|
Country
|
Organisation
|
Contact person / details
|
|
|
Austria
|
Bundesministerium für Justiz (Federal Ministry of Justice)
Neustiftgasse 2
Postfach 63
A-1070 Wien
|
Maria Wais
Tel.: +43-1-52152-2134
Fax.: +43-1-52152-3207
e-mail: maria.wais@bmj.gv.at
Brigitte Süßenbacher
Tel.: +43-1-52152-2053
Fax.: +43-1-52152-2829
Email: brigitte.suessenbacher@bmj.gv.at
|
|
Belgium
|
Service Public Fédéral Economie,
PME Classes moyennes et Energie
Direction Générale de la Régulation et de l'Organisation du Marché
Boulevard du Roi Albert II, 16
1000 Bruxelles
Belgique
|
Didier Gobert
Tél. : 00.32.2.277.85.57
Email: didier.gobert@mineco.fgov.be
|
|
Czech Republic
|
Ministry of Industry and Trade
Department of Postal Services and Information Society
Unit of Information Society
Na Františku 32
110 15 Prague 1
|
Marta Tomkova
Tél. : +420 224 852 685
Email: tomkovam@mpo.cz
|
|
Cyprus
|
Ministry of Commerce, Industry and Tourism
Competition and Consumer Protection Service
A. Araouzou, 1421, Nicosia
|
Marios Droushiotis
Email: mdroushiotis@mcit.gov.cy
Tel.: +357 22867100, +357 22867108
Fax: +357 22375120
|
|
Denmark
|
Forbrugelsestyrelsen
(European Consumer Centre Denmark)
Amagerfælledvej 56
2300 København S
|
Please see (1)Tel. +45 32 66 90 00
Fax. +45 32 66 91 00
E-mail: info@forbrugereuropa.dk
Website:
www.consumereurope.dk
|
|
Estonia
|
Ministry of Economic Affairs and Communications
Internal Market Department
Harju 11, 15072 Tallinn
Email: infohiskonnateenused@mkm.ee ;
e-cominfo@mkm.ee
|
Mr Mario Sõrm
Tel.: +372 6 397 678
Fax: +372 631 3660
Email: mario.sorm@mkm.ee
Thea Palm
Tel.: +372 6256 360
Email: thea.palm@mkm.ee
|
|
Finland
|
Kuluttajavirasto (for consumers)
PL 5, 00531 Helsinki
|
Miina Ojajärvi
Fax: +358 9 7726 7557
Tel: +358 9 7726 7528
Email: miina.ojajarvi@kuluttajavirasto.fi
|
Helsingin kauppakamari
(Helsinki Chamber of Commerce)
Kalevankatu 12, 00100 Helsinki
|
Hanna Skurnik
Tel. +358 9 2286 0229
Fax. +358 9 2286 0228
Email: hanna.skurnik@chamber.fi
Website: www.helsinki.chamber.fi
|
Euroneuvontakeskus
Varsinais-Suomen TE-keskus
PL 523, 20101 Turku
|
Taina Sainio
Email: taina.sainio@te-keskus.fi
Fax:+358 2 2100 521
Tel:+358 2 2100 540
|
Euroneuvontakeskus
Pohjois-Pohjanmaan TE-Keskus
PL 86, 90101 Oulu
|
Anne Pulkkinen
Email: anne.
pulkkinen@te-keskus.fi
Fax: +358 8 536 8031
Tel: +358 8 536 8008
|
|
|
|
Euroneuvontakeskus
Pohjanmaan Kauppakamari
Raastuvankatu 20, 65100 Vaasa
|
Pirkko Holmela
Email: pirkko.holmela@ostro.chamber.fi
Fax: +358 6 318 6490
Tel: +358 6 318 6434
|
 |
France
|
Conseils aux cyberconsommateurs
Site DGCCRF:
http://www.finances.gouv.fr/cybercommerce
Point de contact en ligne permettant de transmettre toute réclamation
http://www.finances.gouv.fr/DGCCRF/courrier/index.html
|
|
Germany
|
Zentrum für Europäischen Verbraucherschutz e.V.
