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1. Our services

Use and integrate numerous available services, which can be used on EUROPA site:



1.1. Convert documents

You can convert your documents into PDF format and ODF format very easily.


1.1.1. Creating PDF with PDF CoDe

Use PDF CoDe to convert your documents into PDF format by sending them to special mailboxes and receiving their PDF equivalent  by return email:


PDF (Portable Document Format) is the format to publish files for download on EUROPA. To know more about the format AND how to use it on EUROPA, see our PDF page.
PDF CoDe is the tool which can be used by all Commission staff to create PDF documents.


  • User friendly: If you can send an email with an attachment, you can use PDF CoDe.
  • Conversion profiles: you can choose the most suitable profile for you PDF document, depending on its final destination (WEB, PRINT and HIDEF).
  • No prior training or installation is needed.  
  • Available any time, anywhere, even while travelling or at home, using OWA (Outlook Web Access).
  • Reliable. The Data Centre provides permanent monitoring and support.
  • Confidential. Documents are sent through secure channels for conversion. 
  • Converts all the popular software formats (major versions of Word, Excel and PowerPoint; Text, RTF, TIFF, PostScript).

To find out more and get started, see the PDF CoDe website, where you will find a full description of the service, practical information, direct links to the mailboxes, frequently asked questions and contacts.


Supported source formats

For a complete list of supported document formats, please check the section PDF CoDE on the CoDE FAQ page.


1.1.2. Creating ODF with ODEF CoDe

Use ODEF CoDe to convert your documents from or into ODF format by sending them to special mailboxes and receiving their respective equivalent  by return email:

  • EC ODEF CODE OFFICE, if you have an ODF document or an MS-Office OpenXML document as source document and want it to be converted into Office format
  • EC ODEF CODE ODF, if you have an MS-Office document, traditional or OpenXML, as source document and want it to be converted into ODF format
  • EC ODEF CODE OPENXML, if you have an ODF document or a traditional MS-Office document as source document and want it to be converted into MS-Office OpenXML format


OpenDocument Format (ODF) is an open, XML-based file format for office documents. It includes text documents, spreadsheets, drawings, presentations and more.

OpenDocument is an ISO standard, ISO/IEC 26300:2006.

Conversion Tools / Services

DIGIT has made available ODEF CoDe service. The service allows for conversions between legacy MS Office formats  (DOC, XLS, PPT) and the corresponding ODF formats (ODT, ODS, ODP ; respectively Open Document Text, Open Document Spreadsheet, Open Document Presentation), in both directions. The conversions are performed with the help of OpenOffice routines running on a server.

Using it is rather simple:

  1. Send a document to one of the above mentioned mailboxes using Outlook.
  2. Wait for the result.
  3. Grab the Resulting document from your Inbox.

You can also find out more about the service on ODEF CoDe web page.


1.2. Search on EUROPA

The 'new' Europa Search in production from 9 September 2013 is based on Autonomy (IDOL) Server technology from HP and replaces the 'old' search based on Verity 2K. The 'old' Europa search will be phased out on 31.01.2014.

Autonomy Intelligent Data Operating Layer (IDOL) can integrate unstructured, semi-structured, and structured information from multiple repositories through an understanding of the content. It delivers a real time environment to automate operations across applications and content, removing most of the manual processes involved in getting the relevant information to the right people at the right time.


For a limited period of time, visitors can still use the 'old' search tool within Europa websites. This is because a compatibility module has been implemented to handle “old” basic search requests in order to make migration from Verity to IDOL effortless. With a view to adapt your website to a customized interface within the new search engine, please contact COMM EUROPA MANAGEMENT in order to prepare the migration.

The IDOL platform also provides additional search features such as, conceptual search, clustering, query saving and auto running (via user registration). Once indexed, documents can be retrieved through various means, from full text search to classification tree. Some of these advanced features will appear in future releases of the new search application and will require content adaptation by webmasters to maximize its capabilities.

For further information, please refer to the webmaster documentation where the procedure “How to create a customized interface to the Europa Search Engine” is explained and for any other questions please contact COMM EUROPA MANAGEMENT.

IDOL is able to index and classify static documents accessible on websites in various formats (mainly Web, PDF and Office documents such as Word, Excel, Powerpoint).

