents

• Council general approach to the Consumer Rights Directive
• European Parliament Resolution on general aspects of consumer protection
• European Parliament Resolution on passenger compensation in the event of airline bankruptcy
• Council Conclusions on Time-sharing and Package Holidays Directives  
• Council Conclusions on the review of the Package Travel Directive  
• Timeshare Directive: European Parliament position