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1. Our services

Use and integrate numerous available services, which can be used on EUROPA site:

 

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1.1. Convert documents

You can convert your documents into PDF format and ODF format very easily.

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1.1.1. Creating PDF with PDF CoDe

Use PDF CoDe to convert your documents into PDF format by sending them to special mailboxes and receiving their PDF equivalent  by return email.

Description

PDF (Portable Document Format) is the format to publish files for download on EUROPA. To know more about the format AND how to use it on EUROPA, see our PDF page.
PDF CoDe is the tool which can be used by all Commission staff to create PDF documents.

Characteristics

  • User friendly: If you can send an email with an attachment, you can use PDF CoDe.
  • Conversion profiles: you can choose the most suitable profile for you PDF document, depending on its final destination (WEB, PRINT and HIDEF).
  • No prior training or installation is needed.  
  • Available any time, anywhere, even while travelling or at home, using OWA (Outlook Web Access).
  • Reliable. The Data Centre provides permanent monitoring and support.
  • Confidential. Documents are sent through secure channels for conversion. 
  • Converts all the popular software formats (major versions of Word, Excel and PowerPoint; Text, RTF, TIFF, PostScript).

To find out more and get started, see the PDF CoDe website, where you will find a full description of the service, practical information, direct links to the mailboxes, frequently asked questions and contacts.

 

Version in use on EUROPA websites

Supported source formats

 PDF CoDe can convert the following document formats:

  • MS Word 97, 2000, XP and 2003 (MS Word 95 also, with some limitations)
  • MS Excel 97, 2000, XP and 2003
  • MS PowerPoint 97, 2000, XP and 2003
  • ODF (Open Document Format) including word processing (odt), spreadsheet (ods) and presentations (odp)
  • TIFF
  • BMP, GIF, JPG
  • PDF
  • Standard Text
  • RTF (Rich Text Format)
  • Text files
  • PostScript Level 1, 2 & 3
  • ZIP

These file formats represent the vast majority of documents produced or handled in the Commission, except HTML.

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1.1.2. Creating ODF

Use ODEF CoDe to convert your documents into ODF format by sending them to special mailboxes and receiving their ODF equivalent  by return email.

Description

OpenDocument Format (ODF) is an open, XML-based file format for office documents. It includes text documents, spreadsheets, drawings, presentations and more.

OpenDocument is an ISO standard, ISO/IEC 26300:2006.

Services

DIGIT has made available ODEF CoDe service. The service allows for conversions between legacy MS Office formats  (DOC, XLS, PPT) and the corresponding ODF formats (ODT, ODS, ODP ; respectively Open Document Text, Open Document Spreadsheet, Open Document Presentation), in both directions. The conversions are performed with the help of OpenOffice routines running on a server.

Using it is rather simple:

  1. Send a document to one of the mailboxes using Outlook.
  2. Wait for the result.
  3. Grab the Resulting document from your Inbox.

You can also find out more about the service on ODEF CoDe web page.

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1.2. Search on EUROPA

The 'new' Europa Search in production from 9 September 2013 is based on Autonomy (IDOL) Server technology from HP and replaces the 'old' search based on Verity 2K. The 'old' Europa search will be phased out on 31.01.2014.

Autonomy Intelligent Data Operating Layer (IDOL) can integrate unstructured, semi-structured, and structured information from multiple repositories through an understanding of the content. It delivers a real time environment to automate operations across applications and content, removing most of the manual processes involved in getting the relevant information to the right people at the right time.

IMPORTANT:

For a limited period of time, visitors can still use the 'old' search tool within Europa websites. This is because a compatibility module has been implemented to handle “old” basic search requests in order to make migration from Verity to IDOL effortless. With a view to adapt your website to a customized interface within the new search engine, please contact COMM EUROPA MANAGEMENT in order to prepare the migration.

The IDOL platform also provides additional search features such as, conceptual search, clustering, query saving and auto running (via user registration). Once indexed, documents can be retrieved through various means, from full text search to classification tree. Some of these advanced features will appear in future releases of the new search application and will require content adaptation by webmasters to maximize its capabilities.

For further information, please refer to the webmaster documentation where the procedure “How to create a customized interface to the Europa Search Engine” is explained and for any other questions please contact COMM EUROPA MANAGEMENT.

IDOL is able to index and classify static documents accessible on websites in various formats (mainly Web, PDF and Office documents such as Word, Excel, Powerpoint).

IDOL proposes various customization mechanisms (to be discussed with webmasters and IT teams) which allow to correctly index dynamic pages generated by web applications based on the DIGIT product catalogue.

 

Search Visual identity

The search engine respects the latest visual identity of the Commission as well as the inter-institutional template for EUROPA.

For European Commission sites under the EC.EUROPA domain:

Search for European Commission domain

For Inter-institutional sites under the EUROPA domain:

Search for europa domain

Version in use on EUROPA

The EUROPA search is based on Autonomy’s IDOL 7 search engine.

Guidelines

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1.2.1. Search on your site

The IDOL search engine interface allows you to restrict searches on EUROPA within a specific site, this way you can offer the visitors of your site a customized interface that will restrict the results of their query within the scope of your site.

How to create a customised interface to the EUROPA Search engine

Find here two examples explaining how you can create such a customized interface (see following documentationpdf(278 kB) Choose translations of the previous link :

  • A search box allows the entry of a query string and calls the search engine. This search box can be integrated as part of an existing web page of your site, the most obvious place being the home page. 
  • A dedicated search page, offers the possibility to: 
    • generate a more complex query with the functionalities available under the button
       
      screenshot with the search button
          
    • the possibility to refine your results by using the filter pane available on the bottom-left of the page.

      search filter
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1.3. EUROPA Analytics

One characteristics of the Internet is its ability to give immediate results about its audience and the possibility to understand usage, interests and behaviour of visitors in nearly real-time. The importance of using such intelligence to increase audience and provide better information to users is clear.

Here some of the typical questions that web analytics can answer:

  • Is your website performing as expected?
  • Where do your visitors come from?
  • What other websites or search engines are referring visitors to your site?
  • What keywords or phrases are visitors using to find your site?
  • Which web pages interest your visitors most? Which less?

EUROPA Analytics is a corporate customized solution developed around the specialized package SAS Web Analytics 5.3.3 hosted in DIGIT Data Centre in Luxembourg.

 

Reports

A report is the quickest way to access measure of website activity.

EUROPA Analytics provides access to web indicators in two ways:

  • Via the simplifed interface providing standard reports, easily accessible and open to all EC users.
  • Via the Reporting tool, available to webmasters and analysts and restricted access. The service allows users both full customization of reports and access to standard template reports. Please check the Reporting tool page for more information and request for access. Reports list figures and graphics about main web analytics' metrics such as visits, page views, referrers, bounce rates, together with information about most used browsers and operating systems, trends and forecasts.
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1.3.1. Main definitions

Although not being exhaustive, the following are some of the main used indicators and metric:

Bounce Rate

The bounce is a visit lasting exactly 1 page view; in other words a visitor visits only 1 page on the website and he/she leaves it immediately after and he/she is not going to visit another page during the same visit.

