This is a study on the Analysis of the Needs for Cross-Border Services and Assessment of the Organisational, Legal, Technical and Semantic Barriers. The Malmö Declaration on eGovernment, the European eGovernment Action Plan 2011-2015 and the Poznan Ministerial eGovernment Conference all emphasized the importance of cross-border services for achieving socio-economic prosperity and sustainable public services. According to the Digital Agenda for Europe, Member States would discuss and agree on a common list of key cross-border public services. The Study on the Analysis of the Needs for Cross-Border Services and Assessment of the Organisational, Legal, Technical and Semantic Barriers supports the European Commission and the Member States in validating the key cross-border public services with the highest impact that should be deployed; identify the barriers that need to be overcome; point to the potential benefits of the cross-border public services implementation; and provide scenarios for a discussion on if and how these services could be implemented by 2015. Prior to the completion of the entire study, the European Commission decided to publish some interim results on the inventory as well as analysis of existing and future needs and demand for cross-border eGovernment services. The documents available below include 1. a short introduction to the Study on the Analysis of the Needs for Cross-Border Services and Assessment of the Organisational, Legal, Technical and Semantic Barriers SMART 2011/0074; 2. an inventory of cross-border eGovernment services as well as an analysis of existing and future needs and demand for cross-border eGovernment services and 3. the related annexes.

Effective interaction between public administrations, citizens and businesses is essential to build the digital society. Online delivery of basic services to citizens and businesses (for instance personal documents, income taxes, company registration or VAT) help public authorities provide better services. Today, many public services are available online but this is not always the case across borders. Key in the strategy to improve such interaction is the development of Large Scale Pilot projects (LSPs) engaging stakeholders such as public authorities, service providers and research centres across the EU in the implementation of common solutions to deliver online public services and make them accessible throughout Europe. Five LSPs work on this: E-CODEX, EPSOS, STORK 2.0, PEPPOL and SPOCS... Discover them!

This study aims to identify what is collaborative e-government and how Europe is positioned against the US and Australia; how it is implemented and what are its barriers and drivers; why it is important in terms of socio-economic impact; and finally what should be done by government to increase its positive impact.

This study covers market developments in the electronic communications and information society sectors in the nine enlargement countries of the EU: Albania, Bosnia & Herzegovina, Croatia, Iceland, Kosovo, Montenegro, FYROM, Serbia and Turkey. It furthermore assesses the progress of each country in adopting the EU regulatory framework and aligning national ICT/information society policies with the goals and priorities of the DAE.

On the basis of already existing cross-border e-government pilot services and other EU initiatives, the study aims to explore and substantiate the existing and future needs (including socio-economic, environmental, legal and even sector-specific needs) and demand for cross-border e-government services. It will carry out an in-depth quantitative and qualitative cost-benefit analysis to demonstrate how cross-border e-government services can make mobility in the EU less burdensome, provide added value to citizens and businesses and why deployment of new cross-border public services is needed. The study will identify and assess the organisational, legal, technical and semantic barriers that hinder the deployment of cross-border e-government services in the EU and consider their solutions. As a conclusion, the study will identify and propose options for the development of cross-border public services with the highest potential impact. Contract signed with Capgemini Nederland BV in partnership with Time.Lex BV CVBA, Tech4i2 Ltd and Universiteit Antwerpen on 21.12.2011 under the Contract No 30-CE-0455872/00-78. The contract runs for 13 months.

This study provides a future vision of eGovernment service provision that is based on a life events approach, user expectations, key Web 2.0 enablers, and a service-oriented architecture paradigm.

Deloitte was commissioned a strategic study on possible future models for the European eID management context and the role of the STORK Large Scale Pilot project under the CIP ICT PSP programme within this context.

The study provides a coherent analysis of regulatory, institutional, organisational and technological issues related to the development of interoperable cross-border eIDs. Furthermore, it considers the four options in terms of their potential impact on the development of the digital single market in general, and of their support to the cross-border access to public services. The different options are compared with the specific development goals of current policy initiatives.

