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Liste der nationalen Kontaktstellen für Nutzerbeschwerden

BELGIUM

Service de médiation pour le secteur postal
Ombudsdienst voor de postsector
Rue Royale 97, bte 14
Koningstraat, 97, bus 14
1000 Bruxelles - Brussel
Tel : +32 2 221 02 30 - FR
+32 2 221 02 20 - NL
+32 2 221 02 40 - DE
Fax : +32 2 221 02 44
www.smspo.be - FR
www.omps.be - NL

BULGARIA

Communications Regulation Commission
6, Gourko Street
1000 Sofia, Bulgaria
Tel: +359 2 949 2418
Fax: +359 2 986 76 13
www.crc.bg

CZECH REPUBLIC

Czech Telecommunication Office
Ceský telekomunikacní úrad
P. O. Box 02,
CZ - 225 02 Praha 025
Tel: +420 224 004 111
Fax: + +420 224 004 830
Email: podatelna@ctu.cz
http://www.ctu.cz/

DENMARK

FAERDSELSSTYRELSEN
Postal Supervisory Department
Adelgade 13
P.O.Box 9039
1304 COPENHAGEN
Denmark
Telephone: +45 33 92 91 30
Telefax: +45 33 32 35 34
Email: fstyr@fstyr.dk

GERMANY

Bundesnetzagentur
Postfach 80 01
53105 Bonn
Tel: +49 30/2 24 80-5 00
oder
+49 18 05/10 10 00
www.bundesnetzagentur.de

ESTONIA

Estonian National Communication Board
Ädala 2, 10614 Tallin
Tel.: +372 693 1154
Fax: +372 693 1155
Email: postbox@sa.ee

GREECE

National Telecommunications and Post Commission (EETT)
60 Kifissias Avenue, 151 25 Maroussi, Athens, Greece
Tel. +30 210 615 1000
Fax. +30 210 610 5049
www.eett.gr
Email: info@eett.gr

SPAIN

Subsecretaria del Ministerio de Fomento
Oficina Central de información administrativa

Paseo de la Castellana, 67.
Nuevos Ministerios.
28071 Madrid
Tel:+34.915 978 787
Fax: +34.915 978 573
atencion.ciudadano@mfom.es
portal@administracion.es

FRANCE

Autorité de régulation des communications électroniques et des postes
7, Square Max Hymans
75730 PARIS Cedex 15
Téléphone : +33 1 40 47 70 00
Télécopie : +33 1 40 47 71 98
http://www.arcep.fr/index.php?id=9771

IRELAND

Commission for Communications Regulation
(ComReg)
Abbey Court, Blocks D, E, F
Irish Life Centre
Lower Abbey Street
DUBLIN 1
Ireland
Tel: +353 1 804 9600
Fax:+353 1 804 9680
www.askcomreg.ie
www.comreg.ie

ITALY

Ministero delle Comunicazioni
Direzione Generale Regolamentazione
e Qualità dei Servizi
Divisione 1 - Settore postale
Viale America, 201
00144 ROMA.
www.comunicazioni.it

CYPRUS

Office of the Commissioner for Telecommunications and Postal Regulation
12 Hemoupoleos
1101 NICOSIA
CYPRUS
Tel: +357 22 69 30.00
Fax: + 357 22 69 30 70
Email: info@octpr.org.cy
Website: www.octpr.org.cy

LATVIA

Telecommunications and Post Department
Public Utilities Commission
Brivibas street, 5
LV-1010 RIGA
Tel: +371 709 7200
Fax: +371 709 7277
Email: spkr@sprk.gov.lv
www.sprk.gov.lv

LITHUANIA

Communications Regulatory Authority
Algirdo street 27
LT-03219 - Vilnius
LITHUANIA
Tel: +370 5 210.56.33
Fax: +370 5 216.15.64
Email: rrt@rrt.lt
www.rrt.lt

LUXEMBOURG

Institut Luxembourgeois de Régulation
L-2922 Luxembourg
Tel.: +352 28 228 228
Fax: +352 28 228 229
www.ilr.lu

HUNGARY

National Media and Infocommunications Authority (NMHH)
H-1525 Budapest
Po Box 75
Hungary
Tel: +36-1-457-7100
Fax: +36-1-356-5520
Email: info@nmhh.hu
www.nmhh.hu

MALTA

Malta Communications Authority
“Il-Piazzetta”, suite 43/44
Tower Road
Sliema SLM 16
MALTA
Email : mca@mca.org.mt
www.mca.org.mt

NETHERLANDS

SGC - "Stichting Geschillencommissies voor Consumentenzaken"
(Foundation Arbitration Board for Consumers)
Bordewijklaan 46 , 2591 XR Den Haag
Tel: +31.70 310 53 10
Fax: +31 070 365 28 14
http://www.degeschillencommissie.nl/

AUSTRIA

Bürgerservice des Bundesministeriums für Verkehr, Innovation und Technologie
Adresse: 1030 Wien, Radetzkystrasse 2
Tel. (zum Ortstarif) 0800 21 53 59
Fax: +43 1 71162-7498
Email: info@bmvit.gv.at
www.bmvit.gv.at

POLAND

Office of Telecommunications and Post Regulation (URTiP)
Postal Market Department
18/20 Kasprake Str.
02-211 Warsaw
Tel: +48.22.53.49.301
Email: urtip@urtip.gov.pl
www.Urtip.gov.pl

PORTUGAL

National Communications Authority
(ANACOM)
Av. José Malhoa, 12
1099 – 017 Lisbon
Portugal
Tel: +351-21721-1000
Fax: +351-21721-1001
Email: info@anacom.pt
www.anacom.pt

ROMANIA

National Regulatory Authority for Communications and Information Technology
14 Libertatii Blvd,
050706
Bucharest 5, Romania
Tel: +40 21 307 54 00
Fax: +40 21 307 54 02
http://www.anrcti.ro

SLOVENIA

Post and Electronic Communications
Agency of the Republic of Slovenia (APEK)

Stegne 7
SL-1000 Ljubljana
Phone +386 1 583.63.00
Fax +386 1 511.11.01
E-mail info.box@apek.si
www.apek.si

SLOVAK REPUBLIC

Poštový regulacný úrad
Ul. 1. mája c. 16,
010 01 Žilina
Slovakia
www.posturad.sk
Email: postovy.urad@posturad.sk

FINLAND

Finnish Communications Regulatory Authority (FICORA)
Postal address: PL 313
00181 HELSINKI
Street address:Itämerenkatu 3 A
00180 HELSINKI
Tel: +358.9 69 661
Customer service: +358.09 6966 500
Fax: +358.09 6966 410
Email: info@ficora.fi
www.ficora.fi

SWEDEN

The National Post and Telecom Agency (PTS)
Postal Affairs Department, division for
Postal Supervision.
Box 5398, 102 49 Stockholm, Sweden.
Email: pts@pts.se

UNITED KINGDOM

Postwatch
28 Grosvenor Gardens
London SW1W 0TT
customer helpline, 08456 013265
E-mail info@postwatch.co.uk
www.postwatch.co.uk