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National Complaint Boards

Cross Border Credit Transfers Directive 97/5/EC (OJ L 43 of 14.2.1997)

European Union

Austria

TopAustria

Arbeitskreis "Ombudsstellen der österreichischen Kreditwirtschaft"
Wirtschaftskammer Österreich
Wiedner Haupstrase 63
AT-1045 Wien

Tel. +43-(0)1-501 053 132
Fax +43-(0)1-501 052 72
e-mail: bsbv@wkoesk.wk.or.at

Belgium

TopBelgium

Association Belge des Banques (ABB)
Rue Ravenstein, 36 - Boîte 7B
BE-1000 Bruxelles

Tel. +32-(0)2-507 69 70
Tel. +32-(0)2-507 69 71
Fax +32-(0)2-507 69 79
email: ombudsman@abb.bvb.be

Médiateur auprès de la Poste
Dienst Ombudsman De Post
W.T.C. Tour II
Chaussée d'Anvers 59 B
BE-1000 Bruxelles/Brussel

Tel. +32-(0)2-204 81 00 (FR)
Tel. +32-(0)2-204 82 00 (NL)
Tel.
+32-(0)2-204 83 00 (DE)
Fax +32-(0)2-204 84 00

Denmark

TopDenmark

Pengeinstitutankenævnet
Østerbrogade 64, 4
DK-2100 København Ø

Tel. +45-(0)35-436 333
Fax +45-(0)35-437 104

Finland

TopFinland

Advisory office for Bank Consumers
Museokatu 8 A 7
FI-00100 Helsinki

Tel. +358-(0)9-405 612 30
Fax +358-(0)9-405 612 35
e-mail: pankkialan.asiakasneuvonta@rahoitusalankl.fi
website: http://www.pankkiasiakas.net

Consumer Complaint Board
Box 306
Kaikukatu 3
FI-00531 Helsinki

Tel. +358-(0)9-772 679 00
Fax +358-(0)9-753 4880
e-mail: kirjaamo@kuluttajavl.fi

France

TopFrance

Each bank has its own ombudsman (médiateur). In case of complaints, please write:

  • first to the bank customer service department (Service Relatin Clientèle) at the head office address
  • if no satisfying answer is received, turn to the bank ombudsman (médiateur) at the same postal address

For more information on how to proceed, please contact:

Fédération Bancaire Française
18, rue La Fayette
FR-75009 Paris

Tel +33-(0)1-48 00 52 52
Fax +33-(0)1-48 00 50 10
email: cles@fbf.fr
website:www.lesclesdelabanque.com

Germany

TopGermany

Deutsche Bundesbank Schlichtungsstelle
Postfach 10 06 02
DE-60006 Frankfurt am Main

Tel. +49-(0)69-956 640 50
Fax +49-(0)69-956 640 56
e-mail: schlichtung@bundesbank.de

Bundesverband Deutscher Banken Ombudsmann
Burgstrasse 28
DE-10178 Berlin

Tel. +49-(0)30-166 331 61
Fax +49-(0)30-166 331 69
e-mail: ombudsmann@bdb.de

Greece

TopGreece

Commission for Consumer's Protection of Public Enterprises and Organisations
Presided by the Secretary General of Commerce
20, Caningos Str.
EL-101 81 Athens

Tel. +30-(0)1-383 79 82
Tel. +30-(0)1-384 17 73
Fax +30-(0)1-382 96 40

Hellenic Banking Ombudsman
12-14 Karagiorgi Servias Street
GR - 105 52 Athens

Tel. +30-(0)1-337 6700
Fax +30-(0)1-323 8821
e-mail: contact@bank-omb.gr
website:http://www.bank-omb.gr

Ireland

TopIreland

The Ombudsman for the Credit Institutions
8 Adelaide Court
IE-Dublin 8

Tel. +353-(0)1-478 37 55
Fax +353-(0)1-478 01 57
e-mail: info@dataprivacy.ie

Italy

TopItaly

Ombudsman Bancario
Via delle Botteghe Oscure 46
IT-00186 Roma

Tel. +39-06-676 7236
Fax +39-06-676 7400
e-mail: om@abi.it

Luxembourg

TopLuxembourg

Commission de Surveillance du Secteur Financier
110, Route d'Arlon
LU-2991 Luxembourg

Tel. +(352)-(0)26-251 203
Fax +(352)-(0)26-521 601
e-mail: direction@cssf.lu
e-mail: banques@cssf.lu

Netherlands

TopNetherlands

Stichting Geschillencommissie Bankzaken
Bordewijklaan 46
2nd floor
NL-2591 XR Den Haag

Tel. +31-(0)70-310 5310
Fax +31-(0)70-365 8814

Portugal

TopPortugal

A special Banking Ombudsman will be created. Until then, complaints could be addressed to:

Centro de Arbitragem de Conflitos de Consumo Mercado
Chão de Loureiro (1st floor)
Largo do Chão do Loureiro
PT-1100-45 Lisboa

Tel. +351-(0)21-888 3623
Fax +351-(0)21-888 3767
e-mail: lis-arbitragem@ip.pt

Spain

TopSpain

Banco de España Servicio Jurídico
Sevicio de Reclamaciones
Alcalá, 50
ES-28014 Madrid

Tel. +34-(0)91-338 6512
Fax +34-(0)91-338 6522

Sweden

TopSweden

The National Board for Consumer Complaints
P.O.Box 174
SE-101 23 Stockholm

Tel. +46-(0)8-783 1700
Fax +46-(0)8-783 1701
e-mail: arn@arn.se

United Kingdom

TopUnited Kingdom

Financial Ombudsman Service
South Quay Plaza 183,
Marsh Wall
UK-London E14 9SR

Tel. +44-(0)20-796 410 00
Fax +44-(0)20-796 410 01
e-mail: enquiries@financial-ombudsman.org.uk
website: http://www.obo.org.uk

EFTA

TopIceland

Customer Complaint Committee
c/o Financial Supervisory Authority
Suðurlandsbraut 32
IS-108 Reykjavík

Tel. +354-525 2700
Fax +354-525 2727
e-mail: urskfjarm@fme.is

TopNorway

The Norwegian Banking Complaints Board
Universitetsgaten 8, Post Box 6855, St. Olavs Plass
NO-0130 OSLO

Tel. +47-(0)22-203 014
Fax
+47-(0)22-203 190
e-mail:
per.fiskerud@bankklagenemnda.no
website: http://www.bankklagenemnda.no

TopLiechtenstein

Financial Services Authority
Herrengasse 8
FL-9490 Vaduz
Principality of Liechtenstein

Tel. +423-236 6221
Fax +423-236 6224
e-mail: isolde.sigmeth@afd.llv.li