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The Digital Agenda is the EU's strategy to help digital technologies, including the internet, to deliver sustainable economic growth... More about the DAE


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Action 15: Consult the stakeholders on collective redress

Identify a coherent European approach to collective redress, based on stakeholder consultation.

What is the problem? Giving EU consumers to access to "collective redress"

Illegal online behaviour by a single trader can seriously damage the interests of a large number of consumers. But enforcement of rights in the digital environment can be difficult for consumers. Uncertainty and perceived difficulty to access redress is an important factor undermining confidence in electronic commerce. Mechanisms of "collective redress" could be considered to remedy the shortcomings of the current situation.

However, the majority of stakeholders underline the fact that, until more consensus is reached on the remit of the issues and the solutions to be proposed, regulating this field is not appropriate.

This action is related to the initiative on Alternative Dispute Resolution (Action 14).

What did the Commission do?

After analysing the results of the public consultation which took place in the beginning of 2011, the Commission decided that it is premature to start policy intervention in this field.