Bounce rate is one of KPI defined by IFABC for web analytics.

Hits

Although hits are of limited importance when analyzing your visitor usage and interest, it is good to know that a hit is the result of a file being requested and served from your website. This can be a HTML document, an image file, an icon, an audio track, etc.

Web pages that contain a large number of these components will return high hit scores.

Interests

This information is helpful in determining the interests and motivations of your visitors. It provides an excellent indication on whether traffic is transient or is staying on your site. If the number of pages by visit is one or two pages, you can have valid suspects that there is something (or there is not anything) on your pages that makes people leaving.

Some of the main indicators:

  • top 100 most visited pages, per site or rubric
  • daily/monthly/yearly number of pages by visit

Languages, browsers, platforms

The language of visited pages gives a helpful indication on its translation opportunity.

In many cases, it is helpful to check the type and version of browsers being used by your visitors, as well as the type of operating system.

Here a list of typical information that can be retrieved:

  • countries and domains of referrers (.net, .com, .gov, .int, etc.)
  • top search engines domains
  • top search keywords and phrases
  • top languages of page views
  • top used browsers
  • used platforms

Pages views

A page view is typically the page completely displayed on the visitor screen. It is the unit of measure and one of the best indications of visitor behaviour.

Typical indicators:

  • part of pages visited by search engines or by individual visitors (overall)
  • part of hits (pages, redirections, errors, images, graphics …)
  • formats of pages visited (HTML, PDF, Word, appl/CFM, appl/Java, etc.)
  • main trends and forecasts of pages visited for six coming months

Referrers

One of the most valuable information is the origin of the visits. It is extremely helpful to know the website that visitors were navigating prior to reaching yours.

Referrers' tables show which search engines or other sites that link to you are driving the most traffic to your site, what keywords and phrases people are using to find you.

It is estimated that up to 60% of traffic to your site will come from search engines.

Section

In Europa Analytics it is possible to create sections within a webmart. A section is defined by one or more URLs. The creation of a section may influence indicators generated for the webmart.
When sections are created within a webmart, these will be visible in the 'subsite' drop down menus in the web interface of Europa Analytics.
In addition to the sections specifically defined within the configuration of a webmart, there will be an item in the list which has the same name as the over all webmart. This additional section covers everything that has been defined as being part of the webmart minus the URLs that have been defined as belonging to a particular section.

For the fictional webmart 'abc' we may e.g. have the following configuration:

ID URL String Webmart name Section name
xxxxxx0000 ec.europa.eu/abc abc n/a
xxxxxx0000 europa.eu/abc abc n/a
xxxxxx0000 ec.europa.eu/comm/abc abc n/a
xxxxxx0001 ec.europa.eu/abc/123 abc 123
xxxxxx0002 ec.europa.eu/abc/def abc def

This means that the webmart 'abc' covers the URLs ec.europa.eu/abc/, europa.eu/abc/ and ec.europa.eu/comm/abc, and has two sections, '123' and 'def'.


A report generated for the entire webmart xxxxxx0000 will include indicators for all URLs included in the configuration at this level of the webmart. However, for some report types it is possible to select a section as well as a webmart.
The section drop down menu for the fictional webmart 'abc' will include the sections '123', 'def' and also a section 'abc'. The 'abc' section will cover all URLs covered by the overall webmart, minus the URLs covered in the sections '123' and 'def'.

Status Code Reports (Errors)

A number of tools can deliver the broken links of your site, but none can indicate the real impact by visitors in terms of trials, nor the referring sites.

Indicators:

  • total number of error by error code
  • top 100 page attempts by error type
  • average delay to deliver a dynamic page from an application server

Unique Visitors

A unique visitor (or 'unique browser') is the uniquely identified client viewing pages within the defined time period.

Whereas a visitor can make multiple visits a Unique Visitor counts once within the timescale. Identification is made via the visitor's computer and browser, not the person (usually done via cookie and/or IP + User Agent). The same person visiting from two different computers or browsers will be therefore counted as two Unique Visitors.

Visits

A visit is defined as a series of page requests from the same uniquely identified client. A visit (or session) ends when a user goes to another site, or 30 minutes elapse between page views. Visits are based on site calculations. The definition of sites is therefore of fundamental importance as each time a visitor is going from one site to another it is counted as a visit.

Webmart

A webmart is a datamart (the access layer of the data warehouse environment that is used to get data out to the users) which has been adapted to serve particular purpose of the Web Analytics. Awebmart cam be split in more sections.

The term "webmart" was introduced to prevent confusion with a website.

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1.3.2. Technology

Web servers record all the data of visits in log files. They are huge laundry lists of everything from every visitor like IP address, browser type, address of visited page, site referral, time and date visited and much more.

Incidentally, recorded data may vary dramatically based on the type and behaviour of browsers and telecom equipment being used to exchange the web traffic.

e-Commerce sites statistics request more precise and reliable data: a piece of program code is inserted in every page to be loaded in the visitor machine and capture additional visitor information. This technique requires specialized software running on a dedicated server.

Rather than being concerned with the absolute values of these statistics, we should pay attention to the evolution of these indicators over time.

Input data in web logs: proxy servers record every browser's requests from visitors in web logs. They contain a lot of information related to the web audience, such as visitor network address, browser type, address of visited page, referred page, site referral, search keywords, date and time visited and much more…

Pre-processing: every log file is first processed in order to translate the network IP address into corresponding domain name. Ex: 221.145.66.128 becomes businesslinkwessex.co.uk. This conversion is only accepted by 65% of domains. It allows indicating country of visitors.

Processing: the application starts every night at 01:30 and process the log files of the past day. Main steps of the application perform extraction, transformation and loading of data into the tables of the EUROPA Webmart (specialized database for web audience data). Due to data volume (~15 Gbytes/day) this process actually (May 2012) takes more than 15 hours.

Reporting can start immediately after processing. Reports of every individual site are produced in sequence depending a dynamic order based on the consultation by webmasters. This order allows the completion of reporting for sites whose statistics are most consulted. These sites' reports are available as soon as processing is terminated.

Production

The EUROPA Analytics service (previously called EUROPA Statistics) is operational since February 2004. Initially based on SAS WebHound solution, it was migrated to SAS Web Analytics on January 2010. Traffic data of the previous day is processed to generate fresh audience reporting for each of ~150 main sites hosted on EUROPA. Main key figures per site allow audience analysis by metrics like visits, visitors, pages and files, errors, all URLs, etc.

Access to data

Public access to standard reports is available via the IPG pages Simplified interface (kiosk) together with access to archived reports (since 2003).

All EC staff can request access to the corporate reporting tool (see Reporting tool), providing reports about EUROPA sites. External access is also possible provided an authentication by an internal procedure (CUD). Contact COMM EUROPA MANAGEMENT for more information.

