Consultation on Alternative Dispute Resolution (ADR) in the area of financial services

Policy field(s)
Internal market, Alternative financial dispute resolution

Target group(s)
All citizens and organisations were welcome to contribute to this consultation. Contributions were particularly sought from consumer organisations, financial services industry and public authorities.

Period of consultation
From 11.12.2008 to 27.2.2009

Objective of the consultation
In its staff working document on the initiatives in the area of retail financial services, accompanying the Communication 'A single market for 21st century Europe', the European Commission announced that its services will examine further the possibilities of improving alternative redress mechanisms in the field of financial services, since gaps in their geographical and sectoral coverage still remain. Also, not all financial services providers adhere to Alternative Dispute Resolution (ADR) schemes and inform their customers about them. This means that, currently, consumers and financial services providers will not always have the option of resolving their domestic or cross-border disputes through an ADR scheme. The objective of the consultation was to seek the views of the stakeholders on how ADR schemes in the area of financial services, providing consumers with individual redress, could be further improved.

View the consultation document

Consultation on Alternative Dispute Resolution (ADR) in the area of financial services PDF - 134 KB

Contact details
Responsible service: DG Internal Market and Services, Unit H3 – Retail issues, consumer policy and payment services
E-mail: markt-retail-consultation@ec.europa.eu
Postal address: European Commission, SPA2 4/69, BE-1049 Brussels

Number of responses received to this consultation

View the contributions
In the interests of transparency, organisations have been invited to provide the public with relevant information about themselves by registering in the Interest Representative Register and subscribing to its Code of Conduct. If the organisation is not registered, the submission is published separately from the registered organisations.

Results of consultation and next steps

Last update: 10-10-2011