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The INFORMATION PROVIDERS GUIDE is for everyone who develops and publishes material on EU websites, including webmasters, editors, content providers, web developers and contractors. The guide covers all aspects of publishing on the EUROPA site, describing the relevant editorial, technical and presentation standards in force.
The rules set out in the IPG are compulsory in order to ensure a coherent and user-friendly service to the users. The IPG is freely available on EUROPA in English, and is a living document which is regularly updated.

 
 

Step by step

Step by step

The seven sections below will guide you through all stages of planning, designing, building and maintaining a website.

 
 

Basics

Basics, What is EUROPA?, Structure of EUROPA, Web addresses/URLs, Management, Communication Policy & Strategy, Legal requirements 

Plan

Plan, Creating a new site or subsite, Types of sites, Mobile web, Information Architecture, Framework contracts, Project Templates 

Content

Content, Types of content, Content definition, Multilingualism, Writing for the Web, Optimise access to content, Linking policy, Related guidelines 

Design

Design, General rules, Standard templates, Usability, Related guidelines 

Build

Build, Infrastructure, Site technology, Use and integrate e-services, Usability testing 

Go Live

Go live, Promotion, Social Media, How Search engines work 

Maintain

Maintain, User feedback, Redirections, Archiving, Close-out, Inventory of websites 
 

Resources

Resources

In the RESOURCES section you will find useful tools, guidelines, checklists and information on free services you can use while building and maintaining EUROPA sites.

 
 

Tools

Our tools, Corporate Web Content Management (CWCM), Application Servers, Databases, Transfer tools, Webmaster toolbox 

Services

Our services, Convert documents, Search, EUROPA Analytics, Interactive services, Web streaming 

Library

Library, Standard templates, Images, Redirection page, Legal notices, Archive stamp 

Standards

Standards, Accessibility, Document formats, Markup languages, Image formats, Presentation, Multimedia formats, QR Code, Browsers support, Scripting languages, Cookies, Character encoding 

Quality Assurance

Quality assurance, Quality assurance workflow, Quality control checklist, Quality Control tools 

Procedures

Procedures, Creation or revamp of a (sub)siteRestricted area: This link points to internal pages and may not work if you are browsing as an external user., Accesses to serversRestricted area: This link points to internal pages and may not work if you are browsing as an external user., Web address - RedirectionRestricted area: This link points to internal pages and may not work if you are browsing as an external user., Request a dynamic applicationRestricted area: This link points to internal pages and may not work if you are browsing as an external user., New on EUROPA announcementRestricted area: This link points to internal pages and may not work if you are browsing as an external user. 

Training

Training, Training materialsRestricted area: This link points to internal pages and may not work if you are browsing as an external user., Available coursesRestricted area: This link points to internal pages and may not work if you are browsing as an external user. 
 

Tasks for Webmaster

Most common tasks for webmasters

 
 

Tasks for Editor

Most common tasks for editors

 
 
A to Z index:
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News and announcements

New EUROPA standard templates in responsive design

The EUROPA inter-institutional and Commission standard templates have been developed in responsive web design. They are already available for PST and will soon be available in XSL and HTML versions.

 

Updated pages on Mobile web

The pages on Mobile web are here to help you with your mobile web project. The EUROPA team can provide support for two of the most popular options for mobile web projects – responsive web design and mobile applications.

 

New and advanced charts service

A new version of the charts service is now fully compatible with devices such as iPad or iPhone that do not support Flash. It offers an advanced and wide variety of gauges and charts including dial charts, linear gauges, Gantt charts, funnel charts, sparklines, etc.

 
more news...
 

Most used

 

EUROPA
Management

 
 

Support
Contacts

 
 

Related
Guides

 
 

IPG
Management

IPG Management

European Commission
DG Communication
Unit A.5
EUROPA team
Phone: +32 2/29 93449 
 
 

10 issues about your Europa website

1 - Who and what is your website for?

The content and audience of your website should be set out in a concept plan. This plan should include:

  • goals of the web site, target audience,
  • what services or information will be provided ,
  • what checks and quality control will be in place,
  • how the site will be maintained.

Read more about in definition and planning.

 

2 - Common domain

Your web site should be hosted under EU dedicated domain europa.eu. The Commission has its own sub-domain at the address ec.europa.eu.
This common domain is vital to:

  • give a corporate identity to EU web sites,
  • allows us to be found easily by search engines,
  • allows user to recognise official EU web sites.

Read also about Structure of EUROPA.

 

3 - Information Architecture

Information Architecture is the foundation of a good website. It's about planning where information and services will be located on the website in the most convenient and logical way for users. You have to:

  • defining the content, 
  • grouping and labelling the content,
  • determine a logical content hierarchy,
  • production of a prototype,
  • and more.
 

4 - Design/Corporate image

A standard presentation provides advantages to both users and information providers:

  • the consistent look of the EUROPA sites;
  • ease of use through standard facilities.

The standard template must be used for all development:

 

5 - Think about multilingualism

The language policy of a website should be considered from the outset by asking the following questions:

  • What kind of content am I offering?
  • What languages do I need to reach my target audience?
  • What resources do I have available?
A well thought decision must be taken on the language policy of the site.  

6 - Web accessibilty is very important

The Web is an increasingly important resource in many aspects of life: education, employment, government, commerce, health care, recreation, and more. It is essential that the Web be accessible in order to provide equal access and equal opportunity to people with disabilities. An accessible web can also help people with disabilities more actively participate in society.

Find out more about it.

 

7 - Use standard technologies and e-services

Use standard technologies and integrate available interactive services:

 

8 - Learn about how to write for the web

The web is a very different medium from print and users expect content to be presented and written differently. To do this, we must unlearn our previous experience and habits, especially the style traditionally used in the EU institutions.

Read more about it.

 

9 - Quality control and usability testing

Quality control is very important and quality assurance activities must be integrated into the entire site development process, starting from the conception stage right up to the site’s final transition into production.
Do not forget about usability testing. It is a method by which users are asked to perform certain tasks in an effort to measure the website's ease-of-use, task time, and the user's perception of the experience.
Usability testing allows you to measure the quality of a user's experience when they interact with your website. It’s one of the best ways to find out what is or isn't working on your site.

 

10 - Promotion of a web site and SEO

When you launch a new website, revamp an existing site or add a new functionality to a site, you should communicate this to users both within and outside the European Institutions.
Think about promotion activities and make communication plan.

Also, think about Search engine optimisation (SEO). It is the process of improving the volume and quality of traffic (higher ranking within search engine results) to a web site from search engines by modifying a website's content and structure.