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Reporting period: 01/2014 - 12/2014

Your Europe Advice

About

Your Europe Advice is an EU-run advisory service answering citizens' and enterprises' queries (by phone or online) about their EU rights in the single market. It relies on a network of legal advisors in every country.

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Achievements

  • Cooperation & coordination with the Commission's related support services has been improved (SOLVIT, Europe Direct Network, Your Europe website).
  • As a result, more users are being directed to Your Europe Advice.
  • Furthermore, a direct transfer system from Your Europe Advice to SOLVIT has been implemented.
  • Your Europe Advice's experts have benefitted from in-house training on new EU law and on clear writing.
  • Controls of both quality & speed of replies have been stepped up.
  • And although questions put to Your Europe Advice are increasingly specific and complex, the quality and user-friendliness of the replies have considerably improved.

A typical question to "Your Europe Advice"

A Belgian who had worked in France for 4 years lost his job recently. He moved back to Belgium to look for work and wanted to know whether he would receive unemployment benefits from the French or the Belgian social security system.
Your Europe Advice told him that France - where he had last worked - was responsible for examining his right to unemployment benefit under national law. French unemployment benefit could be transferred to Belgium for up to 3 months, with the option of one renewal.

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Facts and Figures

Total annual enquiries

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Between 2009 and 2014 the number of enquiries doubled and compared to last year, the use of YEA increased slightly (3 % more inquiries).

 Enquiries by type of user

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 Enquiries by nationalities

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 Enquiries by country

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 Enquiries by subject area

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The main subject areas have stayed the same in comparison to previous years. They show where people's real problems with the Single Market lie.

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Priorities

  • Cooperation with SOLVIT and the Europe Direct Network will still be intensified.
  • Further improve quality and user-friendliness.