In the case of confidentiality issues, access to reports of a particular sites can be limited to owner groups.  A motivated restriction request can be sent to COMM EUROPA MANAGEMENT.

General technical information

EUROPA Analytics data are stored in webmarts dedicated to EUROPA sites following configuation files provided by DGs and services. At this stage, only EUROPA sites hosted at the Data Centre in Luxembourg are processed.

Another application almost identical to EUROPA Analytics has been developed for sites under MyIntracomm portal since mid-2004. MyIntracomm data are stored in its own webmart.

Detailed data stored on webmarts are kept for a period of 24 months (every single page view can be retrieved during this period). For the aggregated data (calculated key figures for a given period) the following retention periods have been fixed:
- daily key figures: 365 days
- monthly key figure: 18 months
- yearly key figure: 5 years

Assistance

EUROPA Analytics' service is provided by DG Communication, EUROPA site Unit (COMM.A.5).

Contact: COMM EUROPA MANAGEMENT

The service covers the following aspects in maintenance of production application:

  • training (1/2 day FR - EN) on demand (Syslog) and ad hoc coaching
  • analysis assistance to trained users
  • configuration of a site analytics
  • future specifications and developments

Please check the Europa Analytics FAQ page before submitting a question.

Previous solutions

All the previous analytics solutions related tools, procedures and figures have been abandoned since 2004.

The major impact introduced by the current (SAS Web Analytics) and previous (SAS Web Hound) applications resides in its ability to separate the part of audience driven by spiders and indexation robots from individual visitors.

This part represents ~ 60% of total traffic overtime.

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1.3.4. Reporting tool

The Reporting tool provides access to the main EUROPA Web Analytics indicators.

Users can freely customise the tool following their specific needs. At the same time, a number of standard reports have been centrally created for all users.

Access to the tool

In order to generate, customise and access new or template reports, users must have an account and access via EUROPA Analytics Reporting tool.

Request for an account

The procedure is described in the EUROPA Analytics procedures section.

Training

Please consult Syslog, the training information system, for more information about Europa Analytics' trainings.

Planning and course slides are accessible via the EA Training ThinkTank pages.

Practical users' guide and FAQ

A practical users' guidepdf is available. Although not covering all the possible cases, you may find useful guidance and examples to generate generic reports and to analyse websites/webmarts by choosing specific KPIs. 

Please check the Europa Analytics FAQ page for more information.

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1.4. Interactive services

There are many off-the-shelf interactive services available to integrate in a EUROPA website.

The Services delivered in the Flexible Platform for Internet Services (FPFIS) have the following characteristics:

  • They are widely used on the internet.
  • They are centrally managed
  • They are non critical.
  • They are stand-alone services not requiring integration with information services (back offices) hosted by the Commission's services.

The following services are available currently:

Service name How to obtain Available to other
institutions in the
europa.eu (sub)domain
Blogs Request for service  
Charts Self service
Chat Request for service  
Cookie Consent Kit Self service
Corporate CAPTCHA Self service
Evoting polls Request for service  
Feedback Form Request for service  
Forums Request for service  
Like/Dislike button Self service
Mailmas Request for service  
Rating System Request for service  
ReadSpeaker Self service
Road maps Self service
RSS - Syndication Self service  
Simple maps Self service
Social bookmarking and networking Self service
Surveys/Consultations Request for service  
Twitter feeds Self service
URL Shortener Self service  
Video player Self service

Please note that the Commission is unable to provide inter-institutional support for these tools and services because of resource constraints. We recommend that a web developer with a good technical knowledge implements them and refers to the online documentation.

 

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1.4.1. Blogs

A weblog, also known as a blog, is a term used to describe web sites that maintain an ongoing chronicle of information. A blog is a frequently updated, personal website featuring diary-type commentary and links to articles or other Web sites. Blogs range from the personal to the political, and can focus on one narrow subject or a whole range of subjects.

Description

The use of blogs is gaining in popularity as a communication tool because blogs have given people the opportunity to express their views to a mass audience. Companies are also beginning to use weblogs as an internal tool for knowledge sharing.

The tools for editing, organizing, and publishing weblogs are variously referred to as "weblog software" and simply "blogware" (in other words the blogs are at the most cases powered by specially configured wiki).

A blog is made up of articles that:

  • Are classed in reverse chronological order
  • Are updated frequently
  • Allow a dialogue with the readers via comments
  • Are rich in multimedia content (text, links, files, photos, videos, podcasts)
  • Are available for syndication
  • Allow for multiple authors
  • Contain archives - by month or by category
  • Are searchable

Important to note is that a blog needs to be frequently updated. A lot of bloggers start enthusiastically, but see that after a while they don't have sufficient content or time to post regularly. It is important to make an editorial planning. Or consider to work on a blog with a team or guest bloggers.

Main features

Add a comment

 

Subscribe to an information feed

 

Recent articles

 

Calendar

 

Search an article

 

 

Example

Commissioner Andris Piebalgs' blog : http://blogs.ec.europa.eu/piebalgs/

  

Software used

Software used :

Service provided by the European Commission :

EU cookie law

This service requires cookies.

Cookies generated by this service are:

  • “wordpress_”, “wordpress_logged_in_” and “phpbb3_XYZ_sid” – session cookies that remember the user's authentication status.
  • “comment_author_”, “comment_author_email_” and “comment_author_url_” – session cookies that remember the user's identity on the comments form.
  • “wp_gdsr_article” – a session cookie that remembers the rate attributed by the user.
  • “_icl_current_language”, “wp-settings-XYZ” and “wp-settings-time-XYZ” – session cookies that remember the user's preferences concerning the display.
  • “wordpress_test_cookie” – a session cookie that remembers the user's browser configuration concerning cookies.

As the service generates session cookies, no implementation of Cookie Consent Kit is required.

Documentation

How to request this service

If you are interested in running the service, please fill in the request formmsw8 and ask your DG webmaster or internet editor to send it to COMM EUROPA MANAGEMENT.

Training

Training organised by DIGIT Training Services:

 

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1.4.2. Charts

A chart is a tool that allows you to present numeric data in a graphical view. Charts can be interactive and published in a web page.

Description

The Charts' service is based on the FusionCharts software tool.

FusionCharts is a collection of chart types (line, area, bar, column, pie, donut, combination...) that can be used to render data-driven & animated charts in a web page.

FusionCharts converts numeric data to interactive visuals.

This is a central service; you do not have to install the files on your website to use it. The required files to run this service are hosted on both domains http://ec.europa.eu and http://europa.eu/ under the same directory structure.

The service uses the client-side Flash Player but will automatically display JavaScript rendered charts on devices that do not support Flash. An accessible alternative must be provided for the content and data displayed in the chart (e.g. data table in text format).

Main features

Large variety of charts

 

Keyboard navigation

 

Interactive Chart

 

Import and export data (XML)

 

Export as image

 

Integration with FusionMaps

 

Linked Charts

 

In FusionCharts, you can render the charts on devices where Flash player is not supported (like in iPhone or iPad), is not installed or is disabled using the built-in JavaScript rendering capabilities. The charts rendered by this module are purely using JavaScript and do not need Flash Player at all.