IDOL proposes various customization mechanisms (to be discussed with webmasters and IT teams) which allow to correctly index dynamic pages generated by web applications based on the DIGIT product catalogue.


Search Visual identity

The search engine respects the latest visual identity of the Commission as well as the inter-institutional template for EUROPA.

For European Commission sites under the EC.EUROPA domain:

Search for European Commission domain

For Inter-institutional sites under the EUROPA domain:

Search for europa domain

Version in use on EUROPA

The EUROPA search is based on Autonomy’s IDOL 7 search engine.



1.2.1. Search on your site

The IDOL search engine interface allows you to restrict searches on EUROPA within a specific site, this way you can offer the visitors of your site a customized interface that will restrict the results of their query within the scope of your site.

How to create a customised interface to the EUROPA Search engine

Find here two examples explaining how you can create such a customized interface (see following documentationpdf(284 kB) Choose translations of the previous link :

  • A search box allows the entry of a query string and calls the search engine. This search box can be integrated as part of an existing web page of your site, the most obvious place being the home page. 
  • A dedicated search page, offers the possibility to: 
    • generate a more complex query with the functionalities available under the button
      screenshot with the search button
    • the possibility to refine your results by using the filter pane available on the bottom-left of the page.

      search filter

1.3. EUROPA Analytics

One characteristics of the Internet is its ability to give immediate results about its audience and the possibility to understand usage, interests and behaviour of visitors in nearly real-time. The importance of using such intelligence to increase audience and provide better information to users is clear.

Here some of the typical questions that web analytics can answer:

  • Is your website performing as expected?
  • Where do your visitors come from?
  • What other websites or search engines are referring visitors to your site?
  • What keywords or phrases are visitors using to find your site?
  • Which web pages interest your visitors most? Which less?

EUROPA Analytics is a corporate customized solution developed around the specialized package SAS Web Analytics 5.3.3 hosted in DIGIT Data Centre in Luxembourg.


A report is the quickest way to access measure of website activity.

EUROPA Analytics provides access to web indicators in two ways:

  • Via the simplifed interface providing standard reports, easily accessible and open to all EC users.
  • Via the Reporting tool, available to webmasters and analysts and restricted access. The service allows users both full customization of reports and access to standard template reports. Please check the Reporting tool page for more information and request for access. Reports list figures and graphics about main web analytics' metrics such as visits, page views, referrers, bounce rates, together with information about most used browsers and operating systems, trends and forecasts.
  • Access the performance page of the Europa website.

New websites and revision of the configuration of existing URL(s)

In order for the EUROPA Analytics system to gather such information, DG COMM must be informed prior to the launching of a new website whenever main changes to the website structure are made. This is needed as the EUROPA Analytics system need to be configured first in order to correctly process your data. There is no possibility to process data backwards if sites/URLs have not been correctly declared.

On activation of a new website, the EUROPA Analytics team will contact you in order to have the necessary information for the correct configuration of your sites (new webmarts/sections, etc).

If modifications to the existing configuration have to be implemented (following major changes or new needs), they must be communicated to the EUROPA Analytics team via an email sent to COMM EUROPA MANAGEMENT with the following information:

Subject: Revision of EUROPA Analytics configuration


  1. Indicate webmart(s)/section(s) to be reviewed or main sites/subsites' URLs affected.
  2. Any details or specific needs you may have.

EUROPA Analytics team will contact you to set up the best possible configuration.


1.3.1. Main definitions

Although not being exhaustive, the following are some of the main used indicators and metric:

Bounce Rate

The bounce is a visit lasting exactly 1 page view; in other words a visitor visits only 1 page on the website and he/she leaves it immediately after and he/she is not going to visit another page during the same visit.

Bounce rate is one of KPI defined by IFABC for web analytics.


Although hits are of limited importance when analyzing your visitor usage and interest, it is good to know that a hit is the result of a file being requested and served from your website. This can be a HTML document, an image file, an icon, an audio track, etc.

Web pages that contain a large number of these components will return high hit scores.


This information is helpful in determining the interests and motivations of your visitors. It provides an excellent indication on whether traffic is transient or is staying on your site. If the number of pages by visit is one or two pages, you can have valid suspects that there is something (or there is not anything) on your pages that makes people leaving.