In the framework of the Connecting Europe Facility initiative, EU Digital Services Infrastructures (DSIs) will be deployed and operated for delivering cross borders eServices to support the EU Digital single market. Learning from and comparing similar initiatives all around the world through benchmarking activities will bring comparative, coherent and realistic figures. The study will deliver a report showing in practical terms what are the costs and the main needs and requirements for the setting up an entity responsible for running the services. Contract signed with Gartner Belgium BVBA on 24/8/2012 under the DIGIT Framework Contract Nr DI-06690 "Information and Communication Technology Advice, Benchmarking and Consulting Services (ABCII)" - Lot 1.

The project aims to make data and platforms available for digital public services on cloud computing infrastructures. This means that open data can be used as a starting point to create new applications and services for public administrations, companies and citizens or to provide a channel for feeding back information to public administrations.(February 2012 - September 2014)

The proposal for a Regulation "on electronic identification and trusted services for electronic transactions in the internal market" was adopted by the Commission on 4th June 2012. The proposal will now go through the ordinary legislative procedure for its adoption by co-decision of the European Parliament and the Council.

Beyond their economic impact, digital technologies also play a vital role in improving people’s daily lives. They provide better access to information, enhance efficiencies and facilitate links between citizens, businesses and governments. Governments and businesses are looking for increasingly clever ways to encourage economic growth and save money for both themselves and citizens. The Large-Scale Pilots (LSPs) have been developed by the European Commission in close cooperation with EU Member States, industry, national administrations and local communities. This collaborative process ensures that all Europeans benefit from Europe’s commitment to developing ICT and the Digital Single Market. The second edition of the "Build Connect Grow" webzine, looking at the accomplishments of LSPs, is now available.

The healthcare staff of the municipality of Örebro (southern Sweden) rates highly the National Patient Summary (Nationell patientöversikt - NPÖ, in Swedish) service. Nine out of ten NPÖ users are 'satisfied' or 'very satisfied' with it, and more than 60 % of them believe that it has been highly or very highly beneficial for their work, according to a recent survey. The National Patient Summary enables qualified healthcare staff to access, with the patient's consent, online medical records filed by other caregivers and thereby obtain a comprehensive snapshot of the patient's health. This provides a better basis for diagnosis, treatment and monitoring while facilitating healthcare coordination between the healthcare professionals involved. The survey was conducted at the end of 2011 by a market research company for Inera AB - a software company jointly owned by the Swedish counties - which develops IT services on behalf of the Centre for eHealth in Sweden (CeHis) such as the NPÖ project.

The European Commission has reached an agreement with the World Wide Web Consortium (W3C) on the sustainability of key specifications to facilitate interoperability, across borders and sectors, between public administrations in Europe and beyond.

Learn how to safely and easily work, travel, face problems and get cured abroad in the EU thanks to the large scale pilots (epSOS, STORK, eCODEX, SPOCS and PEPPOL).

eHealth Week 2012 in Copenhagen, Denmark 7 – 9 May, promises to be particularly memorable, as delegates from across Europe are invited to attend the High Level eHealth Conference, which together with The World of Health IT Conference & Exhibition are the cornerstones of the event. In addition to these events - new this year: an SME eHealth competition and an SME village, a EU-US cooperation on eHealth workshop, a CIO track, a mHealth symposium, an Active and Healthy Ageing track and many more. Register to take part!

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The European Network and Information Security Agency (ENISA) has published a study into legal and regulatory aspects of information sharing and cross-border collaboration of national/governmental Computer Emergency Response Teams (CERTs) in Europe.

The objective of this study was to identify ‘Fundamental Services’ in the context of new "Universal or Global" SOA SOA approaches to the provision of eGovernment services. The key questions which it addressed were: at which level of granularity can ‘Fundamental Services’ be defined?

eCall, an electronic safety system that automatically calls emergency services in the case of a serious car accident, is ready to be deployed across Europe. Even if you are unconscious, the system will inform rescue workers of the crash site's exact location, and the ambulance will be on its way within minutes. eCall will save lives and reduce the severity of injuries. The technical development of eCall is completed. The Commission is reinforcing efforts to speed up the deployment of this life-saving technology, with the aim of having a fully functional EU-wide service in place by 2015. Parallel action of Member States, car manufacturers, telecom operators and emergency centres is now needed to ensure that this system will seamlessly function throughout Europe by this time.