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    Reporting period: 01/2015 - 12/2015

    Your Europe

    About

    The Your Europe portal seeks to help people and companies move and/or do business in the EU by providing clear information on their single market rights and signposting them to assistance services when needed.

    Putting user needs first, the multilingual portal has 2 separate sections:

    Its content is provided by both EU institutions and national governments.

    EU governments can support this website in 2 important ways:

    • by contributing content to it (i.e. national rules implementing the single market)
    • by promoting it to their own citizens and businesses.

    The 2013 Commission Action Plan for Your Europe reiterated the need for EU countries to provide support. The Competitiveness Council and the European Parliament endorsed this.

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    Performance

    1. by indicator

     * participation in the business part of Your Europe only

    [1]request answered in fullsome answersnone
    [2]attended twiceattended once no attendance
    [3]both traffic & promotioneither traffic or reported promotionno traffic & no promotion

     

    A country's overall performance is calculated by assigning the following values to each of its 3 individual indicators:

    • red = 0,
    • yellow = 1
    • green = 2.

    The average is calculated and the appropriate colour assigned.

     

    2. overall
    (all 3 indicators combined)

    This map shows the extent to which EU countries are contributing to Your Europe.

    More involvement from Greece, Latvia and Slovenia would be welcome.

     Your Europe - Visits by country*

    *only visits from Member States and associated countries, excluding third countries

    Total visits (both sections): over 12.2m – 27% more than in the previous period

    Average visits per day: 33 500

    Main sources for Citizens section:  Italy, UK, Germany (same as in 2014)

    Main sources for Business section:  Italy, Poland, UK (previously: Italy, Poland, France)

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    Achievements

    • Your Europe-Citizens
      New national content
      • National rules for car registration, insurance and driving licences
      New EU content
      • Overhaul of the consumer section including new content on energy rights, the Consumer Credit Directive and VAT rules when shopping abroad
      • New sub-section on professional qualifications including the European Professional Card (access point for the e-procedure)
      Improved content
      • Revamped section on vehicles
      • Air and road safety
      • Links to updated guides on national security systems

     

    • Your Europe-Business
      More countries provided national content on
      • intellectual property rights
      • annual accounts
      • VAT (basic rules, cross-border VAT, VAT number)
      • excise duties
      • terms of employment
      New EU content
      • resolving disputes
      Improved content on a number of pages including
      • Start & Grow (start-ups, annual accounts, mergers with foreign companies)
      • VAT & customs (VAT number, excise duties, reporting import/exports)
      • Selling abroad (distance selling, unfair contract terms, late payment, importing/exporting goods)

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    Facts and Figures

    • Automatic exchange of content (syndication) with 2 national portals (Malta, Croatia)
    • Use of the site is still growing fast – over one million monthly visits in this period (800 000 in the previous period)
    • Continued high level of satisfaction – more than 90%  'satisfied' or 'very satisfied' in online surveys

     

    Your Europe – total visits

     Visits by topic - Citizens section

    Visits by topic - Business section