Some of the main indicators:

  • top 100 most visited pages, per site or rubric
  • daily/monthly/yearly number of pages by visit

Languages, browsers, platforms

The language of visited pages gives a helpful indication on its translation opportunity.

In many cases, it is helpful to check the type and version of browsers being used by your visitors, as well as the type of operating system.

Here a list of typical information that can be retrieved:

  • countries and domains of referrers (.net, .com, .gov, .int, etc.)
  • top search engines domains
  • top search keywords and phrases
  • top languages of page views
  • top used browsers
  • used platforms

Pages views

A page view is typically the page completely displayed on the visitor screen. It is the unit of measure and one of the best indications of visitor behaviour.

Typical indicators:

  • part of pages visited by search engines or by individual visitors (overall)
  • part of hits (pages, redirections, errors, images, graphics …)
  • formats of pages visited (HTML, PDF, Word, appl/CFM, appl/Java, etc.)
  • main trends and forecasts of pages visited for six coming months


One of the most valuable information is the origin of the visits. It is extremely helpful to know the website that visitors were navigating prior to reaching yours.

Referrers' tables show which search engines or other sites that link to you are driving the most traffic to your site, what keywords and phrases people are using to find you.

It is estimated that up to 60% of traffic to your site will come from search engines.


In Europa Analytics it is possible to create sections within a webmart. A section is defined by one or more URLs. The creation of a section may influence indicators generated for the webmart.
When sections are created within a webmart, these will be visible in the 'subsite' drop down menus in the web interface of Europa Analytics.
In addition to the sections specifically defined within the configuration of a webmart, there will be an item in the list which has the same name as the over all webmart. This additional section covers everything that has been defined as being part of the webmart minus the URLs that have been defined as belonging to a particular section.

For the fictional webmart 'abc' we may e.g. have the following configuration:

ID URL String Webmart name Section name
xxxxxx0000 abc n/a
xxxxxx0000 abc n/a
xxxxxx0000 abc n/a
xxxxxx0001 abc 123
xxxxxx0002 abc def

This means that the webmart 'abc' covers the URLs, and, and has two sections, '123' and 'def'.

A report generated for the entire webmart xxxxxx0000 will include indicators for all URLs included in the configuration at this level of the webmart. However, for some report types it is possible to select a section as well as a webmart.
The section drop down menu for the fictional webmart 'abc' will include the sections '123', 'def' and also a section 'abc'. The 'abc' section will cover all URLs covered by the overall webmart, minus the URLs covered in the sections '123' and 'def'.

Status Code Reports (Errors)

A number of tools can deliver the broken links of your site, but none can indicate the real impact by visitors in terms of trials, nor the referring sites.


  • total number of error by error code
  • top 100 page attempts by error type
  • average delay to deliver a dynamic page from an application server

Unique Visitors

A unique visitor (or 'unique browser') is the uniquely identified client viewing pages within the defined time period.

Whereas a visitor can make multiple visits a Unique Visitor counts once within the timescale. Identification is made via the visitor's computer and browser, not the person (usually done via cookie and/or IP + User Agent). The same person visiting from two different computers or browsers will be therefore counted as two Unique Visitors.


A visit is defined as a series of page requests from the same uniquely identified client. A visit (or session) ends when a user goes to another site, or 30 minutes elapse between page views. Visits are based on site calculations. The definition of sites is therefore of fundamental importance as each time a visitor is going from one site to another it is counted as a visit.


A webmart is a datamart (the access layer of the data warehouse environment that is used to get data out to the users) which has been adapted to serve particular purpose of the Web Analytics. Awebmart cam be split in more sections.

The term "webmart" was introduced to prevent confusion with a website.


1.3.2. Technology

Web servers record all the data of visits in log files. They are huge laundry lists of everything from every visitor like IP address, browser type, address of visited page, site referral, time and date visited and much more.

Incidentally, recorded data may vary dramatically based on the type and behaviour of browsers and telecom equipment being used to exchange the web traffic.

e-Commerce sites statistics request more precise and reliable data: a piece of program code is inserted in every page to be loaded in the visitor machine and capture additional visitor information. This technique requires specialized software running on a dedicated server.

