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    Reporting period: 01/2016 – 12/2016

    Internal Market Information System


    The Internal Market Information system (IMI) is an IT-based information network that links up national, regional and local authorities across borders. It enables them to communicate quickly and easily with their counterparts abroad.

    IMI’s main features are:

    • a multilingual search function that helps competent authorities identify their counterparts in another country
    • pre-translated questions and answers for all cases where they are likely to need information from abroad
    • a tracking mechanism allowing users to follow the progress of their information requests and that enabling IMI coordinators at national or regional level to intervene if there are problems.



    [1]Speed in accepting requests (% accepted within 7 days)≥ 80   60 - 79< 60
    [2]Speed in answering requests (avg. no. of days taken to answer) < 16 16 - 25 > 25
    [3]Requests answered by the date agreed in IMI (%)≥ 80  60 - 79< 60
    [4]Timeliness of replies as rated by counterparts (% of negative evaluations)< 55 - 1415
    [5]Efforts made as rated by counterparts (% of negative evaluations)< 55 - 1415

     2. overall
    (all 5 indicators combined)

    A Member State’s performance across all 5 indicators is calculated by scoring each indicator in chart 1 as follows:
    RED = -1, YELLOW = 0 and GREEN = +1.

    The colours on the map represent the sum of these scores:

    2 or higher = good performance-1, 0 or 1 = medium performance-2 or lower = poor performance

    Indicator [1]: Speed in accepting incoming requests (within one week)

    Indicator [2]: Speed in answering requests

    All legislative areas

    Professional qualifications

    Services directive

    Posting of workers

    Patients rights

    This chart shows, for all areas:

    • total information requests received by authorities
    • average number of days taken to reply

    To see the figures on individual areas, click on the appropriate tab:

    • Professional qualifications
    • Service Directive
    • Posting of workers
    • Patients’ rights

    Indicator [3]: Requests answered by the date agreed in IMI

    When sending a request, the authority gives the date by which it needs an answer. The replying authority can either accept this date or propose a new one.


    Indicator [4]: Timeliness of replies (as rated by counterparts)

    Figures based on an optional survey completed by the sender.

    Indicator [5]: Efforts made (as rated by counterparts)

    Figures based on an optional survey completed by the sender.

    For more statistics, see the IMI website.



    2016 was another year of expansion and improvement:
    • To date 34 cross-border procedures have been implemented in IMI serving 11 legal areas, effectively replacing the need for 11 or more different IT systems.
    • Launch of the European Professional Card (EPC) in January 2016. The first fully online EU-wide procedure, speeding up recognition of professional qualifications.
    • 6 alert modules have been implemented to support the alert mechanism as foreseen in the Professional Qualifications Directive. (Alerts are sent concerning professionals who are prohibited or restricted to practice in the health sector, or who are responsible for the education of minors and also falsified diplomas)
    • New IMI modules were launched in the area of Posting of Workers to support the provisions of the enforcement directive:
      • Urgent requests
      • Request to send documents to a service provider
      • Uniform instrument – Request to notify a decision
      • Uniform instrument – Request to recover a penalty and/or fine
    • Significant increase in system usage: In 2016 twice as many exchanges were recorded in IMI as in the year before

    Facts and Figures

    • Registered authorities: 7 658.
    • Information requests – up 22% on last year.
    • With the 11 868 requests sent in 2016, the total number of information requests sent through IMI reached 45 933.
    • The European Professional Card procedure has delivered unexpectedly high results, despite the fact it is currently only available for 5 professions (pharmacists, nurses, physiotherapists, real estate agents and mountain guides) 2 100 applications were submitted and 703 EPCs were issued in 2016.
    • A total of 11 212 alerts have been sent in IMI in the different alert modules in the area of Professional Qualifications
    • In the course of the year 646 notifications were sent through IMI:
      • 141 on requirements applied to service providers,
      • 322 on national requirements for issuing a European Professional Card,
      • 97 about automatically recognised diplomas,
      • 17 on measures taken against e-commerce service providers,
      • 69 about unlawfully removed cultural objects.
    • The EU average for all 5 scoreboard indicators remained at the same level as in 2015.




    • Continued expansion of IMI to cover:
      • Continued expansion of IMI to cover issuing of EU type approvals for non-road mobile machinery.
      • Roll out of new the new information requests to existing legal areas (improved user experience).
      • Continued technical and usability improvements for IMI.
      • Efficient user support to consolidate the use of IMI modules.

    For more figures, see the IMI website.