	News

	Legislation

	Single Euro Payments Area – SEPA

	Card, internet and mobile payments

	Payment Services Directive – PSD

	e-Money

	Cross-border payments in euro: Regulation on equality of charges

	Regulation on information on the payer accompanying transfers of funds

	e-Invoicing

	Non-cash Means of payment

	Fraud and Counterfeiting

	Advisory groups

	Links

	Contact & help

National Complaint Bodies

	Austria Gemeinsame Schlichtungsstelle der österreichischen Kreditwirtschaft Wiedner Haupstraße 63 A-1045 Wien Tel. +43 1 505 4298 Fax +43 1 505 4474 Email office@bankenschlichtung.at
	Belgium FOD Economie K.M.O Middenstand & Energie Algemene Directie Controle en Bemiddeling WTC III Simon Bolivarlaan 30 BE-1000 Bruxelles Tel. +32 2 208 3611 Fax +32 2 208 3915 Email eco.inspec@mineco.fgov.be
	Denmark Not available
	Finland Not available
	France Not available
	Germany Deutsche Bundesbank Schlichtungsstelle Postfach 11 12 32 DE-60047 Frankfurt am Main Tel. +49 69 238 819 07 / 1906 Fax +49 69 238 819 19
	Greece Ministry of development and Commerce Consumer Affairs General Secretariat Directorate Consumer Affairs Caningos Square EL-101 81 Athens
	Ireland Irish Financial Services Regulatory Authority PO Box 9138 College Green IE-Dublin 2 Tel. +353 1 410 4000
	Italy Ombudsman Bancario Via delle Botteghe Oscure 46 IT-00186 Roma Tel. +39 06 676 7236 Fax +39 06 676 7400 Email om@abi.it
	Luxembourg Not available
	Netherlands Not available
	Portugal Banco de Portugal Departamento de sistemas de pagamentos Núcleo de controlo dos meios de pagamento Avenida Almirante Reis 71, 7° PT-1150 012 Lisboa Tel. +351 213 130 969 Fax +351 213 107 815
	Spain Banco de España Servicio de Reclamaciones Alcalá, 50 ES-28014 Madrid Tel. +34 91 338 6530 Fax +34 91 338 6522 Email sjusrc@bde.es
	Sweden Finansinspektionen Box 6750 SE-113 85 Stockholm Tel. +46 8 787 8000 Fax +46 8 241 335 www.fi.se
	United Kingdom Not available

Payment services, Cross-border payments in euro: Regulation on equality of charges, National Complaint Bodies

National Complaint Bodies

Austria

Belgium

Denmark

Finland

France

Germany

Greece

Ireland

Italy

Luxembourg

Netherlands

Portugal

Spain

Sweden

United Kingdom