Rather than being concerned with the absolute values of these statistics, we should pay attention to the evolution of these indicators over time.

Input data in web logs: proxy servers record every browser's requests from visitors in web logs. They contain a lot of information related to the web audience, such as visitor network address, browser type, address of visited page, referred page, site referral, search keywords, date and time visited and much more…

Pre-processing: every log file is first processed in order to translate the network IP address into corresponding domain name. Ex: becomes This conversion is only accepted by 65% of domains. It allows indicating country of visitors.

Processing: the application starts every night at 01:30 and process the log files of the past day. Main steps of the application perform extraction, transformation and loading of data into the tables of the EUROPA Webmart (specialized database for web audience data). Due to data volume (~15 Gbytes/day) this process actually (May 2012) takes more than 15 hours.

Reporting can start immediately after processing. Reports of every individual site are produced in sequence depending a dynamic order based on the consultation by webmasters. This order allows the completion of reporting for sites whose statistics are most consulted. These sites' reports are available as soon as processing is terminated.


The EUROPA Analytics service (previously called EUROPA Statistics) is operational since February 2004. Initially based on SAS WebHound solution, it was migrated to SAS Web Analytics on January 2010. Traffic data of the previous day is processed to generate fresh audience reporting for each of ~150 main sites hosted on EUROPA. Main key figures per site allow audience analysis by metrics like visits, visitors, pages and files, errors, all URLs, etc.

Access to data

Public access to standard reports is available via the IPG pages Simplified interface (kiosk) together with access to archived reports (since 2003).

All EC staff can request access to the corporate reporting tool (see Reporting tool), providing reports about EUROPA sites. External access is also possible provided an authentication by an internal procedure (CUD). Contact COMM EUROPA MANAGEMENT for more information.

In the case of confidentiality issues, access to reports of a particular sites can be limited to owner groups.  A motivated restriction request can be sent to COMM EUROPA MANAGEMENT.

General technical information

EUROPA Analytics data are stored in webmarts dedicated to EUROPA sites following configuation files provided by DGs and services. At this stage, only EUROPA sites hosted at the Data Centre in Luxembourg are processed.

Another application almost identical to EUROPA Analytics has been developed for sites under MyIntracomm portal since mid-2004. MyIntracomm data are stored in its own webmart.

Detailed data stored on webmarts are kept for a period of 24 months (every single page view can be retrieved during this period). For the aggregated data (calculated key figures for a given period) the following retention periods have been fixed:
- daily key figures: 365 days
- monthly key figure: 18 months
- yearly key figure: 5 years


EUROPA Analytics' service is provided by DG Communication, EUROPA site Unit (COMM.A.5).


The service covers the following aspects in maintenance of production application:

  • ad hoc coaching
  • analysis assistance to trained users
  • configuration of a site analytics
  • future specifications and developments

Please check the Europa Analytics FAQ page before submitting a question.

Previous solutions

All the previous analytics solutions related tools, procedures and figures have been abandoned since 2004.

The major impact introduced by the current (SAS Web Analytics) and previous (SAS Web Hound) applications resides in its ability to separate the part of audience driven by spiders and indexation robots from individual visitors.

This part represents ~ 60% of total traffic overtime.


1.3.4. Reporting tool

The Reporting tool provides access to the main EUROPA Web Analytics indicators.

Users can freely customise the tool following their specific needs. At the same time, a number of standard reports have been centrally created for all users.

Access to the tool

In order to generate, customise and access new or template reports, users must have an account and access via EUROPA Analytics Reporting tool.

Request for an account

The procedure is described in the EUROPA Analytics procedures section.


Please consult Syslog, the training information system, for more information about Europa Analytics' trainings.

Planning and course slides are accessible via the EA Training ThinkTank pages.

Practical users' guide and FAQ

A practical users' guidepdf is available. Although not covering all the possible cases, you may find useful guidance and examples to generate generic reports and to analyse websites/webmarts by choosing specific KPIs. 

Please check the Europa Analytics FAQ page for more information.




1.4. Webtools

There are many off-the-shelf interactive services available to integrate in a EUROPA website.

The Services delivered in the Flexible Platform for Internet Services (FPFIS) have the following characteristics:

  • They are widely used on the internet.
  • They are centrally managed
  • They are non critical.
  • They are stand-alone services not requiring integration with information services (back offices) hosted by the Commission's services.