PowerCharts is a set of advanced charting widgets for domain-specific usage like in network diagrams, performance analysis, profit-loss analysis, financial planning, stock price plotting and hierarchical structures.

With FusionWidgets, you get a wide variety of gauges and charts including dial charts, linear gauges, Gantt charts, funnel charts, sparklines and data-streaming column, line and area charts.

Example

Software used

Software used :

Service provided by the European Commission:

 

EU cookie law

This service does not generate or use cookies.

Documentation

Regarding backward compatiblity with the previous version:

All the features of new FusionCharts XT (v3.2.2) are backward compatible with FusionCharts v3.2.1. You have just to update paths to JS and SWF files using "/wel/fusioncharts/v0322" instead of "/wel/fusioncharts/v0321".

How to request this service

Free to use. You do not need to fill in a request form. Please have a look at the FusionCharts documentation just above.

Training

No training available. Please check the documentation/example above for more information.

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1.4.3. Chat

This section will explain the sequence of events concerning both the preparation and the conduct of a Chat. There are 3 distinct phases, each involving specific actions:

Before the Chat

  • the date of the Chat
  • the subject of the Chat
  • the main language of the Chat
  • the people that will be involved

The existing Plan/Checklist needs to be adapted to the requirements of each Chat. This Plan lists detailed actions and tasks (to be customised to the needs of every Chat) indicating deadlines and appointing the people/parties responsible for each task.

  • drafting the announcement (DG)
  • translating the announcement into the other official languages (DG)
  • publishing the announcement on the web streaming portal
  • setting up a mailbox for questions sent by email prior to the Chat (DG)
    The model of the Mailbox to be used is "chat-<commissioner_name>@ec.europa.eu"

The Chat is promoted via several means: online promotion via the online press & media, the representations, the delegations and on the (ec.)europa.eu website. This is the joint responsibility of DG organising the Chat and DG COMM. The Chat can only be promoted once the Chat announcement has been published on (ec.)europa.eu. Statistics on consultation of the Chat announcement are generated by DIGIT, in order to provide an indication of the level of interest in the forthcoming event.

In order to be sure that all parties involved understand their roles and responsibilities, a briefing for the Commissioner's Team can be scheduled (provisionally) to explain in detail how the Chat will be conductedppt8(957 kB) Choose translations of the previous link  . A second briefing will be given by SCIC just before the Chat, covering the practical details.

During the Chat

  • the Commissioner's Team answers the questions
  • the Political Moderator distributes the questions between the Commissioner and the Experts
  • the Online Moderator moderates the Chat session in progress
  • the Interpreters translate the questions and answers
  • the Typists transcribe questions and answers
  • the Technical support deals with problems as they arise

A Mailbox is set up by the DG before every Chat so that people can send their questions in advance. The Mailbox questions are inserted into the session by the Mailbox Manager, with the authorisation of the Online Moderator. They are answered by the Commissioner and the Experts during the Chat. The Mailbox Manager must also monitor all language channels.

After the Chat

  • Complete versions of the entire transcripts of the different channels of the Chat are published by DG COMM on the (ec.)europa.eu web site the day after the Chat
  • The transcripts of the different channels of the Chat grouping the questions with their answers for easy reading are prepared by the DG and are published on (ec.)europa.eu 1-2 weeks after the Chat.

Replies to Mailbox questions, that were not answered during the Chat session, are given by the DG after the Chat and sent by email directly to the person that posted the question.

DIGIT produces a report after the Chat providing statistics concerning participation in the Chat (including the number of participants, number of questions received, breakdown by language channel, etc.).

Full chat procedurepdf(254 kB) Choose translations of the previous link 

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1.4.4. Cookie consent kit

This kit facilitates webmasters to comply with the EU Cookie Directive.

Description

The CCK will add a banner to your pages requesting the user to accept or refuse cookies on your site. The banner disappears if the user has indicated a choice. It offers these advantages:

  • Available in 24 languages with automatic language detection
  • Prevents prior storage of cookies – by disabling widgets that create them – untill the user has accepted cookies.
  • Disabled widgets will by default display a no-consent message.
  • Stores the user's decision in a .europa.eu domain cookie so that this information can be passed to the next EUROPA site he/she visits.
  • Can be integrated on any HTML web page (JavaScript)
  • IPG compliant

This is a central service.

The required file to use this service is hosted in folder /wel/cookie-consent/ of following domains:

  • ec.europa.eu,
  • eeas.europa.eu,
  • eur-lex.europa.eu,
  • europa.eu,
  • publications.europa.eu,
  • simap.europa.eu.

Main features

The CCK will add a banner to your pages requesting the user to accept or refuse cookies on your site. It disappears if the user has indicated a choice.

When consent is still pending or the user has refused cookies, the CCK can be configured to block the functions and elements that create cookies.

When the page loads, the cookie consent kit searches for a cookie called eu_cookie_consent. This cookie stores the user's choice and lists his/her accepted and refused cookies. If at least one of the cookies used by your site hasn't been accepted nor refused, the kit will present the consent banner asking the user to accept or refuse cookies.

The user's choice is then stored accordingly and the banner disappears.

Example

Banner

  1. Cookie consent banner
  2. Disabled cookie-creating widget displaying no-consent message.

Software used

Software used :

  • PHP, HTML and JavaScript.

 

Documentation

How to request this service

Free to use. You do not need to fill in a request form. Please have a look at the documentation/examples just above.

Training

No training available. Please check the documentation/example above for more information.

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1.4.5. Corporate CAPTCHA

A CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) is a security mechanism to determine whether the user is human in the work flow of a user identification procedure.

Description

Different types of CAPTCHA technologies exist, but the most common type requires that the user types random letters or digits that appear on a distorted image on the screen. The idea is that only a human user can read it and then type it into the adjacent text field.

This user identification procedure has received criticisms, especially with regard to web accessibility. The problem is that often even a human reader can not read the text. As logically no text equivalent can be provided, as that would be also accessible to the robots, to make it accessible, some alternative is needed for humans. One available solution is to use synthesised speech.

Examples and documentation

Software used

Software used :

  • PHP, HTML and JavaScript.

How to request this service

Free to use. You do not need to fill in a request form. Please have a look at the documentation above.

Training

No training available. Please check the documentation above for more information.

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1.4.6. E-voting polls

E-voting polls allows webmasters the rapid creation and management of multilingual polls.

Description

Polls can be added to any existing web page to enable visitors to the website to give their opinion or respond to a specific question. Furthermore it lets your visitors view what others have said, while using the votes and opinions to improve your services.

We describe bellow more E-voting polls feature:

  • Create opinion polls using:
    • "Yes" / "No" type questions
    • Single or multiple-choice answers
    • Definition of the poll's duration
  • Display of results:
    • In terms of number of votes
    • In percentage terms
    • Total number of participants
  • Voter control:
    • Authorisation (or not) of a participant to vote several times
  • Easy integration of the poll
    • Into any page by means of a simple command

The E-voting polls are to be used on webpages for quick and simple questions (see example).

