Navigation path

Ways to access the site

There are several ways to facilitate the navigation of users in a site, that’s why the creation of added-value pages is encouraged. These tools are situated on the horizontal toolbar on the template.

Providing ways to access information improves both the accessibility and usability of information. All people attempt to find information in one of several different ways.



The search is a mandatory tool (it is possible to customise a specific tool, otherwise the webmaster must link to the general search engine).

If a site is large, providing a search function allows users to access information quickly.

The user will use the search button when he has a word or phrase that he wants to search for on the site. The search button appears on each page of the site.


What’s new

With a specific "What’s new" page, the user has unique access to all recent news/changes of the site. Webmasters are also encouraged to use RSS feeds to send the information to the user.

Examples Eurostat website


A-Z Index

An alphabetical repository of collected links and information. The index, also contained in the very top tool bar of the site, is an A-Z listing of most of the pages on the website, choosing a letter from the menu reveals all the pages listed for that letter.

Example: Commission A-Z index


Site map

To get an overall view of the site you can use the site map.

A site map is a web page that lists the pages on a website, typically organised in hierarchical way (categories and subcategories of information which are connected to each other). This tool provides users with a way of visualising the site's structure.

The site map can be used like a table of contents in a book to give you an overview of the contents and structure of the site. Each of these is selectable to take you to that part of the site directly. The site map button appears on each page of the site.

Example: Commission site map



List of answers to some frequently asked questions. Some questions that webmasters often receive can become a good FAQ section. The questions can mention what type of information the site gives, technical explanations, changes on the site, statistics (number of pages), languages covered, future developments on the site, contact information, etc. If there are several questions, it is better to regroup them in categories.

Some examples: EUROPA FAQs, Eur-Lex FAQs

For a complete list of tools, please consult Service tools chapter.