The following services are available currently:

Service Available to other institutionsin the (sub)domain How to request


Edit, organize, and publish blogs to give people the opportunity to express their views to a mass audience

How to request for Blogs


Collection of chart types (line, area, bar, column, pie, donut, combination) that render data-driven & animated charts in a web page

(tick) Free to use / Self-service


This section will explain the sequence of events concerning both the preparation and the conduct of a Chat.

  Ho to request for Chatpdf(260 kB) Choose translations of the previous link 

Confluence Wikis

Create a wiki and enable people to easily read, publish, edit, link and share all kinds of content (text, media, charts, Office files)

(tick) How to request for Confluence Wikis

Cookie Consent Kit

Add a banner to your pages requesting the user to accept or refuse cookies on your site

(tick) Free to use / Self-service

Corporate Captcha

Use this security mechanism to determine whether the user is human in the work flow of a user identification procedure

(tick) Free to use / Self-service

Evoting Polls

Allow webmasters the rapid creation and management of multilingual polls

How to request for Evoting Polls

Feedback Form

Build your own form to gather users feedback and manage their submissions

How to request for Feedback Forms


Benefit from an online discussion area where users can be informed and participate by reading and posting topics of common interest

How to request for Forums


Allow users to share, to view, and to download pictures. Pictures are grouped by theme, categories, etc.

How to request for Galleries


Get the coordinates ('geocode') of an address. Can be integrated into any website

(tick) Free to use / Self-service

Greetings Cards

Use digital media instead of paper to create and send greetings cards

Free to use / Self-service

Like / Dislike

Help website publishers to quickly gather feedback by making it easy for visitors to give their opinion using Like / Dislike buttons

(tick) Free to use / Self-service


Mailmas is a mailing lists management tool. A mailing list is a collection of mail addresses used by an individual or an organization to send information to multiple recipients at once.

  How to request for Mailmas


Embed a large range of interactive maps in your webpages, thanks to this mobile-friendly service

(tick) Free to use / Self-service


Allow users to collaboratively create, edit, link, and organize the content of a website, usually for reference material

How to request for MediaWiki

Rating System

Allow people to rate web pages contents. Popularly, it's a five stars rating system

How to request for Rating System


Use this text to speech service to read out loud specific content on any publicly accessible page

Free to use / Self-service

Road maps

Road maps lets you embed interactive maps in your website. You can customize maps by displaying data in overlays. You can create your own overlays.

Free to use / Self-service

RSS Syndication

Use this service to retrieve information from an external source and create your own RSS feeds

Free to use / Self-service

Simple maps

Simple maps is a tool that allows you to insert a map in a web page. The map can be interactive and contain information.

Free to use / Self-service

Social bookmarking and networking

Help website publishers to spread their content across the web, by making it easy for visitors to bookmark and share content to their favourite social destinations

(tick) Free to use / Self-service

Social Media Directory

Allow webmasters to embed specific lists of social media networks into their pages

(tick) How to request for Social Media Directory

Social Media Kit

Allow webmasters to embed cookie-free feeds from social media networks into their pages

(tick) Free to use / Self-service


On-line questionnaires enable you to gather the opinions of the public on any issue.

  How to request for Surveys / Consultations

URL Shortener

Shorten any existing EUROPA web address thanks to this central service

(tick) Free to use / Self-service

Virtual Browsers

Benefit from this test environment to check the rendering of websites on different OS and web browsers

(tick) Free to use / Self-service

Please note that the Commission is unable to provide inter-institutional support for these tools and services because of resource constraints. We recommend that a web developer with a good technical knowledge implements them and refers to the online documentation.



1.5. Web streaming

Known also as "webcasting", web streaming is a technology to deliver live images and sound on the web (Internet or intranet). Web streaming can help to increase the "transparency" of the European Commission to "communicate Europe". It represents also a mean for organizing sustainable conferences and information days: participants do not need to travel.


Web streaming allows people to follow a meeting, conference, workshop, etc. from the comfort of their own offices or homes using their PC.

On the viewer's personal computer, an Internet browser and a freely available video player are needed in order to view the streamed images. Slides projected in the conference room can also be remotely displayed.

