Putting citizens first "Example Projects"

Overview ¦ Example Projects

GUIDE: Resolving cross-border identity issues

Europe’s increasingly mobile citizens need access to e-government services like social security and healthcare across the EU. But national identity management issues are creating barriers to cross-border mobility. In response a consortium have created an architecture to solve cross-border compatibility issues. Partners in the IST programme-funded GUIDE project built on ground-breaking technical, legal, political and social research to create a “Circle of Trust” among users, including citizens, businesses and Member States to determine which issues to address in the design phase.

More: eGovernment research in Europe

E-POLL: E-polling gets underway

E-POLL, a EU-sponsored project for a new form of voting, enjoyed a good start during five tests in Italy and France. They also plan to extend it on suitable occasions in the future in Poland, for example.
The concept is that a district associated with an electoral register is replaced by a network allowing delocalisation of the booths.

Voters use secure smartcards to vote. If they wish, they can vote in places other than their normal school or town hall. If E-POLL becomes widespread, then people will no longer have to go to a specific location to vote. In fact, using E-POLL, constituents can vote wherever they may be on election day.

More: eTEN Project Database

SMARTGOV: Easier online transactions for e-government

They may be the future of e-government, but online transaction services have yet to realise their full potential. But the SMARTGOV platform helps public sector employees generate e-forms by simplifying integration with existing IT systems.
Combining intelligent management of electronic services and knowledge about public services, the platform, developed by IST-project SMARTGOV, leverages the potential of open-source technologies to provide a set of tools to facilitate and maintain online transaction services over the Internet and to establish connectivity to governmental legacy systems

More: eGovernment research in Europe

HOPS: Smarter call centre automation for public administrations

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Project Presentation (pdf)

Residents of Barcelona, Turin and the Camden district in London will soon be talking to a computer when they call their local council for information or carry out a phone transaction. But instead of receiving scripted responses they will be conversing with a state-of-the-art platform that enables natural dialogue. Developed by the IST-funded HOPS project, the platform uses a variety of technologies to enable people to talk to a computer over the phone as if they are talking with a human call centre worker.

More: eGovernment research in Europe

Last Updated March 2007