For any others surveys, please use the IPM (Interactive Policy Making) service.

Main features

Poll question

 

Poll results

 

Poll containing HTML

 

Example

European Commission home page: http://ec.europa.eu/index_en.htm

Example on the EC HomePage

Software used

Software used :

  • PHP, HTML and JavaScript.

 

EU cookie law

This service requires cookies.

Cookies generated by this service are:

  • “vp_votes” – a persistent first-party cookie used to remember the vote made by the user. It expires at the end of the voting period set by the poll manager.

As the service generates persistent cookies, it is compatible and compliant with the Cookie Consent Kit. Consequently, if the page embedding the service also implements the Cookie Consent Kit, no further customization of the service is required:

  • service won't be displayed if cookies have been refused or no consent has been received by user
  • service will be displayed if cookies have been accepted by user

If the page embedding the service does not implement the Cookie Consent Kit, it will be displayed and will generate consent-requiring cookies.

Documentation

How to request this service

If you are interested in running the service, please fill in the request formmsw8(70 kB) and ask your DG webmaster or internet editor to send it to COMM EUROPA MANAGEMENT.

Training

No training available. Please check the documentation/example above for more information.

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1.4.7. Feedback Form

Feedback Form is a tool that allows you to gather and manage submission made on any already created form.

Description

Feedback Form is designed for web developers who work on online registration sites, or sites that require any form of information gathering from their online visitors.

Feedback Form allows spam protection by adding hidden field with CSS or including a "CAPTCHA" (Completely Automated Public Turing test to tell Computers and Humans Apart) in your form.

This service does not contain a form creation tool. You should already have an existing form to work with.

In case you need to launch inquire or survey, you should use Surveys.

Main features

Create a new form

 

Edit forms

 

View submissions

 

Example

Example of a contact form : http://europa.eu/geninfo/mailbox/form_en.htm

Example of a contact form

Software used

Software used :

 

EU cookie law

This service does not generate or use cookies.

Documentation

How to request this service

If you are interested in running the service, please fill in the request formmsw8(68 kB) and ask your DG webmaster or internet editor to send it to COMM EUROPA MANAGEMENT.

Training

No training available. Please check the documentation/example above for more information.

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1.4.8. Forums

A forum is a discussion area on a website where users (visitors, members) can be informed and participate by reading and posting topics of common interest.

A forum is also called a message board, discussion group, bulletin board or web forum.

Description

Forums can be useful for anyone, both in terms of reading the content and actively participating in the discussions. Reading a forum's archives can be a good way to obtain a basic knowledge about a topic, and it also provides a historical perspective on trends and opinions. It is very important to read the terms and conditions of each particular forum for a basic guideline as to what is acceptable.

Only use a forum if you want to discuss a very particular topic with a very particular target group.

Forums require a lot of human resources, in particular for moderating the discussion. It makes this work easier if you put a moderation policy on the blog. For example:

"We encourage free speech and open debate - but please follow these simple rules when posting on this forum:
- No xenophobic or hate speech
- No predatory behavior, threats or harassment
- No spam

Comments which contain these elements will be deleted. Continued abuse will result in a permanent ban from posting on this forum."

Running a forum in multiple languages is extremely resource intensive. If you need to do it in more than one language, do make sure that you have moderator for each language.

Main features

 

Register to the forum

 

 

Search a message on the forum

 

 

Create a new topic

 

 

Reply to a topic

 

 

Quote a user and reply

 

Example

Debate Europe Forum : http://forums.ec.europa.eu/debateeurope

 Example on the Debate Europe forum

Software used

Software used :

Service provided by the European Commission:

EU cookie law

This service requires cookies.

Cookies generated by this service are:

  • “phpbb3_XYZ_u”, “phpbb3_XYZ_k” and “phpbb3_XYZ_sid” – session cookies to remember the user's identity / authentication status.
  • “style_cookie” – a session cookie that remembers the user's preferences concerning the display.

As the service generates session cookies, no implementation of Cookie Consent Kit is required.

Documentation

How to request this service

If you are interested in running the service, please fill in the request formmsw8 and ask your DG webmaster or internet editor to send it to COMM EUROPA MANAGEMENT.

Training

Training organised by DIGIT Training Services:

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1.4.9. Like / Dislike

The Like / Dislike buttons allow users to indicate if they like the content or not.

Description

The Like / Dislike buttons help website publishers to quickly gather feedback by making it easy for visitors to give their opinion using Like / Dislike buttons. It also helps website publishers to adopt a common and popular practice on social networks websites. This service is:

  • Multilingual
  • Can display the number of times an item has been liked and disliked by visitors
  • Can be integrated on any HTML web page (JavaScript)

This is a central service; you do not have to install the files on your website to use it.

The required files to run this service are hosted in folder /wel/like/ of following domains:

  • ec.europa.eu,
  • eeas.europa.eu,
  • eur-lex.europa.eu,
  • europa.eu,
  • publications.europa.eu,
  • simap.europa.eu.

Main features

like dislike 

  png (5 kB)

 Like dislake wizard

 Like dislike statistics

Example

Default style. Like and Dislike buttons are displayed, with text labels.

like dislike not voted

Only Like button is displayed. No text label in the button.

like only voted

Software used

Software used :

  • PHP, HTML and JavaScript.

 

EU cookie law

This service requires cookies.

Cookies generated by this service are:

  • “likedislike” – a persistent first-party cookie used to remember the "Like"/"Dislike" vote made by the user. It expires after 1 year.

As the service generates persistent cookies, it is compatible and compliant with the Cookie Consent Kit. Consequently, if the page embedding the service also implements the Cookie Consent Kit, no further customization of the service is required:

  • service won't be displayed if cookies have been refused or no consent has been received by user
  • service will be displayed if cookies have been accepted by user

If the page embedding the service does not implement the Cookie Consent Kit, it will be displayed and will generate consent-requiring cookies.

Documentation

How to request this service

Free to use. You do not need to fill in a request form. Please have a look at the documentation/examples just above.

Training

No training available. Please check the documentation/example above for more information.

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1.4.10. Mailform

Mailform was used for collecting and sending structured information to a mailbox by means of a form.

This service is now replaced by Feedback Form.

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1.4.11. Mailmas

Mailmas is a mailing lists management tool.

A mailing list is a collection of mail addresses used by an individual or an organization to send information to multiple recipients at once.

Description

The Mailmas administration application allows you to manage the internal functionality of mailing lists proposed to the end-user. Here you can:

  • define a new mailing list,
  • schedule a job to send messages,
  • manage users having access to the application,
  • monitor the registered addresses and their subscriptions…

 

Main features

Define a new mailing list

 

Schedule a job to send messages

 

 

Manage users having access to the application

 

Example

No online example available for the moment.