Some interactivity can be provided to remote virtual participants using an Internet chat or an Internet poll.

Sound can be streamed in all interpreted languages.

The cost of setting up a web streaming is to a large extent set off by savings made on time, travel and stay on top of benefits for energy consumption and CO2 emissions avoided. Besides the Internet can host more public than any conference room (or vice versa, no need to rent a huge conference venue if people can comfortably "virtually" participate).

What services are available

The conference webcast portal ( is a one-stop-shop where citizens, organizations, public bodies and the business can find conferences, meetings and information-days (for call for tenders) made public via the Internet.

The service is on a pay-per-use basis.  This professional service is suggested for important events targeted to European citizens, organizations, the business and the press. It is paid out from requesting DGs budget using a framework contract managed by DG SCIC. There is virtually no limitation on the number of languages nor on the number of viewers who can simultaneously follow the event (flat rate).

Service in basic package

Service in basic package



Live streaming accessible with any major computer Operating System and Internet browser via Flash or Quick Time


streaming service with 4 languages

Dynamic agenda management

During the live event the current topic is highlighted. In the recordings you can jump to the specific item clicking on it.

Speaker profile and picture display

Possible if provided by the conference organiser (VIP data may be already entered)

Language choice

A pull-down menu is integrated in the interface in both live and recordings: switching between languages possible dynamically

Slide presentations

Synchronised both in live and recordings. The text in slides is indexed and a search engine can point to specific slides in a presentation and show the video at that point. Zooming out slides possible (if small text)


A multilingual interactive chat can combined at no extra charge (not in "low-cost" option). The chat is a mean to receive questions from virtual participants. Answers possible in written (simple, short questions/answers) or in video during the Q&A session (questions of general interest and with articulated answer).


A few multiple-choice questions can be managed during the live streaming. The virtual participant cannot vote twice (session number checked).

Editing/ chapterising of recordings

Precise beginning and end of each speech is set. Coffee and lunch breaks are eliminated. Recordings are normally available in a few days after the event for the organiser to check and approve them before they become public. A full list of speeches with speaker pictures is created.

Availability in the portal

Before the event an announcement is put in the portal in the area "Upcoming events". A video teaser is displayed if provided to the contractor). During the event images are shown live (a few seconds of delay).

Availability in the portal (recordings)

Recordings are kept on line at least one year (unless the organiser requests to put them off-line). Most of recordings are kept on-line for years. Videos can be downloaded (format H.264, usable on iPods, iPads and similar Android and Symbian devices)

Search from the portal

Every single speech is retrievable. The string is searched in all text description and slides. If the text is retrieved in a slide, the slide is shown and it is possible to view the recording from the moment the slide was displayed (from the beginning of the speech otherwise)

Availability of the service (locations)

The streaming service is available for any meeting conference centre in Commission buildings or elsewhere in Europe (any conference centre). Travel cost of crew involved.

Professional cameras

One, combined to the robotized system in the room when available (video mixing available as well)

Test info, tutorials

Tutorial available as text and Flash animation. A configuration checker can be launched to verify also proxy issues and any necessary outdated software component on user's PC.


A DVD with all videos can be requested (no presentations) for free; Downloading of files is always provided (unless not desired).


Available for live and recordings, on demand

Optional additional services

Optional additional services Description

Extra languages (beyond 4)

Virtually no limit (the guiness has been 36 simultaneously)

Parallel sessions

Always possible (the guiness has been 7 simultaneously)

Interview equipment

Can be used, i.e. during the event or during lunch breaks. Journalist to be provided by organiser.

Recording only

Recording is a cheaper service (about 60% of cost for live)

Additional cameras, study tour filming, documentaries

Some extra services are possible, such as subtitling a pre-recorded video clip or speech; Contact SCIC STREAMING


Portal (opens up in the preferred language configured in your browser); when opening a video recording, this same language is proposed (if the interpretation for that specific recording is available).

What to do - How to request these services

Request an "advanced streaming" in you Webdor to use the framework contract. All necessary administrative steps are indicated in the document "External guide how to use the framework contractpdf(16 kB)". Unit SCIC.D.3 can assist you if you require any advice for setting up special features as chats, polls, interviews, provision of video signal to projectors, etc.