Bahnhofsplatz 3
77694 Kehl
Deutschland
|
Felix Braun
Tel: +49 7851 991 48 21
Fax: +49 7851 991 48 11
Email: braun@cec-zev.eu
Websites:
www.ecommerce-verbindungsstelle.de
|
|
Greece
|
Ministry of Development
General Secretariat of Consumer
Directorate for Consumer Policy
Address: Kaniggos Sq
Postal Code: 10181 Athens, Greece
|
Please see
(1) Tel: (+30 210) 3893437
Fax: (+30 210) 3829640
Website: http://www.efpolis.gr
E-mail: info@efpolis.gr
|
|
Hungary
|
Ministry of Economy and Transport
Department for Infocommunication and e-Economy
13-15. Honvéd u.
H-1055 Budapest
|
Károly Solymár
Email: solymar.karoly@gkm.gov.hu
Fax: +36-1-475-3496
|
|
Ireland
|
Contact point to service providers and citizens:
Office of the Director of Consumer Affairs
4 Harcourt Road, Dublin 2
|
Claire Gordon
Tel: (+353)1 402 5549
Fax: (+353)1 4025582
E-mail: claire_gordon@entemp.ie ;
odca@entemp.ie
Website: http://www.odca.ie
|
Contact point on issues related to data protection:
Office of the Data Protection Commissioner
Block 4,
Irish life Centre,
Talbot St,
Dublin 1
|
Tom Walsh
Tel: (+353)1 8584138
Fax:(+353)1 8745405
Email: twalsh@dataprotection.ie
Website: http://www.dataprivacy.ie
|
|
Italy
|
Ministero dello Sviluppo Economico
Direzione Generale per il Mercato, la Concorrenza, il Consumatore, la Vigilanza e
la Normativa Tecnica (DGMCCVNT)
Via Sallustiana 53
00187 ROMA
Email: dgmercato.segreteria@sviluppoeconomico.gov.it
|
Francesco PICCARRETA
Tel. +39.06.4705 5448
Fax. +39.06.4705 5447
Email: Francesco.piccarreta@sviluppoeconomico.gov.it
Antonio LONGO
Tel. +39.06.4705 5428
Fax. +39.06.4705 5491
Email: Antonio.longo@sviluppoeconomico.gov.it
|
Ministero delle Attività produttive
Direzione Generale Commercio Assicurazioni e Servizi (DGCAS)
Via Molise 2, 00187 Roma
|
Please see (1)
Email: segreteria.dgcas@attivitaproduttive.gov.it
|
|
Latvia
|
Pateretaju tiesibu aizsardzibas centrs
(Consumer rights protection centre)
Elizabetes iela 41/43,
Riga
|
Please see (1)
Email: tpkc@apollo.lv
Fax: 7338024
|
|
Lithuania
|
Information Society
Development Committee
under the Government of the Republic of Lithuania
|
Arunas Berzinskas
Tel. +370 5 266 51 77
Fax. +370 5 266 51 80
Email: a.berzinskas@ivpk.lt
Website: www.ivpk.lt
|
|
Luxembourg
|
Ministère de
l'Economie
DG3 Energie et Communications, Direction des communications
6, Boulevard Royal
L-2449 Luxembourg
|
Raymond Faber
Tél: +352 478 4189
Fax: +352 478 4311
Email: raymond.faber@eco.etat.lu
Website
|
|
Malta
|
Please see (1)
|
Please see (1)
|
|
The Netherlands
|
Electronic Commerce Platform Netherlands (ECP.nl)
Postbus 262
2260 AG Leidschendam
Visiting address: Overgoo 11
|
Bart Schermer / Marjolein
Durinck
Tel: 070 4190309
Fax: 070 4190650
Email: info@ecp.nl
Websites:
http://www.ecp.nl
http://www.e-commercerichtlijn.info
|
|
|
Norway
|
Forbrukerombudet
(Consumer Ombudsman)
PO Box 4597 Nydalen
0404 Oslo,