Software used

Software used:

  • Mailmas is a web based application build with coldfusion and running on an oracle database.

Service provided by the European Commission:

  • http://ec.europa.eu/coreservices/mailing/index.cfm?serviceid= xxx

 

Documentation

How to request this service

If you are interested in running the service, please fill in the request formmsw8 and ask your DG webmaster or internet editor to send it to COMM EUROPA MANAGEMENT.

Training

No training available. Please check the documentation/example above for more information.

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1.4.12. Rating System

A rating system is a tool that allows you to rate web pages contents. Popularly, it's a five stars rating system.

Description

Rating System is a central tool to create and manage five stars rating systems. These rating systems can be put on any web pages to insert a rating bar or/and the most rated articles.

Main features

Insert a rating bar

 

Display the most rated articles

 

Example

Software used

Software used :

  • PHP, HTML and JavaScript.

 

EU cookie law

This service requires cookies.

Cookies generated by this service are:

  • “frs_votes” – a persistent first-party cookie used to remember the rate attributed by the user. It expires after 1 year.

As the service generates persistent cookies, it is compatible and compliant with the Cookie Consent Kit. Consequently, if the page embedding the service also implements the Cookie Consent Kit, no further customization of the service is required:

  • service won't be displayed if cookies have been refused or no consent has been received by user
  • service will be displayed if cookies have been accepted by user

If the page embedding the service does not implement the Cookie Consent Kit, it will be displayed and will generate consent-requiring cookies.

Documentation

How to request this service

If you are interested in running the service, please fill in the request formmsw8(67 kB) and send it to COMM EUROPA MANAGEMENT.

Training

No training available. Please check the documentation/example above for more information.

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1.4.13. ReadSpeaker

ReadSpeaker is a text to speech service that reads out loud specific content on your publicly accessible page.

Description

Provide your visitors the option to read out loud specific content of your page.

  • This service is only available for pages that are publicly accessible.
  • Available in 6 languages with automatic language detection: en, es, de, fr, it, pl.
  • Cookie-free
  • Can be integrated on any HTML web page (JavaScript)
  • IPG compliant

This is a central service; you do not have to install files on your website to use it.

Please note that this service is not intended as a replacement of the screen readers assistive technology associated with Web Accessibility.

Main features

Standard, compact or mini buttons

Available RS buttons

  • By specifying the ID of the containing element
  • Multiple buttons possible

Examples and documentation

Software used

Software used :

  • PHP, HTML and JavaScript.

EU cookie law

This service requires cookies.

Cookies generated by this service are:

  • “ReadSpeakerConf” – a first-party session cookie used to store the user's preferences during the session.

As the service only generates a first-party session cookie, it is therefore exempt from consent.

How to request this service

Free to use. You do not need to fill in a request form. Please have a look at the documentation/examples just above.

Training

No training available. Please check the documentation/example above for more information.

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1.4.14. Geographical Interface - Road maps

Geographical Interface - Road maps lets you embed interactive maps in your website. You can customize maps by displaying data in overlays. You can create your own overlays. 

Description

Geographical Interface - Road maps is based on free Softwares, developed for and by the Open Source software community.

Geographical Interface - Road maps makes it easy to put a dynamic map in any web page. It can display map tiles loaded from any source.

Geographical Interface - Road maps displays map data in most modern web browsers, with no server-side dependencies.

This is a central service; you do not have to install the files on your website to use it. The required files to run this service are hosted on both domains http://ec.europa.eu and http://europa.eu/ under the same directory structure.

Main features

 

server side clustering

Example

Commissioner Dacian Cioloş' website: http://ec.europa.eu/commission_2010-2014/ciolos/map/index_en.htm

 Example on the Commissioner Dacian Ciolos' website

Software used

Software used :

EU cookie law

This service does not generate or use cookies.

Documentation

How to request this service

Free to use. You do not need to fill in a request form. Please have a look at the Road Maps user guide just above.

Training

No training available. Please check the documentation/example above for more information.

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1.4.15. RSS - Syndication

RSS / Feeds syndication is a process consisting in retrieving information from an external source, called the syndicated content, and generally identified with this icon

Description

The content retrieved through the RSS / Feeds syndication process can:

  • be read
  • modified or rearranged
  • published on a new source

A simple example of content aggregation: publishing latest news from a press agency on another internet website.

Please note:

  • for security reasons, external feeds (outside domain europa.eu) cannot be integrated with the solution.
  • Feed2JS (Feed to Java Script) is free SW with open source code allowing an easy aggregation of the web feeds (typically in the RSS format).
    As all AJAX products, using the Feed2JS bring up certain concerns of accesibilty.

Main features

RSS feed integrated into a webpage

 

Rendering when JavaScript is disabled on the browser

 

Alternative view when JavaScript is disabled on the browser

 

Example

Software used

Software used:

 

EU cookie law

This service does not generate or use cookies.

Documentation

How to request this service

Free to use. You do not need to fill in a request form. Please have a look at the documentation/examples just above.

Training

No training available. Please check the documentation/example above for more information.

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1.4.16. Geographical interface - Simple maps

Geographical interface - Simple maps is a tool that allows you to insert a map in a web page. The map can be interactive and contain information.

Major upgrade since 25/11/2013

On 25/11/2013 Simple Maps upgraded from Fusion Maps to Fusion Maps XT mainly to accommodate javascript HTML5 fallback for mobile devices.

Description

Geographical interface - Simple maps is based on the FusionMapsXT software tool.

FusionMapsXT is a collection of vector maps that can be used to show data related to geographical divisions.

FusionMapsXT shows data based on geographical entities.

Leveraging JavaScript (HTML5) & Flash, FusionMapsXT functions seamlessly on PCs, Macs, iPads, iPhones and a majority of other mobile devices.

Using the Markers feature, you can create your own custom points on the map and show them with relevant information.

This is a central service; you do not have to install the files on your website to use it. The required maps and javascript files to run this service are available on ec.europa.eu and europa.eu domains under "/wel/maps/fusion_maps/v0322/" through http and https.

Main features

Show data based on geographical entities

 

Example

Software used

Software used :

Service provided by the European Commission:

 

EU cookie law

This service does not generate or use cookies.

Documentation

How to request this service

Free to use. You do not need to fill in a request form. Please have a look at the FusionMaps documentation just above.

Training

No training available. Please check the documentation/example above for more information.

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1.4.17. Social bookmarking and networking

The Social bookmarking and networking allows users to share web pages' contents. Contents are shared using social networks or e-mails.

Description

The Social bookmarking and networking tool helps website publishers spread their content across the web, by making it easy for visitors to bookmark and share content to their favorite social destinations. This service is:

  • Multilingual
  • Can display the number of times an item has been shared (optional)
  • Can be integrated on any HTML web page (JavaScript)

This is a central service; you do not have to install the files on your website to use it. The required files to run this service are hosted on both domains http://ec.europa.eu and http://europa.eu/ under the same directory structure.

