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Retail financial services, Credit, Mortgage credit, Code of Conduct


Code of Conduct

The purpose of the Code, drawn up by the European Union in March 2001, is to guarantee that consumers receive transparent and comparable information on housing loans in order to encourage cross-border competition. The Commission is satisfied with the overall result despite gaps in the Code's geographical coverage.

More than 3 600 mortgage lending institutions had already agreed to comply with the Voluntary Code of Conduct on housing loans when it came into effect on 30 September 2002.

10.3.2001 Commission Recommendation 2001/193/EC
5.3.2001 Press Release IP/01/305
  Agreement on the Code of Conduct
PDF - 21-149 KBбългарскиCastellanoČeštinaDanskDeutschEesti keelEllinikaFrançaisItalianoLatviešu valodaLietuviµ kalbaMagyarMaltiNederlandsPolskiPortuguêsromânăSlovenčinaSlovenščinaSuomiSvenska

EBIC progress reports

9.4.2009 Third Progress Report on Implementation in the EU
+ Addendum of 7 July 2009
13.12.2005 Second Progress Report on Implementation in the EU
14.3.2003 First Annual Progress Report on Implementation in the EU

IFF study

Implementation report

17.6.2003 The IFF study on the implementation of the code of conduct on home loans PDF - 1862 KB
1.10.2002 Press Release IP/02/1397


28.3.2004 EURO COOP comments to the IFF report PDF - 80 KB

November 2003 Reactions of the European consumer association (BEUC) to the study PDF - 25 KB
31.10.2003 Reactions of the European banking industry to the study PDF 237 KB

Register of institutions adhering to the European Code

Making the Register available on line is an essential step to informing all consumers openly and in real time about whether a given credit institution is complying with the Code.

Country Registers:

  Belgium PDF - 61 KBEnglish
  Czech Republic PDF - 85 KBEnglish
  Denmark PDF - 13 KBEnglish
  Germany PDF - 822 KBEnglish
  Estonia PDF - 42 KBEnglish
  Greece PDF - 14 KBEnglish
  France PDF - 52 KBEnglish
  Ireland PDF - 11 KBEnglish
  Italy PDF - 242 KBEnglish
  Cyprus PDF - 51 KBEnglish
  Latvia PDF - 48 KBEnglish
  Luxembourg PDF - 9 KBEnglish
  Hungary PDF - 61 KBEnglish
  Netherlands PDF - 83 KBEnglish
  Norway PDF -10 KBEnglish
  Austria PDF - 241 KBEnglish
  Portugal PDF - 57 KBEnglish
  Slovakia PDF - 54 KBEnglish
  Finland PDF - 106 KBEnglish
  Sweden PDF - 61 KBEnglish
  United Kingdom PDF - 23 KBEnglish
6.12.2001 Press Release IP/01/1755

Organisations promoting the Code

  • Asociación de Profesionales Asesores Independientes Finacieros (AIF), Spain


Last update: 19.01.2012