This is a study on the Analysis of the Needs for Cross-Border Services and Assessment of the Organisational, Legal, Technical and Semantic Barriers. The Malmö Declaration on eGovernment, the European eGovernment Action Plan 2011-2015 and the Poznan Ministerial eGovernment Conference all emphasized the importance of cross-border services for achieving socio-economic prosperity and sustainable public services. According to the Digital Agenda for Europe, Member States would discuss and agree on a common list of key cross-border public services. The Study on the Analysis of the Needs for Cross-Border Services and Assessment of the Organisational, Legal, Technical and Semantic Barriers supports the European Commission and the Member States in validating the key cross-border public services with the highest impact that should be deployed; identify the barriers that need to be overcome; point to the potential benefits of the cross-border public services implementation; and provide scenarios for a discussion on if and how these services could be implemented by 2015. Prior to the completion of the entire study, the European Commission decided to publish some interim results on the inventory as well as analysis of existing and future needs and demand for cross-border eGovernment services. The documents available below include 1. a short introduction to the Study on the Analysis of the Needs for Cross-Border Services and Assessment of the Organisational, Legal, Technical and Semantic Barriers SMART 2011/0074; 2. an inventory of cross-border eGovernment services as well as an analysis of existing and future needs and demand for cross-border eGovernment services and 3. the related annexes.

This study aims to identify what is collaborative e-government and how Europe is positioned against the US and Australia; how it is implemented and what are its barriers and drivers; why it is important in terms of socio-economic impact; and finally what should be done by government to increase its positive impact.

This study covers market developments in the electronic communications and information society sectors in the nine enlargement countries of the EU: Albania, Bosnia & Herzegovina, Croatia, Iceland, Kosovo, Montenegro, FYROM, Serbia and Turkey. It furthermore assesses the progress of each country in adopting the EU regulatory framework and aligning national ICT/information society policies with the goals and priorities of the DAE.

This study provides a future vision of eGovernment service provision that is based on a life events approach, user expectations, key Web 2.0 enablers, and a service-oriented architecture paradigm.

Deloitte was commissioned a strategic study on possible future models for the European eID management context and the role of the STORK Large Scale Pilot project under the CIP ICT PSP programme within this context.

On the basis of already existing cross-border e-government pilot services and other EU initiatives, the study aims to explore and substantiate the existing and future needs (including socio-economic, environmental, legal and even sector-specific needs) and demand for cross-border e-government services. It will carry out an in-depth quantitative and qualitative cost-benefit analysis to demonstrate how cross-border e-government services can make mobility in the EU less burdensome, provide added value to citizens and businesses and why deployment of new cross-border public services is needed. The study will identify and assess the organisational, legal, technical and semantic barriers that hinder the deployment of cross-border e-government services in the EU and consider their solutions. As a conclusion, the study will identify and propose options for the development of cross-border public services with the highest potential impact. Contract signed with Capgemini Nederland BV in partnership with Time.Lex BV CVBA, Tech4i2 Ltd and Universiteit Antwerpen on 21.12.2011 under the Contract No 30-CE-0455872/00-78. The contract runs for 13 months.

The study provides a coherent analysis of regulatory, institutional, organisational and technological issues related to the development of interoperable cross-border eIDs. Furthermore, it considers the four options in terms of their potential impact on the development of the digital single market in general, and of their support to the cross-border access to public services. The different options are compared with the specific development goals of current policy initiatives.

In the framework of the Connecting Europe Facility initiative, EU Digital Services Infrastructures (DSIs) will be deployed and operated for delivering cross borders eServices to support the EU Digital single market. Learning from and comparing similar initiatives all around the world through benchmarking activities will bring comparative, coherent and realistic figures. The study will deliver a report showing in practical terms what are the costs and the main needs and requirements for the setting up an entity responsible for running the services. Contract signed with Gartner Belgium BVBA on 24/8/2012 under the DIGIT Framework Contract Nr DI-06690 "Information and Communication Technology Advice, Benchmarking and Consulting Services (ABCII)" - Lot 1.

The healthcare staff of the municipality of Örebro (southern Sweden) rates highly the National Patient Summary (Nationell patientöversikt - NPÖ, in Swedish) service. Nine out of ten NPÖ users are 'satisfied' or 'very satisfied' with it, and more than 60 % of them believe that it has been highly or very highly beneficial for their work, according to a recent survey. The National Patient Summary enables qualified healthcare staff to access, with the patient's consent, online medical records filed by other caregivers and thereby obtain a comprehensive snapshot of the patient's health. This provides a better basis for diagnosis, treatment and monitoring while facilitating healthcare coordination between the healthcare professionals involved. The survey was conducted at the end of 2011 by a market research company for Inera AB - a software company jointly owned by the Swedish counties - which develops IT services on behalf of the Centre for eHealth in Sweden (CeHis) such as the NPÖ project.

The European Commission has reached an agreement with the World Wide Web Consortium (W3C) on the sustainability of key specifications to facilitate interoperability, across borders and sectors, between public administrations in Europe and beyond.

The European Network and Information Security Agency (ENISA) has published a study into legal and regulatory aspects of information sharing and cross-border collaboration of national/governmental Computer Emergency Response Teams (CERTs) in Europe.

The objective of this study was to identify ‘Fundamental Services’ in the context of new "Universal or Global" SOA SOA approaches to the provision of eGovernment services. The key questions which it addressed were: at which level of granularity can ‘Fundamental Services’ be defined?

The present report contains the final results for the study SMART 2009/0021 on “Enterprise 2.0 in Europe”, produced by Tech4i2, IDC and Headshift for the European Commission. The report is addresses 4 main issues: What is Enterprise 2.0? Why it matters? How is it implemented? So what should the European Commission do? The key novelty lies not so much in technological developments, but in the values of web 2.0: emergent approach, open innovation, no hierarchy, many-to-many, rapid development. In particular, we consider E20 as a key enabler of open innovation and innovative working practices (results driven, employee centered, based on open communication).

This conference, organised on 14 July 2011, held three sessions: 1/ Regional authorities and policy-makers supporting an innovative framework for stronger European regions: towards smart specialisation, 2/ Innovation in the regions: the leading role of public and private research institutions, 3/ Supporting the business sector for a sustainable, smart and innovative regional growth. Five presentations are now online.

The CSF stakeholder workshop "Towards more inclusive, innovative and secure societies" took place in Brussels, at the European Commission, on 27 June 2011. The programme, participants and speakers' presentations are now online.

The objective of this study was to collect and analyse high quality inputs relevant for contributing to the elaboration of the eGovernment 2015 Action Plan as well as the identification of measurable targets.

The current volume of the European Journal of ePractice conducts an in-depth critical reflection on Government 2.0, taking stock of the lessons learnt from the implementation so far and designing the emerging trends.

The European eParticipation study has demonstrated the considerable potential for eParticipation to change the broader interactions between citizens and governments. eParticipation can also improve the overall quality of engagement and decision-making whilst widening involvement of all citizens. Information and communication technologies are opening up new opportunities but also reveal new dangers. The report examines all these aspects and provides a coherent view of where Europe currently stands regarding eParticipation. It gives recommendations for future actions to the main actors focusing on the European level.

European citizens moving freely through EU face the problem that their eID documents from the home country do not allow access to the electronic services of another Member State where they are present. Considerable efforts have been made in several projects to face the challenges of pan-European interoperability of electronic authentication and to assess the feasibility of differing approaches. This report analyses the security risks of electronic authentication in cross-border solutions, in the light of two projects, NETC@RDS and STORK.