New features

  • The first set of sharing options now include Pocket and Yammer. These networks are also available as individual buttons.
  • 'via @EU_Commission' is still appended by default to the Tweet for pages in the ec.europa.eu domain but is now customizable.
  • The URL is dynamically shortened by the corporate service.
  • The title is cropped at 90 characters. The maximum length is configurable.
  • 'via @EU_Commission' is appended to the Tweet for pages in the ec.europa.eu domain.

Main features

Individual share buttons

  • Choose from the most commonly used networks.
  • 3 specifiable icon sizes.
  • Specify your own order of buttons.
  • Choose the text accompanying the buttons. Available in 24 languages.
  • No cookies!

Share with email, social network or bookmark to your favorites

 

Statistics for webmasters

 

Example

EC Europa

Default style. Counter is not displayed.

Example

DG Research

A counter is displayed and indicates the number of times an item has been shared.

Example

Software used

Software used :

  • PHP, HTML and JavaScript.

 

EU cookie law

This service does not generate or use cookies.

Documentation

How to request this service

Free to use. You do not need to fill in a request form. Please have a look at the documentation/examples just above.

Training

No training available. Please check the documentation/example above for more information.

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1.4.18. Surveys/Consultations

On-line questionnaires provide you with a tool to obtain opinions of wider public on any issue.

Description

IPM (Interactive Policy Making) is a customisable open-source application used to create and conduct surveys and public consultations over the web. It handles all steps involved in a survey lifecycle: design, test, translation, launch in up to 24 languages, collection of replies, and analysis of results.

It generates user-friendly questionnaires, making it easier both for respondents to participate and for policy-makers to analyse the results. Its user interface is available in 22 languages.

IPM handles different types of single or multiple choice questions, as well as free text fields. The questionnaire can be tested before publication; results can be displayed as histograms, percentages or in full details and can be exported to Excel.

IPM deals with the constraints inherent to the consultation process, namely the great amount of data exchanged during consultations and the linguistic diversity of the European Union. Public consultations should follow the standard template for consultations and be published on the site Your voice in Europe.

For further details, please consult

Main features

IPM is composed of different modules aimed at the management of the life-cycle of online questionnaires:

 

The "form manager" defines the properties of his online questionnaire and designs the structure in terms of sections, questions and matrixes; establishes the types of questions (single choice, multiple choice with radio buttons, check boxes, drop-down lists; free text questions, etc) and dependencies between questions.

  • Add new sections:

    Creation / Add new sections

  • Insert questions:

    Creation / Insert questions

Test cases can be encoded during the validation phase:

  • Encode a case:

    Test / Encode a case

The different linguistic versions of the form are processed through XML files. The Excel master file contains the structure of the questionnaire and will serve as template for other linguistic versions. The translation process itself is done off-line. As soon as the translations are available, the files are uploaded in IPM.

  • From the "translations" page, the master Excel file could be extracted:

    Translation / Extract

  • Upload linguistic versions:

    Translation / Upload

The questionnaire is launched; the URL address of the form is forwarded to potential respondents. Access to the questionnaire is either direct, or restricted by username/password.

In real time: raw results, percentages, histograms are available; a built-in filter mechanism allows for the creation of sub-samples of results and data can be exported to Excel for further analysis:

  • Statistics - displays absolute and percentage results:

    Analysis of results / Statistics

  • Charts - displays the results as histograms:

    Analysis of results / Charts

Example

Here is an IPM questionnaire with different types of questions.

Software used

Software used :

  • Java, JavaScript, Cocoon Framework

Service provided by the European Commission:

Documentation

How to request this service

If you are interested in launching an online survey, please fill in the IPM request form.

Training

Training organized by DIGIT Training Services:

 

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1.4.19. Twitter feeds

These feeds permit webmasters to embed cookie-free tweets into their pages.

Description

Whereas Twitter makes html widgets available that embed feeds in your pages, they are a burden to the user's privacy because of the use of 3rd party cookies. Our corporate Twitter feeds on the other hand offer the webmaster these advantages:

  • Available in 24 languages with automatic language detection
  • Cookie-free
  • Can be integrated on any HTML web page (JavaScript)
  • IPG compliant

This is a central service; you do not have to install files on your website to use it.

The required file to run this service is hosted in folder /wel/social-media-kit/ of following domains:

  • ec.europa.eu,
  • eeas.europa.eu,
  • eur-lex.europa.eu,
  • europa.eu,
  • publications.europa.eu,
  • simap.europa.eu.

Main features

Available parameters are:

  • User screen name
  • The number of displayed tweets. Maximum 30
  • Also display retweets?
  • Exclude replies?
  • Display/don't display the user name
  • Display/don't display the user profile picture
  • Automatically expand an image in the tweet?

Available parameters are:

  • Screen name of the owner of the list
  • Name of the list
  • The number of displayed tweets. Maximum 30
  • Also display retweets?
  • Display/don't display the user name
  • Display/don't display the user profile picture
  • Automatically expand an image in the tweet?

Available parameters are:

  • Including/excluding hashtags
  • Including/excluding profile names
  • From profile name
  • Only in specific language
  • Display/don't display the user name
  • Display/don't display the user profile picture
  • Automatically expand an image in the tweet?

Example

Show the 5 latest tweets of the Commissioners

5 latest tweets of the Commissioners

Software used

Software used :

  • PHP, HTML and JavaScript.

 

Documentation

How to request this service

Free to use. You do not need to fill in a request form. Please have a look at the documentation/examples just above.

Training

No training available. Please check the documentation/example above for more information.

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1.4.20. URL Shortener

The URL Shortener allows webmasters to create a short version of a EUROPA-related URL, using a random code.

Description

The URL shortner is a central service to shorten an existing EUROPA web address. This service permits to considerably shorten the web address and still be able to use it in order to reach the precise requested location. This technique is convenient for social media context and especially services like Twitter, which set a limit of characters on the published message. Thus shortened URL gives possibility to also refer to particularly long web addresses.

The URL shortener is open for EUROPA webmasters from all institutions dealing with web pages under europa.eu, cc.cec, eu.int and any of their subdomains, via ECAS authentication.

If you on the other hand are looking for a short meaningful URL for promotional reasons that redirects to a long URL, please follow instructions on promotional URLs and submit a request to COMM EUROPA MANAGEMENT.

Example

The target url http://ec.europa.eu/ipg/ has been shortened as http://europa.eu/!Rx83CV

 

Documentation

 

How to request this service

Free to use. You do not need to fill in a request form. Please have a look at the documentation above.

 

Training

No training available. Please check the documentation above for more information.

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1.4.21. EUROPA video player

EUROPA video player is a flash player based on the JW Player from LongTail Video.

Description

EUROPA video player provides an easy and flexible way to integrate audio and video files on webpages. It supports playback of any format the Adobe Flash Player can handle (FLV, MP4, MP3, AAC, JPG, PNG and GIF). It also supports RTMP, HTTP and live streaming, various playlists formats, a wide range of settings and an extensive javascript API. Videos in format MPG, AVI, WMV, RM are not supported.

