Navigation path

Additional tools

Krakow’s Forum 2011

About the forum

Organised jointly by the European Parliament, the Polish Government (holding the Presidency of the EU Council of Ministers in the second half of 2011) and the European Commission, the first Single Market Forum was held in Krakow, Poland on 2-4 October 2011. The European Commission was represented by Michel Barnier (Commissioner for Internal Market and Services) and John Dalli (Commissioner for Health and Consumer Policy).

The conference brought around 1,200 citizens, businesses, consumers, representatives of the Member States (including at regional and local level), national parliaments, stakeholders, journalists and European institutions. All participants were invited to share their experiences and ideas on the functioning of the Single Market.

The Krakow’s Forum opened on Monday, 3rd October, with the presentation of some real-life stories from citizens and businesses. These stories, selected in the framework of the EU-wide competition “Tell us your story”, aimed at highlighting challenges faced by citizens and businesses in the European Union’s Single Market.

A series of workshops on key areas of the Single Market followed.

During the plenary session on Tuesday morning, participants discussed the conclusions from the workshops and agreed on the Krakow declarationpdf(29 KB) Choose translations of the previous link  that highlights areas for improving the functioning of the Single Market.


01. Professional qualifications: the potential of a European Professional Card

The Workshop discussed the potential of a European professional card which could promote cross-border mobility in the EU, notably by considerably speeding up procedures whilst enhancing trust between authorities of the Member State where a professional is coming from and of the Member State where the professional wants to be active.

02. Alternative Dispute Resolution and Online Dispute Resolution – the future

The main aim of the workshop was to show how the forthcoming legislative proposals on Alternative Dispute Resolution and Online Dispute Resolution would improve redress for consumers in Europe.

03. Doing business made easier: the “Points of Single Contact”

The workshop explored the potential of the Points of Single Contact, looking both at the current situation and at future priorities. A panel of business representatives, politicians and PSC managers presented the practical solutions put in place to make the PSC work, discuss the state of play and explore areas for further improvement of the PSCs functioning.

04. E-commerce: perspectives and challenges

While in principle the debate touched on any of the various policy dimensions of e-commerce and online services, the workshop placed particular emphasis on issues such as delivery, liability of intermediaries (notice and takedown), data protection, and copyright licensing/market access.

05. Posting of workers and fundamental social rights

In a social market economy, a more unified European market in services means being able to ensure, with no race to the bottom, that businesses are able to provide their services more easily throughout the European Union (in particular by posting their workers on secondment), whilst at the same time providing more high quality jobs and a high level of protection for workers and their social rights.

06. Improving the functioning of EU public procurement legislation

Simplification is a first step of more efficient procurement procedures. What lies behind good use and good application of procurement rules? There is more and more demand for training, legal guidance, assistance for market knowledge, exchange of best practices and cross border cooperation… How can the Commission and Member States work together to achieve this goal?

07. Bridging the gap between citizens and the Single Market

This workshop discussed the main findings of the analysis underpinning the list of the 20 main concerns of citizens and businesses, which the Commission published ahead of the Single Market Forum. It also discussed the Eurobarometer data gathered by the Commission to measure people's awareness and perceptions about the Single Market.

08. Implementing the internal market to ensure citizens' rights – success stories from Member States

This workshop aimed at promoting cooperation and exchange of best practices between the different actors involved in implementing the Single Market Law. Participants discussed what is needed to ensure that new legislation is implemented fast enough and in full compliance with Single Market law. It explored how to make the management of infringement proceedings more efficient and how to fully exploit the potential of the flexible problem solving tool SOLVIT.