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Doing business made easier? Making the most of the "Points of Single Contact"

Almost 200 people attended the conference on 28 November 2011 (Brussels) to discuss the preliminary findings of a major benchmarking study on the state of play of the "Points of Single Contact".

Since beginning 2010, electronic "Points of Single Contact" (PSCs) have to be operational in all EU countries. These e-government portals foreseen by the EU Services Directive should allow entrepreneurs to get the information they need, file their applications online and receive answers from public authorities, be it at home or abroad. The potential cost and time savings are huge. The conference has highlighted that despite encouraging and innovative examples of good practice in many Member States, significant efforts are still required to achieve fully operational PSCs. As Commissioner Barnier stated during his opening speech, "We now have to take advantage of the positive momentum and speed up progress in all Member States." This is particularly true when businesses want to use the PSCs to start or expand their activities in other EU countries, where many barriers – legal, linguistic and technical – still persist.

If you have any questions about the conference, please contact the Commission's conference team at

Last update: 08.12.2011