Adobe Flash Player is required to play audio and video files (minimum 9.0.115.0 version).

This is a central tool; you do not have to install the files on your website to use it. The required files to run this tool are hosted on both domains http://ec.europa.eu and http://europa.eu/ under the same directory structure.

Currently DG COMM (Europa and Audiovisual Services) is working on a “Video Player Corporate Project”. This project aims to have one single video player for the whole EC’s website, with a set of functionalities corresponding to the global user needs. The AV portal is equipped with the first version of this corporate player, compatible with non-flash player devices, smartphones and tablets, thanks to the HTML5 video tag. For those cases where neither Flash nor HTML5 is available, a link to the video will be provided.

Main features

Set a preview picture

 

 

Add a channel logo

 

 

Load videos from a playlist

 

 

Make video accessible (audio and text description)

 

 

Custom skin: Europa skin

 

 

Provide embed code

 

Example

EU cookie law

This service requires cookies.

Cookies generated by this service are:

  • (video player) “com.jeroenwijering.sol” – a flash cookie that remembers the user's preferences concerning the player such as volume, quality, etc.

As the services generates flash cookies, webmasters are advised to implement Cookie Consent Kit to use the service in their pages.

Guidelines and references

Training

No training available. Please check the documentation/example above for more information.

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1.5. Web streaming

Known also as "webcasting", web streaming is a technology to deliver live images and sound on the web (Internet or intranet). Web streaming can help to increase the "transparency" of the European Commission to "communicate Europe". It represents also a mean for organizing sustainable conferences and information days: participants do not need to travel.

Definition

Web streaming allows people to follow a meeting, conference, workshop, etc. from the comfort of their own offices or homes using their PC.

On the viewer's personal computer, an Internet browser and a freely available video player are needed in order to view the streamed images. Slides projected in the conference room can also be remotely displayed.

Some interactivity can be provided to remote virtual participants using an Internet chat or an Internet poll.

Sound can be streamed in all interpreted languages.

The cost of setting up a web streaming is to a large extent set off by savings made on time, travel and stay on top of benefits for energy consumption and CO2 emissions avoided. Besides the Internet can host more public than any conference room (or vice versa, no need to rent a huge conference venue if people can comfortably "virtually" participate).

What services are available

The conference webcast portal (http://webcast.ec.europa.eu) is a one-stop-shop where citizens, organizations, public bodies and the business can find conferences, meetings and information-days (for call for tenders) made public via the Internet.

The service is on a pay-per-use basis.  This professional service is suggested for important events targeted to European citizens, organizations, the business and the press. It is paid out from requesting DGs budget using a framework contract managed by DG SCIC. There is virtually no limitation on the number of languages nor on the number of viewers who can simultaneously follow the event (flat rate).

Service in basic package

Service in basic package

Description

Format

Live streaming accessible with any major computer Operating System and Internet browser via Flash or Quick Time

Languages

streaming service with 4 languages

Dynamic agenda management

During the live event the current topic is highlighted. In the recordings you can jump to the specific item clicking on it.

Speaker profile and picture display

Possible if provided by the conference organiser (VIP data may be already entered)

Language choice

A pull-down menu is integrated in the interface in both live and recordings: switching between languages possible dynamically

Slide presentations

Synchronised both in live and recordings. The text in slides is indexed and a search engine can point to specific slides in a presentation and show the video at that point. Zooming out slides possible (if small text)

Chat

A multilingual interactive chat can combined at no extra charge (not in "low-cost" option). The chat is a mean to receive questions from virtual participants. Answers possible in written (simple, short questions/answers) or in video during the Q&A session (questions of general interest and with articulated answer).

Polling

A few multiple-choice questions can be managed during the live streaming. The virtual participant cannot vote twice (session number checked).

Editing/ chapterising of recordings

Precise beginning and end of each speech is set. Coffee and lunch breaks are eliminated. Recordings are normally available in a few days after the event for the organiser to check and approve them before they become public. A full list of speeches with speaker pictures is created.

Availability in the portal webcast.ec.europe.eu

Before the event an announcement is put in the portal in the area "Upcoming events". A video teaser is displayed if provided to the contractor). During the event images are shown live (a few seconds of delay).

Availability in the portal webcast.ec.europe.eu (recordings)

Recordings are kept on line at least one year (unless the organiser requests to put them off-line). Most of recordings are kept on-line for years. Videos can be downloaded (format H.264, usable on iPods, iPads and similar Android and Symbian devices)

Search from the portal

Every single speech is retrievable. The string is searched in all text description and slides. If the text is retrieved in a slide, the slide is shown and it is possible to view the recording from the moment the slide was displayed (from the beginning of the speech otherwise)

Availability of the service (locations)

The streaming service is available for any meeting conference centre in Commission buildings or elsewhere in Europe (any conference centre). Travel cost of crew involved.

Professional cameras

One, combined to the robotized system in the room when available (video mixing available as well)

Test info, tutorials

Tutorial available as text and Flash animation. A configuration checker can be launched to verify also proxy issues and any necessary outdated software component on user's PC.

DVD

A DVD with all videos can be requested (no presentations) for free; Downloading of files is always provided (unless not desired).

Statistics

Available for live and recordings, on demand

Optional additional services

Optional additional services Description

Extra languages (beyond 4)

Virtually no limit (the guiness has been 36 simultaneously)

Parallel sessions

Always possible (the guiness has been 7 simultaneously)

Interview equipment

Can be used, i.e. during the event or during lunch breaks. Journalist to be provided by organiser.

Recording only

Recording is a cheaper service (about 60% of cost for live)

Additional cameras, study tour filming, documentaries

Some extra services are possible, such as subtitling a pre-recorded video clip or speech; Contact SCIC STREAMING

Examples

Portal

http://webcast.ec.europa.eu (opens up in the preferred language configured in your browser); when opening a video recording, this same language is proposed (if the interpretation for that specific recording is available).

What to do - How to request these services

Request an "advanced streaming" in you Webdor to use the framework contract. All necessary administrative steps are indicated in the document "External guide how to use the framework contractpdf(15 kB)". Unit SCIC.D.3 can assist you if you require any advice for setting up special features as chats, polls, interviews, provision of video signal to projectors, etc.

What information has to be provided

The conference requester should provide, by e-mail:

  • Early draft agenda
  • Address exact of the conference venue (if not in EC premises) and a contact person for technical issues

The service provider will issue a cost quotation. If you accept it, commit the money and ask SCIC the permission to use the contract, indicating the code of the commitment (SAM). DG SCIC will approuve and provide a "specific contract number".

If a contract is finally signed and at the latest 24 hours before the beginning of the event,t please provide to the customer manager of our contractor:

  • Final version of the agenda
  • Speaker list, with (preferably) a short speaker profile (if not present) and (preferably) official picture
  • Slide presentations (as soon as available, "minor" changes possible a few hours in advance if absolutely necessary)

Who can help

Documents I need

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