Consultation on Financial Inclusion: Ensuring access to a basic bank account

Policy field(s)
Internal market, Financial inclusion

Target group(s)
All citizens and organisations were welcome to contribute to this consultation. Contributions were particularly sought from consumer organisations, financial services industry and public authorities.

Period of consultation
From 6.2.2009 to 6.4.2009

Objective of the consultation
In its staff working document on the initiatives in the area of retail financial services, accompanying the Communication 'A single market for 21st century Europe', the European Commission invited all stakeholders to reflect on the possibilities to ensure that by a certain date nobody will be denied access to a basic bank account.  In many Member States, citizens are not guaranteed access to a basic bank account. This usually prevents the people concerned from having access to other financial services and is an important factor of social exclusion. The objective of this consultation was to collect views from all stakeholders on how financial inclusion can be improved and, more specifically, to ensure that by a certain date every EU citizen or resident has access to a basic bank account. The Commission services in particular welcomed input on how the responsibilities and competences between the public authorities and the private sector, and more broadly between the national and the European level, should best be shared to address financial exclusion, and on what instruments could be used.

View the consultation document
Consultation on Financial Inclusion: Ensuring access to a basic bank account PDF - 115 KBDeutschEnglishFrançais

Contact details
Responsible service: DG Internal Market and Services, Unit H3 – Retail issues, consumer policy and payment services
E-mail: markt-retail-consultation@ec.europa.eu
Postal address: European Commission, SPA2 4/69, BE-1049 Brussels

Number of responses received to this consultation

View the contributions
In the interests of transparency, organisations have been invited to provide the public with relevant information about themselves by registering in the Interest Representative Register and subscribing to its Code of Conduct. If the organisation is not registered, the submission is published separately from the registered organisations.

Results of consultation and next steps

Last update: 06-07-2011