| Title |
| Consultation on Alternative Dispute Resolution (ADR) in the area of
financial services |
|
| Policy field(s) |
| Internal market, Alternative financial dispute resolution |
|
| Target group(s) |
| All citizens and organisations were welcome to contribute to this
consultation. Contributions were particularly sought from consumer
organisations, financial services industry and public authorities. |
|
| Period of consultation |
| From 11.12.2008 to 27.2.2009 |
|
| Objective of the consultation |
| In
its staff working document on the initiatives in the area of retail
financial services, accompanying the Communication 'A single
market for 21st century Europe', the European
Commission announced that its services will examine further the
possibilities of improving alternative redress mechanisms in the
field of financial services, since gaps in their geographical and
sectoral coverage still remain. Also, not all financial services
providers adhere to Alternative Dispute Resolution (ADR) schemes and
inform their customers about them. This means that, currently,
consumers and financial services providers will not always have the
option of resolving their domestic or cross-border disputes through
an ADR scheme. The objective of the consultation was to seek the
views of the stakeholders on how ADR schemes in the area of
financial services, providing consumers with individual redress,
could be further improved. |
|
| View the consultation document |
|
Consultation on
Alternative Dispute Resolution (ADR) in the area of financial
services
 |
|
| Contact details |
| Responsible service: | DG Internal Market and Services,
Unit H3 – Retail issues, consumer policy and payment services |
| E-mail: |
markt-retail-consultation@ec.europa.eu |
| Postal address: | European Commission, SPA2 4/69, BE-1049
Brussels |
|
| Number of responses received to this consultation |
| 68 |
|
| View the contributions |
| In the interests of transparency, organisations have been
invited to provide the public with relevant information about
themselves by registering in the Interest Representative Register and
subscribing to its Code of Conduct. If the organisation is not
registered, the submission is published separately from the registered
organisations.
|
|
| Results of consultation and next steps |
|
|
|
|
|
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