Welcome to FIN-NET
FIN-NET is a financial dispute resolution network of national
out-of-court complaint schemes in the European Economic Area countries
(the European Union Member States plus Iceland,
Liechtenstein and Norway) that are responsible for handling
disputes between consumers and financial services providers, i.e. banks,
insurance companies, investment firms and others. This network was
launched by the European Commission in 2001.
Within FIN-NET, the schemes cooperate to provide consumers with easy
access to out-of-court complaint procedures in cross-border cases. If a
consumer in one country has a dispute with a financial services provider
from another country, FIN-NET members will put the consumer in touch
with the relevant out-of court complaint scheme and provide the
necessary information about it.
Read more on page How to use FIN-NET.