What information has to be provided

The conference requester should provide, by e-mail:

  • Early draft agenda
  • Address exact of the conference venue (if not in EC premises) and a contact person for technical issues

The service provider will issue a cost quotation. If you accept it, commit the money and ask SCIC the permission to use the contract, indicating the code of the commitment (SAM). DG SCIC will approuve and provide a "specific contract number".

If a contract is finally signed and at the latest 24 hours before the beginning of the event,t please provide to the customer manager of our contractor:

  • Final version of the agenda
  • Speaker list, with (preferably) a short speaker profile (if not present) and (preferably) official picture
  • Slide presentations (as soon as available, "minor" changes possible a few hours in advance if absolutely necessary)

Who can help

Documents I need


1.6. Europa Hub

The EUROPA Hub ( is the base application that groups tools developed by DG COMM A5 for internal users of the European Commission and it is based on open source technology Drupal 7 FPFIS Multisite.

The main objective of the Europa Hub is to facilitate a synergy of the services provided by DG COMM, speedup the workflow and optimise the requests made by webmasters and others institutions.

EUROPA Hub tools


Expert Review Tool – a tool to help webmasters of the European institutions to do their own expert review on their website, without any prior knowledge.

Web Directory - an upgrade of the Europa inventory that maintains high level data of the websites managed by the European Commission.

Social Media Directory - a repository of social media accounts maintained by communication officers and social media managers across the institutions.

URL Shortener – a tool that allows webmasters to generate a short version of a EUROPA-related URL.

Europa Requests – a tool that provides internal users of the European Commission a way to access several types of services that are provided by DG COMM using a web interface.

Europa Reports - a tool that will be able to generate reports to inform DG COMM Unit A5 on exactly how long one request is alive, since it is opened until it is closed and how long was it was handled by the several internal teams.

(Some of these tools are already in production and in maintenance mode, others are being finalised or back into next development iteration due to new needs.)



State of play


EUROPA Hub base website was converted from Drupal stand alone to Drupal 7 FPFIS Multisite by DG DIGIT and Europa Hub team according to the business requirements defined by DG COMM Unit A5.

URL Shortener was converted from Drupal stand alone to Drupal 7 FPFIS Multisite by DG DIGIT and Europa Hub team according to the business requirements defined by DG COMM Unit A5.

Social Media Directory was converted from Drupal stand alone to Drupal 7 FPFIS Multisite by DG DIGIT and Europa Hub team according to the business requirements defined by DG COMM Unit A5.

Web Directory was developed and converted to Drupal 7 FPFIS Multisite by the Europa Hub team according to the business requirements defined by DG COMM Unit A5.

Web Directory DTT Web Service was developed by the Europa Hub team according to the business requirements defined by the IT Sector and the Digital Transformation Team.

Expert Review Tool version 1.0 has been concluded by the Europa Hub team according to the business requirements defined by DG COMM Unit A5 and Digital Transformation Team and will be launched in the following weeks. (Under development)

Europa Requests has been reactivated, the teams of DG COMM Unit A5 (Europa Hub, IPG, CEM, Europa Analytics, Europa Search) are working together on the workflows, services and all visual aspects of this tool. It is expected to have a running version in production by September 2015. (Under development)

Europa Reports was initiated and currently we are working on the reports that will fulfil all CEM, IPG and Unit A5 requirements. It is also expected to have a running version in production by October 2015. (Under development)


1.6.1. Web Directory

The Web Directory lists all websites managed by the European Commission and provides detailed information on any of them.

The Web Directory is an upgrade of the inventory of EUROPA websites, that maintains high level data of the sites managed by the European Commission. It is a new feature of Europa Hub that currently already provides the URL Shortener and the Social Media Directory.

In the near future this new tool will feature auxiliary services so webmasters can interact, follow and request a service from DG COMM like for example a promotional URL, a redirection, new site, etc.

DG Webmasters are responsible to maintain the information about their own sites up-to-date.

To access the Web Directory users will need to have a valid ECAS login and an up-to-date browser that supports HTLM5 with compatibility mode deactivated ( how to activate and deactivate compatibility mode )

In case you would require additional information, please contact COMM EUROPA MANAGEMENT.