Norway
|
Bente Øverli
Tel. +47 23 400 608
Email: bente.overli@forbrukerombudet.no
|
|
|
EIC Øst Innovasjon Norge (Euro Info Center)
Akersgata 13
0104 Oslo,
Norway
|
Legal adviser:
Magnar Ødelien
Tel. +47 Ø22 00 28 13
Email: magnar.odelien@invanor.no
|
|
Poland
|
Ministry of Science and Informatisation
|
Mr Dariusz Bogucki
Director, Information Society Department,
Tel. +48 22 52 92 537,
fax +48 22 52 92 585,
Email: dariusz.bogucki@mnii.gov.pl
Please see (1)
|
|
Portugal
|
Anacom (Autoridade Nacional de Comunicações)
|
José Barros
Email: jose.barros@anacom.pt
Tel: 21 721 23 00
Fax: 21 721 10 04
|
Pedro Ferreira
Email: pedro.ferreira@anacom.pt
Tel: 21 721 23 24
Fax: 21 721 10 04
Website
|
|
Romania
|
National Regulatory Authority for Communications and Information Technology
(ANRCTI)
|
Gianina Lica
Director of the International Affairs and Programme Management Division
Tel: +40 21 3075 438
Fax: +40 21 3075 430
e-mail: gianina.lica@anrcti.ro
|
|
Slovakia
|
Please see (1)
|
Please see (1)
|
|
Slovenia
|
Ministry of Economy
Kotnikova 5
1000 Ljubljana
|
Mr. Klemen Ticar
Tel: +386 2 234 1036
Fax: +386 2 234 1050
Tel: +386 1 478 3311
Fax: +386 1 433 1031
Email: ecommerce.mg@gov.si
Website: http://www.mg-rs.si
|
|
Spain
|
Please see (1)
|
Please see (1)
Website: http://www.lssi.es
Tel. +34 902 446 006
Email: info@mcyt.es
|
|
Sweden
|
Konsument Europa (The Swedish Consumer Agency)
Konsumentverket/KO
Box 48
SE-651 02 Karlstad
Tel.: +46 771 42 33 00
Fax: + 46 54 19 41 95
|
Jolanda Girzl
Tel: +46 54 19 40 52
Email: info@konsumenteuropa.se
Website: www.konsumenteuropa.se
|
Svenska Handelskammarförbundet (The Chambers of Commerce)
Box 16050, 103 21 STOCKHOLM,
Tel: +46 8 555 100 00
Fax: +46 8 566 316 35
|
Carl-Johan Jargenius
Website: www.cci.se
Tel: +46 8 555 100 36
Email: carl-johan.jargenius@chamber.se
|
Stockholms handelskammare
Box 16050, 103 21 STOCKHOLM
|
Nicklas Lundblad
Tel: +46 8 555 100 87,
Fax: +46 8 566 316 00
Email: nicklas.lundblad@chamber.se
Website :www.chamber.se
|
|
United Kingdom
|
For general information
on the implementation of Directive 2000/31/EC:
http://www.culture.gov.uk/what_we_do/telecommunications_and_online/8338.aspx
For consumer issues
relating to e-commerce, the contact for initial queries
is the "Consumer Gateway" at the following e-mail
address:
http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/index.htm
Citizen Advice
provides advice and information on citizen's rights,
including consumer and legal issues at:
www.adviceguide.org.uk
For customer cross-border
issues/ADR
mechanisms, the web address for information is
http://www.ukecc.net/default.asp
Queries should be e-mailed to:
ecc@tsi.org.uk
or sent to the following postal address: The
UK European Consumer Centre. Hosted by the
Trading Standards Institute, 1 Sylvan Court, Sylvan Way,
Southfields Business Park, Basildon, Essex. SS15 6T
|
