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    Reporting period: 01/2017 - 12/2017

    Your Europe

    About

    The Your Europe portal seeks to help people and companies move and/or do business in the EU by providing clear information on their Single Market rights and signposting them to assistance services when needed.

    Putting user needs first, the multilingual portal has 2 separate sections: Citizens and Business.

    Content is provided by both EU institutions and national governments.

    EU governments can support this website in 2 important ways:

    • by contributing content to it (i.e. national rules implementing the Single Market)
    • by promoting it to their own citizens and businesses.

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    Performance

    [1] Answers received (by 31 January 2017) by the Editorial Board from their national administration, to requests for information for Your Europe
    [2] Attendance at 2 Editorial Board meetings during the reporting period
    [3] Traffic from government pages to Your Europe and promotional activity requested by members of the Editorial Board

    [1]request answered in fullsome answersnone
    [2]attended twiceattended once no attendance
    [3]both traffic & promotioneither traffic or reported promotionno traffic & no promotion

     

    A country's overall performance is calculated by assigning the following values to each of its 3 individual indicators:

    • red = 0,
    • yellow = 1
    • green = 2.

    The average is calculated and the appropriate colour assigned.

    This map shows the extent to which EU countries are contributing to Your Europe.

    As in previous years, Greece and Latvia are not cooperating on Your Europe, while Norway made progress for the citizen part of Your Europe.

    *limited to visits from Member States and associated countries, excluding third countries

    Total visits (both sections): over 20m – 17% more than in the previous period

    Average visits per day: 54 795 (47 200 in 2016)

    Main sources for Citizens section:  Italy, UK, Germany (same as in 2016)

    Main sources for Business section:  Poland, UK, Italy (Italy, Poland and UK in 2016)

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    Achievements

    • Your Europe-Citizens
      National content
      • Addition of national content for Norway
      • New national content on company cars
      EU content
      • New or revised content on data protection and privacy, internet access, telecommunications services, unplanned healthcare, permanent residence for EU nationals, European Small Claims procedure, VAT, roaming, pricing and payments, income taxes abroad, double taxation, work permits, posted workers
      New interactive content
      • air passenger rights
      • calculating VAT on buying or selling a car
    • Your Europe-Business
      National content
      • New national content on company tax and VAT refunds
      • Links to e-procedures and other online services or portals
      EU content
      • New or revised content on cross-border debt recovery, company tax, VAT, Mini one-stop-shop for businesses, Staff exchange scheme, EU funding programmes for businesses, European small claims procedure
      New interactive content
      • e-commerce/distance selling
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    Facts and Figures

    • Use of the site is still growing fast – an average of 1.6 million monthly visits in this period (1.4 million in the previous period)
    • Continued high level of satisfaction – 91%  'satisfied' or 'very satisfied' in online surveys

    Priorities

    • For the European Commission:
      • contributing to its corporate and political projects, namely the Digital Transformation of Europa pages and the Single Digital Gateway
      • improving EU content
      • keeping content focused on users' needs
      • increasing public awareness and enhancing visibility on the web
    • For Governments:
      • updating national content and links from national government pages
      • promoting Your Europe at national level
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