The following node in the Web Directory shows all the information about the "Information Providers Guide" website.


Available operations for users


Searching for an entry in the web directory (step by step guide)

a. Login with a valid ECAS login.

b. Click on the "Search" button (you will find the search button on the upper left part of the homepage screen).

c. Type the name of the website you are looking for and click search.

d. The search result will be displayed. Usually the first result should be the one you are looking for.

e. Click on it in order to view the detailed page.

Filtering items in the web directory (step by step guide)

a. Login with a valid ECAS login.

b. Click on the "Directories and services" button. From the expanding menu click on "Web Directory".

c. On the left side of the screen you will be able to see different filtering options (click on them in order to expand).

d. Choose the options and click "Apply". You can select multiple options by holding "CTRL" + click.

e. For resetting the filters click "Reset".

Export in Excel format (step by step guide)

a. Login with a valid ECAS login.

b. Click on the "Directories and services" button. From the expanding menu click on "Web Directory".

c. Click on the orange button "XLS" located just above the table.

d. Wait for the file to be generated.


Available operations for webmasters


Add a web directory entry (step by step guide)

a. Login with a valid ECAS login.

b. Click on the "Directories and services" button. In the expanding menu click on "Web Directory".

c. If you have the correct permission you will be able to see "Request a service" next to "View" .

d. Click on "Add new entry to the Web Inventory", enter the required fileds and click "Save" at the end.

Edit a web directory entry (step by step guide)

a. Login with a valid ECAS login.

b. Click on the "Directories and services" button. In the expanding menu click on "Web Directory".

c. If you have the correct permission you will be able to see "Edit" next to "View" .

d. Click on "Edit", do the desired modifications and click "Save" at the end.

View the webmasters list (step by step guide)

Currently the list is outdated and incomplete (We are in the process of updating the list.).

a. Login with a valid ECAS login.

b. Click on the "Admin tools" button. In the expanding menu click on "Webmasters".

c. If you are looking for the webmaster of a particular DG, you can alphabetically order the DGs in order to find it faster.




  • Browser that supports HTLM5 with compatibility mode deactivated.
  • ECAS account



No training planned for moment. Please check the documentation above for more information.


Web Directory entry fields


Site Name Name of the website.
Short Description Short description of the website.
Sub Title Sub title of the website.
Domain Domain of the website.
Base URL Base URL of the website (Ex.
Protocol Protocol of the website (http or https).
Type of Site Type of the site (predefined list. Ex. Audience, Campaign, Policy, etc).
Target Audience Target audience for which the website was built (predefined list. Ex. General Public, Media/Press, etc).
Base Language Main language of the website (predefined list).
EU Languages European languages supported by the website (predefined list).
Non EU languages Non European languages supported by the website (predefined list).
DG Responsible DG for the website.
Other collaborating DGs Others DGs responsible for the site.
Unit Unit inside the DG responsible for the website.
Web manager Name of the web manager responsible for the website.
WEB manager login ID Ecas login ID of the webmanager.
WEB manager E-Mail address Email address of the web manager.
WEB manager position Position of the webmanager.
WEB manager name Name of the webmanager.
Technology Technology used for developing the website (predefined list).
Mobile Compatibility Website is or not mobile friendly (predefined list).
Number of all HTML pages Total number of html pages.
Number of HTML pages in base language Total number of the html pages in the base language.
Number of documents in base language Total number of the documents in the base language.
EA webmart A webmart is a datamart (the access layer of the data warehouse environment that is used to get data out to the users) which has been adapted to serve particular purpose of the Web Analytics. The term webmart was introduced to prevent confusion with a website.Webmart is a collection of URLs to be considered as a whole for the analysis and defined as such in the configuration file. In the EA Configuration, each webmart is assigned to a number.
Search indexation ID To be defined.
Search indexation status To be defined.
Statistics To be defined.
Search indexation number of documents To be defined.
Search types To be defined.
Annual running cost Annual budget for the website.
Revamp cost Revamp cost of the website.
Status Life expectancy of the website (predefined list).
Publication start date Publication date.
Publication end date

Decommission date.


Previous comments from the Europa Inventory.

Old nid Previous node id from the Europa Inventory. (DO NOT MODIFY THIS!)
Parent URL Parent website URL.